Treatment Services Case Manager

Dilico-Anishinabek-Family-Care; Thunder Bay; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible schedule

OMERS Pension plan

Generous paid vacation

Christmas time off

EFAP for employees and families

Dental, healthcare, and vision plan

Indigenous community impact

Job summary

Dilico Anishinabek Family Care seeks a Treatment Services Case Manager to provide culturally responsive case management for adults through an Indigenous trauma-informed framework. The role supports mental health, emotional, behavioural, and psychosocial challenges via counselling, advocacy, and resource access.

Responsibilities include intake coordination, waitlist management, and service navigation, with collaboration among families, communities, and multidisciplinary teams to promote client

Qualifications

• Minimum HBSW or related degree and registration/eligibility with a regulatory body preferred.
• Experience in intake, screening, assessment, and risk identification.
• Experience in short-term counselling and walk-in/brief interventions.
• Criminal records search satisfactory and ability to travel within Thunder Bay District.

Responsibilities

• Provide culturally responsive case management to adults in an Indigenous trauma-informed framework.
• Coordinate waitlist, intake, and service navigation for counselling.
• Develop individualized support plans addressing identified goals and priorities.
• Document clinical information accurately and participate in case reviews.

Skills

Communication skills

Counselling

Crisis intervention

Team collaboration

Education

HBSW or related degree

Job description

• Optional Flexible schedule to support work-life balance
• OMERS Pension plan available to all employees
• Generous paid vacation time for Permanent employees
• Paid time off at Christmas above paid vacation time
• EFAP available to all employees and their families
• Benefit plan that includes dental, healthcare, and vision services for Permanent employees
• A chance to make a difference in the community

Positions Available: 1 12-18 month contract

Position Location: Thunder Bay, ON

Competition #: 1684

Extensive travel to the district of Thunder Bay including First Nations / communities is required to meet client needs and provide face to face services

Position Overview:

The Treatment Services Case Manager is part of the Counselling Services Team. Treatment Case Manager provides culturally responsive case management support to adults through an Indigenous trauma-informed framework that recognizes the importance of holistic wellness, healing, and connection. Grounded in a relationship-based philosophy of care, the program supports individuals in addressing mental health, emotional, behavioural, and psychosocial challenges through counselling, service coordination, advocacy, and access to community resources. Services are delivered in a manner that promotes respect, collaboration, cultural safety, and client-centered care.

This role provides direct support to adults accessing clinical counselling services through case management, waitlist support, intake coordination, single-session counselling, and service navigation. The Treatment Services Case Manager coordinates and monitors client engagement throughout the waitlist process, ensuring individuals receive timely, responsive, and culturally grounded support while awaiting ongoing counselling services. Working collaboratively with clients, families, community partners, and multidisciplinary teams, the Treatment Services Case Manager assesses immediate needs, facilitates access to internal and external resources, and develops individualized support plans that address identified goals and priorities. Through brief intervention, counselling support, advocacy, crisis response, and ongoing case management, the role promotes client stability, enhances coping and problem-solving skills, strengthens connections to community supports, and improves access to services. The Treatment Services Case Manager also contributes to service quality and program effectiveness through accurate clinical documentation, participation in case reviews and team consultations, and the ongoing evaluation of processes that support responsive and client-centered care.

Qualifications and Requirements:

• A minimum HBSW is required or a related degree. Candidates without the specific education qualifications and where the position does not require certified qualification to practice, but who possess an appropriate combination of experience and other academic qualifications will also be considered.
• Registration or eligibility for registration with a relevant regulatory body (e.g., Ontario College of Social Workers and Social Service Workers, College of Registered Psychotherapists of Ontario) is preferred or may be required depending on program area.
• Minimum of two (5) years of experience working directly with children and youth experiencing emotional, behavioural, developmental, or mental health challenges.
• Demonstrated experience conducting intake, screening, and assessments, including identifying risk, determining service needs, and developing clientcentered plans.
• Experience providing short-term counselling, single session support, and walk in/brief intervention services.
• Experience managing and maintain a clinical waitlist, including prioritizing cases, completing check in calls, and supporting clients awaiting service.
• Experience providing individual and group programming, behavioural support, and crisis intervention in school, community, or residential settings.
• Experience collaborating with community partners and referring clients to appropriate internal or external services based on identified needs.
• Experience working within an Indigenous organization or community context is strongly preferred.
• Demonstrated experience developing strength-based intervention plans, implementing therapeutic and skill-building activities, and supporting families and caregivers.
• Experience collaborating within a multidisciplinary team that includes counsellors, mental health clinicians, educators, and cultural supports.
• Knowledge and experience in youth engagement, suicide prevention, and cultural and community-based healing approaches.
• Satisfactory Criminal Records Search.
• Ability to work flexible hours and travel within the Thunder Bay District as determined by the Program Manager in relation to service requirements.
• Must posses a Class "G" Driver's License and have access to a personal vehicle.
• A valid Standard First Aid/CPR Certificate is recommended.
• Must complete and maintain certification in relevant Ministry of Children and Youth Services Initiatives

As an Indigenous Agency Dilico gives preference to Indigenous people.

Dilico is committed to diversity in the workplace and encourages applications from all qualified candidates.

Only those considered for an interview will be contacted.

Dilico Anishinabek Family Care

200 Anemki Place | Fort William First Nation | ON | P7J1L6