CRM Intern

DECIEM | THE ABNORMAL BEAUTY COMPANY; Toronto; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model (where applicable)

Dog-friendly office

Employee Assistance Program

LinkedIn Learning access

Job summary

DECIEM invites applications for a CRM Intern to join the CRM & Lifecycle Marketing team at our Toronto head office. You will assist in planning and executing email campaigns, supporting segmentation, testing, and performance reporting, and collaborating with Brand and Creative teams.

You will gain hands-on experience with Salesforce Marketing Cloud, customer journeys, and data-driven improvement while contributing to a fast-paced team environment.

Qualifications

• Pursuing or recently completed degree in Marketing, Business, Communications, or related field.
• Previous experience in marketing, digital marketing, e-commerce, or related field is an asset.
• This may include internships, school projects, or extracurricular activities.
• Interest in CRM, email marketing, and customer journeys.
• Interest in data, trends, and what makes campaigns effective.
• Proficiency in Microsoft Office or Google Workspace; familiarity with email platforms or HTML/CSS is a plus.
• Strong written and verbal communication with attention to detail.
• Strong organizational skills; ability to manage multiple tasks and priorities.
• Team player with initiative and willingness to learn.

Responsibilities

• Email Campaigns & Coordination: Support planning and launch of email campaigns for product launches, seasonal moments, promotions, and education.
• Calendar Management: Help maintain the global CRM calendar, tracking upcoming campaigns and regional needs.
• Customer Communications: Support ongoing emails to help customers discover products and learn ingredients.
• Creative Collaboration: Coordinate assets with Brand and Creative teams to reflect brand guidelines.
• Email Builds & Testing: Assist with building emails, setting up audiences, testing content, and campaigns in Salesforce Marketing Cloud.
• Campaign Coordination: Manage briefs, timelines, assets, and approvals to keep campaigns on track.
• Campaign Performance & Insights: Support A/B tests, track open/click/conversion metrics, and share learnings.
• Quality & Team Support: QA emails, maintain resources, learn deliverability best practices, and support CRM activities.

Skills

CRM marketing

Email campaigns

Data analysis

Campaign testing

Communication

Teamwork

Organization

Problem solving

Fast-paced work

Education

Marketing or related degree

Tools

Salesforce Marketing Cloud

HTML/CSS

Excel/Google Sheets

Job description

WHAT ON EARTH IS DECIEM?

We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty.

Since inception, our vertically integrated structure, including our own laboratories, manufacturing, retail stores, and brand infrastructure, have enabled us to rapidly identify opportunities and deliver quality. Home to The Ordinary, NIOD, AVESTAN, and other emerging brands, our goal is to create with purpose. We were founded on the principle of doing everything that others don’t. Because normal gets you nowhere.

WHAT WE'RE LOOKING FOR

We are seeking a curious and organized CRM Intern to join our CRM & Lifecycle Marketing team. In this role, you will support the planning and execution of email campaigns that connect customers with our brands, from new product launches and seasonal campaigns to everyday product education.

Working closely with our CRM, Brand, and Creative teams, you will gain hands‑on experience in email marketing, customer segmentation, campaign testing, and performance reporting. This is an opportunity to learn how we create relevant customer experiences, understand what resonates with our audiences, and use insights to make our communications better.

Work Term Duration

Winter 2027 - Jan 5, 2027 to April 23, 2027

Location

DECIEM Head Office -15 Fraser Ave, Toronto, ON M6K 1Y7

Hourly Rate

Hourly Rate is $22.00/hour

What You’ll Be Doing In This Role

Email Campaigns & Coordination

• Campaign Execution: Support the planning and launch of email campaigns for product launches, seasonal moments, promotions, and product education.
• Calendar Management: Help maintain the global CRM calendar, keeping track of upcoming campaigns, key dates, and regional needs.
• Customer Communications: Support ongoing email communications that help customers discover our products, learn about ingredients, and get more from their routines.
• Creative Collaboration: Partner with Brand and Creative teams to coordinate assets and ensure emails reflect our brand guidelines and messaging.
• Email Builds & Testing: Assist with building emails, setting up audiences, testing content, and preparing campaigns for launch in Salesforce Marketing Cloud.
• Campaign Coordination: Help manage briefs, timelines, assets, and approvals to keep campaigns organized and on track.

Campaign Performance & Insights

• A/B Testing: Support tests across subject lines, copy, creative, and calls to action to understand what resonates with customers.
• Performance Reporting: Help track campaign results, including open rates, click-through rates, conversions, and other key metrics.
• Campaign Insights: Help identify trends in campaign performance and share learnings that can inform future campaigns and improvements.

Quality & Team Support

• Quality Assurance: Review emails before launch, checking links, copy, imagery, formatting, product details, and audience selections to ensure everything is accurate and ready to go.
• Process Improvement: Help keep campaign resources and documentation organized, and contribute ideas for improving how the team works.
• Platform Learning: Develop hands‑on experience with Salesforce Marketing Cloud and build an understanding of email marketing, customer segmentation, and deliverability best practices.
• Team Collaboration: Support day-to-day CRM activities and contribute to projects and initiatives as needed.

Skills and Qualifications Needed to Get the Job Done:

• Currently pursuing or recently completed a degree in Marketing, Business, Communications, or a related field.
• Previous experience in marketing, digital marketing, e-commerce, or a related field is an asset. This may include internships, school projects, or extracurricular activities.
• Interest in CRM: A genuine interest in email marketing, customer journeys, and how brands build relationships with their customers.
• An interest in working with data, identifying trends, and understanding what makes marketing campaigns effective
• Proficiency in Microsoft Office or Google Workspace. Familiarity with email marketing platforms or basic HTML/CSS is an asset, but not required
• Strong written and verbal communication skills, with an eye for detail.
• Strong organizational skills and the ability to manage multiple tasks, timelines, and priorities.
• A team player who enjoys working with others, asking questions, and learning from different perspectives
• A proactive and resourceful approach, with a willingness to learn, solve problems, and contribute ideas.
• Comfortable working in a fast‑paced environment where priorities may shift.

What You’ll Be Gaining By Joining Our Team

There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…

• A hybrid work model (for applicable roles).
• A dog-friendly office (and lots of cute dogs to play with).
• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.

Our Core Values

We are a People first company that lives by our core values to…

• Defy Convention.
• Make it real.
• Play in the grey.
• Build Bridges.
• Be the rabbit.

These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!

Sustainability and Social Impact

DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.

Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

Creating a Human World of Beauty

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter,

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.