Credit Representative

McDougall Energy Inc.; Sault Ste. Marie; On-site; CAD 28,000 - 40,000; Full time

Benefits offered by this job

Pay per hour

3 weeks vacation

RRSP matching

Health & Dental Benefits

Employee Assistance Program

Lifestyle Spending Account

Life & Disability Insurance

Bonus incentives

Referral programs

Employee discounts

Job summary

McDougall Energy is seeking a detail-oriented Credit Representative to join our team. Reporting to the Credit Manager, this role focuses on collections, while ensuring customer satisfaction and retention.

You'll monitor accounts for policy compliance, review aging reports, and perform risk analyses. The position rewards accuracy, strong communication, and the ability to work independently within a collaborative environment.

Qualifications

• 3 years’ experience in Credit or Accounts Receivable.
• Strong time management and organizational skills.
• Detail-oriented with high accuracy when handling large data.
• Excellent communication, interpersonal and negotiation abilities.
• Analytical and problem-solving capabilities.
• Proficient with Microsoft Office; especially Excel and Word.
• Able to work independently and in a team.
• ERP system experience is an asset.

Responsibilities

• Monitor customer accounts for compliance with credit policies and pursue past due balances.
• Review AR aging and credit warning reports.
• Identify and investigate past due accounts, budgets, and NSFs.
• Complete risk analysis for customers with past due accounts.
• Respond to inquiries and resolve concerns to achieve first call resolution.
• Participate in management of incoming calls.
• Support residential budget payments management.

Skills

Credit experience

AR/Collections

Time management

Attention to detail

Communication skills

Negotiation skills

MS Office

ERP experience

Tools

ERP software

Job description

COME GROW WITH US!McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities.

COME GROW WITH US!McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities. At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers with the energy solutions of today and tomorrow. We are proud to be recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011.

About The Opportunity

McDougall Energy is looking for a detail-oriented Credit Representative with a positive attitude to join our team. Reporting to the Credit Manager, this Credit Representative is responsible for collections, while ensuring customer satisfaction and retention.

Responsibilities Include

• Monitor customer accounts for compliance with credit policies, review and investigate all past due accounts, and contact customer regarding collection of outstanding balances.
• Review Accounts Receivable aging list and credit warning reports in assigned portfolio of accounts.
• Identify and investigate all past due accounts, budgets, and Non-Sufficient Funds.
• Complete risk analysis for customers with past due accounts.
• Respond to customer inquiries and resolve concerns in a timely, efficient manner resulting in achievement of first call resolution targets.
• Participate in the management of incoming calls.
• Participate and facilitate the management of residential budgets payments.

About You

• Ideally 3 years’ experience working in Credit or Accounts Receivable environment
• Excellent time management and organizational skills, including the ability to effectively prioritize a significant workload
• Ability to handle large volumes of data with attention to detail and high level of accuracy
• Excellent communication, interpersonal and negotiation skills, including the ability to handle sensitive communications
• Excellent analytical and problem-solving skills
• Strong computer proficiency; intermediate knowledge of Microsoft Office Suite; Excel, Word
• Ability to work independently and in a team environment
• Experience working with an ERP system an asset

What We Offer

We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.

We Offer a Comprehensive Total Rewards Package Including

• Pay: $24.50 per hour
• 3 Weeks Paid Vacation
• Employer-matched Group RRSP
• Employer-paid Health & Dental Benefits
• Employee Assistance Program (EAP)
• Healthcare & Lifestyle Spending Account
• Life & Disability Insurance
• Bonus Incentives through Employee and Customer Referral Programs
• Employee & Customer Referral Programs
• Employee Discount & Perks Programs