Crew Scheduler

Flair Airlines; Toronto; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Salary commensurate with experience

Comprehensive benefits

Pension plan with employer match

Unlimited travel perks

Job summary

Flair Airlines is seeking a Crew Scheduler to join our Flight Operations team in Toronto, ON. The role focuses on coordinating pilot and cabin crew schedules, ensuring regulatory compliance, and adapting to real-time operational changes in a 24/7 environment.

The position requires flexibility to work rotating shifts, including evenings, nights, weekends, and holidays, with on-site presence at our Toronto office.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Familiarity with Transport Canada CARs regulations is a plus.

Responsibilities

• Audit and adjust crew schedules to ensure compliance across planned flights.
• Ensure duty hours comply with CARs and FRMS principles.
• Schedule and monitor flight crews per CARs, COM, FRMS, and collective agreements.
• Coordinate with SOCC during day-to-day operations and irregular operations to manage disruptions.
• Book and manage crew travel and accommodations with focus on efficiency and cost control.
• Log sick calls, absences, delays, and no-shows per policies.

Skills

Communication skills

Multitasking

Analytical thinking

Decision making

Work under pressure

24/7 shift readiness

Education

High School or GED

Tools

Microsoft Office

Job description

Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we are confident in our approach.

Your Team

Join Flair’s Flight Operations team as a Crew Scheduler, where organization, quick decision-making, and attention to detail are key to ensuring safe and efficient flight operations. Reporting to the Manager, Crew Scheduling, you will be responsible for coordinating pilot and cabin crew schedules, maintaining compliance with duty regulations, and responding to real-time operational changes. In this role, you'll play a vital part in keeping flights fully staffed and on time while supporting a 24/7 operation. This position requires flexibility to work rotating shifts, including evenings, nights, weekends, and holidays.

This position is based on-site at our Toronto, ON office.

A Day In The Life

• Continuously audit, adjust, and verify crew schedules to ensure legal compliance across all planned flights
• Ensure crew duty hours and days worked remain within the limits set by Transport Canada’s Canadian Aviation Regulations (CARs) and Fatigue Risk Management System (FRMS) principles
• Schedule and monitor all flight crews in accordance with CARs, the Company Operations Manual (COM), FRMS guidelines, and collective agreements for Pilots and Cabin Crew
• Apply sound decision-making practices to maximize crew utilization, productivity, and operational transparency
• Coordinate with the Systems Operations Control Center (SOCC) during day-to-day operations and Irregular Operations (IROPS) to manage schedule disruptions and recovery plans
• Book and manage crew travel and accommodations with a focus on schedule efficiency and cost control
• Communicate clearly and professionally with crew members, ensuring all updates are timely, accurate, and well-documented
• Accurately log sick calls, absences, delays, and no-shows in line with company and regulatory policies
• Use company software tools efficiently to perform scheduling tasks, make updates, and track operational changes

What You Bring To The Role

The preferred candidate should exemplify Flair's core values of respect, honesty, accountability, and efficiency while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

• Education:
  • High School or GED equivalent.
• Experience:
  • Minimum of two (2) years of experience working in a fast-paced work environment is preferred
  • Minimum of two (2) years of customer service experience is preferred
  • Previous Airline Operations Centre or Airport Operations experience is an asset
  • Must be able to read, understand, and apply Transport Canada CARs regulations, company policies, and procedures
  • Intermediate knowledge of Microsoft Office Suite (Word, Excel, and Outlook) is essential
  • Make effective decisions regarding scheduling and customer requirements for charters and other flights
  • Knowledge of the Canadian Aviation Regulations (CARs) as they apply to 705 operations is preferred
• Skills and Abilities:
  • Demonstrated ability to work effectively in a high-stress, deadline-driven, ever-changing work environment while prioritizing tasks and assignments
  • Ability to maintain composure under pressure with time-sensitive priorities
  • Ability to handle multiple tasks and maintain an organized workflow
  • Strong communication skills and the ability to build effective working relationships with a variety of stakeholders
  • Demonstrated analytical, decision-making, and problem-solving skills
  • Crew Schedulers must be contactable on a 24-hour, 7-day-a-week basis as per the shift schedule including days, nights, weekends, and holidays
• Requirements:
  • Clear criminal record check and satisfactory references.
  • Must be legally eligible to work in Canada without restriction.

Why You’ll Love Working Here

At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

Benefits

• Comprehensive Salary - A salary that reflects your experience and contributions.
• Comprehensive Benefits - Competitive medical and dental coverage, disability insurance, life insurance, and an employee and family assistance program.
• Retirement Savings - A pension plan with employer-matched contributions.
• Unlimited Travel Perks - Enjoy free and discounted flights for you and your travel companions.

At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.

We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.

Website: flyflair.com