Critical Response Worker

Dilico-Anishinabek-Family-Care; Thunder Bay; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

OMERS Pension plan

Generous vacation time

Paid Christmas time off

EFAP for employees & families

Dental, healthcare, vision plan

Job summary

The Critical Response Worker position at Dilico Anishinabek Family Care in Thunder Bay, ON, provides crisis support for Indigenous communities within the Robinson Superior Treaty Area, collaborating with First Nations leadership and service partners.

The role delivers culturally safe, trauma-informed, community-driven services, including education and training to strengthen resilience and long-term wellness; on-call and evening/weekend work, CPR/First Aid, and travel may be required.

Qualifications

• Formal education in Social Work, Mental Health and Addictions, Child and Youth Care, Indigenous Studies, Community Services, Psychology, or a related field is considered an asset but not required.
• Equivalent combinations of education/lived experience will be considered.

Responsibilities

• Respond to crises including suicide-related concerns, self-harm, substance use emergencies, grief and loss.
• Deliver culturally safe, trauma-informed services to individuals and communities.
• Collaborate with First Nations leadership, health and social service providers, and internal programs.
• Support education, awareness, planning and training to strengthen resilience and long-term wellness.

Skills

Crisis intervention

Cultural safety

Trauma-informed care

Community collaboration

Education

Social Work / related field

Job description

• Optional Flexible schedule to support work-life balance
• OMERS Pension plan available to all employees
• Generous paid vacation time
• Paid time off at Christmas above paid vacation time
• EFAP available to all employees and their families
• Benefit plan that includes dental, healthcare, and vision services
• A chance to make a difference in the community

Positions Available: 1 – Full-Time

Position Location: Thunder Bay, ON

Competition #: 1723

Position Overview:

The Critical Response Program serves as a single point of contact for crisis management support for the 13 First Nations communities within the Robinson Superior Treaty Area served by Dilico Anishinabek Family Care, as well as supporting other crisis' affecting Indigenous people in the City of Thunder Bay.

Under the direction of the Program Manager(s), the Critical Response Worker supports prevention, preparedness, intervention, stabilization, and recovery efforts related to critical incidents and emergencies. This includes responding to community and individual crises such as suicide-related concerns, self-harm, substance use emergencies, grief and loss, community declarations of emergency, and other traumatic events.

Collaborating with community leadership, health and social service providers, cultural supports, and internal agency programs, the Critical Response Worker delivers timely, culturally safe, trauma-informed, and community-driven services. The position also supports community capacity building through education, awareness, planning, and training initiatives designed to strengthen resilience, enhance emergency preparedness, and promote long-term community wellness.

Qualifications and Requirements:

• Formal education in Social Work, Mental Health and Addictions, Child and Youth Care, Indigenous Studies, Community Services, Psychology, or a related field is considered an asset but is not required.
• Equivalent combinations of education, lived experience, cultural knowledge, volunteer experience, and community involvement will be considered.
• Candidates with a willingness to learn and a strong commitment to helping others are encouraged to apply.
• Relevant certifications or training in crisis intervention, suicide prevention, mental health, substance use, or Indigenous wellness are considered assets.
• Training, mentorship, and professional development opportunities will be provided.
• Previous experience in crisis response, community services, mental health, addictions, outreach, healthcare, social services, or related fields is considered an asset but is not required.
• Experience working with First Nations communities, Indigenous populations, youth, families, or vulnerable individuals is an asset.
• Volunteer, cultural, community leadership, peer support, or lived experience that demonstrates a commitment to helping others will be considered valuable.
• Applicants with transferable skills and a strong interest in supporting community wellness are encouraged to apply.
• On-the-job training and ongoing support will be provided to successful candidates.
• Support community healing, recovery, and post-crisis activities that promote long-term wellness and resilience.
• Build strong working relationships with First Nation leadership, health teams, schools, community agencies, emergency services, and other service providers.
• a Criminal Records/Vulnerable Sector Check is required upon hiring.
• must be able to work flexible hours including during evenings and weekends;
• provide on-call services;
• must be certified in CPR and Standard First Aid;
• must be able to travel regularly, have a valid Ontario Driver’s License and have access to a personal vehicle (Agency vehicle provided during work hours)

As an Indigenous Agency Dilico gives preference to Indigenous people.

Dilico is committed to diversity in the workplace and encourages applications from all qualified candidates.

Only those considered for an interview will be contacted.

Dilico Anishinabek Family Care

200 Anemki Place | Fort William First Nation | ON | P7J1L6

TF[phone] | T [phone]

Attachments (1)

Critical Response Worker_ Job Description 2026 _V1 (002).doc