CRM Delivery Manager — Salesforce Email Projects

Digital Agency Jobs; Montreal (administrative region); Hybrid; CAD 70,000 - 95,000; Full time

Job summary

VML is seeking a driven Project Manager to lead CRM email development projects in Salesforce Marketing Cloud, coordinating between clients and internal teams from kickoff to go-live. You will manage lifecycles, align stakeholders, and ensure successful delivery in a fast-paced environment.

The role emphasizes strong client engagement, cross-functional collaboration with developers and CRM consultants, and a focus on quality, data migration, and go-live activities.

Qualifications

• 3–5 years of project management experience, with at least 2 years focused on CRM implementations or digital transformation projects.
• Demonstrated experience in client-facing roles with proven ability to manage and grow client relationships.
• Bachelor's degree in Business, Information Systems, Marketing, or a related field (or equivalent experience).

Responsibilities

• Manage end-to-end delivery of Salesforce CRM email projects, including implementations, upgrades, and integrations.
• Define and maintain project scope, timelines, budgets, and resource plans.
• Proactively identify risks, dependencies, and blockers — and drive timely resolutions.
• Run day-to-day project workflows using Agile or hybrid methodologies and tools such as Jira, Smartsheet, Asana, or Monday.com.
• Coordinate User Acceptance Testing (UAT), QA processes, and deployment plans.

Skills

Project management

Client relationship management

Communication

Stakeholder management

Agile / hybrid delivery

Education

Bachelor's degree in Business, Information Systems, Marketing, or related field

Tools

Salesforce

Jira

Confluence

Smartsheet

Asana

Monday.com

Job description

VML is seeking a driven Project Manager to lead CRM email development projects in Salesforce Marketing Cloud, coordinating between clients and internal teams from kickoff to go-live. You will manage lifecycles, align stakeholders, and ensure successful delivery in a fast-paced environment.

The role emphasizes strong client engagement, cross-functional collaboration with developers and CRM consultants, and a focus on quality, data migration, and go-live activities.