CRM Program Director

Jooble; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading company is seeking a CRM Program Director to lead their Customer Relationship Management initiatives in Toronto. The role involves strategic planning, team leadership, and stakeholder engagement to enhance customer relationships and engagement. Candidates should have a Bachelor's degree and proven experience in CRM implementation.

Benefits

Healthcare including dental, vision, mental health, and well-being programs

Paid parental leave

Paid time off and paid holidays

Mentoring, coaching, and learning programs

Disaster Relief

Qualifications

• Proven experience in CRM project implementation.
• Strong leadership, communication, and analytical skills.
• Working knowledge of CRM systems and technologies.

Responsibilities

• Lead and manage a team of professionals for CRM initiatives.
• Oversee budgeting and resource allocation for project initiatives.
• Monitor and report on key performance indicators related to customer satisfaction.

Skills

Leadership

Communication

Analytical skills

Education

Bachelor's degree in marketing, business management, or a related field

Tools

CRM systems

Job description

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Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Role- CRM Program Director

We are seeking a Program Director to lead and manage all aspects of the client’s Service Transformation and Customer Relationship Management (CRM) program, ensuring it aligns with business objectives and drives client engagement. This role involves strategic planning, implementation, and leading and mentoring a global delivery team.

Key Responsibilities

• Strategic Planning & Implementation :
• Team Leadership & Management : Lead and manage a team of professionals, providing guidance, mentorship, and support to ensure successful project delivery and individual growth.
• Stakeholder Engagement : Collaborate with internal and client teams, including sales, marketing, and customer service, to ensure a cohesive and integrated approach to customer engagement.
• Vendor Management : Manage relationships with CRM vendors and ensure they provide the necessary support and resources for CRM initiatives.
• Performance Monitoring & Reporting : Monitor and report on key performance indicators (KPIs) related to customer satisfaction, retention, and project performance.
• Budget Management : Oversee budgeting and resource allocation for project initiatives, ensuring that resources are used effectively to achieve program goals.

Qualifications

• Education : Bachelor's degree in marketing, business management, or a related field.
• Experience : Proven experience in CRM project implementation, including strategic planning, implementation, and management.
• Skills : Strong leadership, communication, and analytical skills.
• Knowledge : Working knowledge of CRM systems and technologies.

In essence, the CRM Program Director is a strategic leader who is responsible for building and managing a successful CRM program that drives business results by enhancing customer relationships and engagement.

Life at Capgemini : Capgemini supports all aspects of your well-being throughout the changing stages of your life and career.

• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child / elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini : Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

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Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity / expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and / or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant - Applicants for employment in the US must have valid work authorization that does not now and / or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

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