Crisis Victim Support Specialist

CivicInfo BC; Surrey; On-site; CAD 58,000 - 65,000; Full time

Benefits offered by this job

CUPE 402 union

Job summary

Surrey Police Service in Surrey, BC, seeks a regular full-time Victim Services Case Worker to join the Community Partnerships Support Section. The role provides crisis intervention, ongoing follow-up, and court support to crime victims and witnesses.

Responsibilities include coordinating referrals, assisting with emergency responses, and working with police, fire personnel and community agencies to ensure victims’ safety and access to resources.

Qualifications

• Completion of Grade 12, supplemented by a post-secondary degree in a related field.
• A minimum of four years of directly related experience.
• An equivalent combination of education and experience may be considered.
• Valid BC Class 5 Driver’s License with a safe driving record.
• This position requires both SPS Security Clearance and RCMP Reliability Status. All applicants must obtain and maintain the required police security clearance throughout their employment with SPS, which includes a mandatory polygraph examination.

Responsibilities

• Provides immediate crisis support, information, referrals and ongoing follow up and court support services to victims and witnesses of crime, trauma, and domestic disputes.
• Responds to emergencies and critical incidents at crime scenes, hospitals, homes, or community locations.
• Coordinates emergency transportation to transition house, residence etc. and accompanies sexual assault victims to hospitals for follow up.
• Assists members and emergency personnel by supporting victims and families during next-of-kin notifications and other sensitive situations.
• In consultation with investigating officers, Crown Counsel and external agencies, updates clients on case progress, court outcomes, and related processes.
• Provides clients with referrals and information about available community and government resources/support services including but not limited to home and personal safety, non-criminal protection orders, and replacement of stolen or lost documents.
• Assesses client’s safety, develops safety plans, and ensures ongoing monitoring and follow-up where appropriate.
• Assists clients with crime victim assistance program applications and victim impact statements and other required documents.
• Conducts court orientations, court accompaniment, courthouse tours, with victims and witnesses, including emergency court accompaniment and Crown Counsel meetings.
• Establishes and maintains appropriate client file field notes, computerized documentation, and maintaining diary dates.
• Prepares correspondence, reports, and information summaries related to the work.
• Provides feedback on processes and procedures related to the work.
• Provides or coordinates short-term emergency childcare as needed.
• Engages in community outreach and conducts presentations to promote awareness of victim services and available supports.
• Presents information to the public staff and attends community meetings as requested by the Manager.
• Assists other staff in performing their duties.

Skills

Crisis intervention

Victim support

Education

Grade 12 completion

Post-secondary degree in related field

Job description

Surrey Police Service in Surrey, BC, seeks a regular full-time Victim Services Case Worker to join the Community Partnerships Support Section. The role provides crisis intervention, ongoing follow-up, and court support to crime victims and witnesses.

Responsibilities include coordinating referrals, assisting with emergency responses, and working with police, fire personnel and community agencies to ensure victims’ safety and access to resources.