Critical Incident Specialist

Dialogue; Montreal , Toronto; Hybrid; CAD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Hybrid work 3 days/week in Montreal or

Benefits plan and health spending

4 weeks vacation + 9 wellness days + 1

RRSP matching

Learning via Coursera & training

Zusammenfassung

Dialogue, the #1 virtual care provider in Canada, seeks a Critical Incident Specialist to coordinate rapid interventions for traumatic incidents affecting employees. You will work with the EAP team and be responsible for assessing needs, guiding interventions, and supporting organizational recovery.

Role requires a health sciences degree, expertise in psychological first aid and trauma response, and availability for full-time or part-time hours with evening shifts.

Qualifikationen

• University degree in health sciences (or related field)
• Strong knowledge of psychological first aid, acute stress, PTSD and trauma response
• Full-time (32 hours) or part-time availability (21 hours at least) with two evening shifts and weekend on-call shifts
• Proficiency with administrative tasks and general technology

Aufgaben

• Assess and analyze organizational needs for critical incident service
• Coordinate interventions for Dialogue's Employee Assistance Program
• Provide interventions to affected employees according to their needs
• Advise and support the organization with management or HR to return to normal after incidents
• Maintain detailed records including intervention and invoicing notes
• Contribute to service improvements and recruitment of external providers

Kenntnisse

Psychological first aid

Intervention coordination

Administrative tasks

Technology comfort

Ausbildung

University degree in health sciences

Jobbeschreibung

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [e-mail].

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers. If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to [e-mail] and verify the role on our official careers page.

Your role asCritical Incident Specialist

Working closely with Myriam Caron, Team Lead, your role will be to provide intervention and coordinate a rapid and effective response to a critical or traumatic incident affecting an organization's employees. Want to join our exceptional multidisciplinary team in an evolving industry? Good news, we saved you a seat!

What you'll be doing

• Assess and analyze the needs of organizations regarding critical incident service
• Coordinate interventions for eligible organizations of Dialogue's Employee Assistance Program
• Offer interventions to affected employees according to their needs and the situations encountered (e.g. work accident, death of an employee, layoff, etc.)
• Collaborate closely with the employee's manager or human resources to advise and support the organization in returning to normalcy following a critical incident
• Ensure rigorous record-keeping, including coordination notes, intervention notes and invoicing of external service providers, email exchanges, etc.
• Take initiatives to improve service and actively participate in the recruitment of external service providers

We'd love to hear from you if you have

• A university degree in a field related to health sciences (e.g. psychology, social work, criminology, etc.)
• Very good knowledge of psychological first aid, acute stress, post-traumatic stress and critical incident/trauma response
• Full-time (32 hours) or part-time availability (21 hours at least) to work weekdays, with a minimum of two evening shifts (until 9 p.m.), and openness to weekend on-call shifts
• The ability to perform administrative tasks
• Comfort with technology

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status , you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Benefits plan, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up