CSSC Manager, OEM Technical Solutions

GRUNDFOS; Oakville; Hybrid; CAD 105,200 - 159,020; Full time

Benefits offered by this job

Annual bonus

Health insurance

Volunteer leave

Training & development

Job summary

Grundfos in Oakville, ON is seeking a Customer Sales & Support Center (CSSC) Manager, OEM Technical Solutions, to lead an internal team of application engineers delivering technical solutions, quotes, and top-tier service for OEM customers across channels in a hybrid work model.

You will mentor staff, drive SLA-compliant quotations, develop talent, and collaborate with other CSSC managers to align processes and improve customer satisfaction and sales performance.

Qualifications

• Bachelor's degree in a relevant field with 5+ years of experience in technical sales support or application engineering.
• Minimum 3 years of management experience leading customer-facing technical teams.
• Proven record of delivering customer-focused technical solutions and strong relationship building.

Responsibilities

• Manage, mentor, and develop a team of application engineers for optimal coverage and growth.
• Ensure world-class technical quotations, product sizing, and solution advice within SLA targets.
• Identify and implement improvements to team efficiency, satisfaction, and sales performance.
• Lead the team to achieve targets through development dialogues and a sales-minded culture.
• Collaborate with CSSC Managers to share best practices and align processes.
• Monitor team health, safety, and wellbeing and participate in ongoing development dialogues.

Skills

People management

Technical leadership

Customer service

Education

Bachelor's degree in a relevant field

Tools

SAP (CRM/C4C/SD)

Job description

Are you a technically skilled leader who thrives on building high-performing teams that deliver world-class customer solutions? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people. As our new Customer Sales & Support Center (CSSC) Manager, OEM Technical Solutions, you will be leading and developing an internal sales support team to deliver exceptional technical solutions, quotations, and customer service across digital, telephone, and email channels for our OEM customers. You’ll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging. This position follows a hybrid work model and may be based from any Grundfos office across the United States, Canada, or Mexico.

What You Will Be Doing

As a key part of the Customer Sales & Support Centre (CSSC) team, you'll create impact by driving customer satisfaction and sales growth by empowering your team to deliver timely, expert technical support that strengthens Grundfos's reputation as a trusted partner.

• Manage, mentor, and develop a team of application engineers, optimising resource allocation to ensure optimal coverage, performance, and professional growth.
• Ensure world-class technical quotations, product sizing, and solution advice are delivered within SLA targets and aligned with strategic priorities.
• Proactively identify and implement improvements to team efficiency, customer satisfaction, and sales performance.
• Lead the team to achieve targets and critical operating tasks through the Performance and Development Dialogue process, fostering a sales-minded culture.
• Collaborate with other CSSC Managers to share best practices, benchmark performance, and ensure common process alignment.
• Monitor team health, safety, and wellbeing while participating in hiring and ongoing employee development dialogues.

What Makes You a Great Fit

Above all, you are a customer-focused technical leader with strong people management skills, similar product knowledge, and a passion for continuous improvement and team development. We would also imagine that you have:

• A bachelor's degree in a relevant field, or equivalent work experience (5+ years).
• Minimum 3 years of management experience in a technical sales support, application engineering, or similar customer-facing technical environment.
• Proven experience leading and developing teams with a focus on customer service excellence and technical solutions.
• Excellent communication and networking skills together with the ability to build strong and trusting relationship with both Internal and External Stakeholders.

It is a plus if you also have:

• Experience with pump systems, water technology, or OEM/industrial applications.
• Familiarity with Grundfos products, selection tools, and market applications.
• Strong working knowledge of SAP (CRM/C4C/SD).
• Track record of driving process improvements and fostering a sales-oriented team culture.
• The ability to communicate in Spanish.

Why you will love working here

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

The salary range for this position for candidates in Canada is CAD105,200 – CAD159,020, and for candidates in the US is USD96,400 – USD149,310. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Grundfos salary rates are benchmarked and reflect the target for new hire salaries for the position in Oakville, ON, Canada and Lenexa, KS, USA.

Qualified candidates must be authorized to work in the country of application without the need for employment-based visa sponsorship now or in the future.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

To get to know us better, follow us on LinkedIn or YouTube. Check out Meet our people to get to know some of your future colleagues and why they love working at Grundfos.

This opportunity is for an existing position within our organization.

Our recruitment process is entirely human-driven; we do not employ artificial intelligence or automated systems to evaluate or screen applications.

Grundfos is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Our hiring decisions are based on qualifications, merit, and business needs. We encourage individuals of all backgrounds to apply. Learn more about your rights as an applicant. If you require an accommodation to complete your application or interview, please contact [e-mail]. We are committed to providing a fair and accessible hiring process.