Credit Counsellor

Adecco Canada; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

Adecco Canada is recruiting a full-time Credit Counsellor in Toronto, ON. The successful candidate will serve as a financial advocate, helping clients manage debt and improve credit. The role emphasizes client interactions, financial education, and fostering partnerships for effective problem-solving.

Qualifications

• 3-5 years' experience providing high quality customer service.
• Strong command of the English language.
• Experience in Credit Counselling or financial services is an asset.

Responsibilities

• Engage with clients to develop money management plans.
• Utilize case management tools to assist clients with debts.
• Build trust and advocate for clients with creditors.

Skills

Customer service

Interpersonal skills

Detail-oriented

Time management

Financial literacy

Tools

Microsoft Office

Job description

Adecco is currently recruiting on behalf of Credit Canada, who is hiring a full-time talented Credit Counsellor to work in Toronto, ON. In this role you will serve as a financial advocate and educator, helping clients manage their debts, improve their credit, and achieve financial stability. This role requires a compassionate and client-focused approach, as well as a strong understanding of personal finance principles.

If you're a dedicated and compassionate financial professional with a passion for empowering individuals to achieve financial stability, we are looking for you!

• Location : Toronto, ON
• Job type : Permanent | Full-time

Responsibilities :

• Engage with individuals and families as they attempt to work through money

challenges. You will listen to them, help them connect to resources, and give

them hope.

• Work with clients to develop a money management plan and / or budgeting

techniques and help them transform the way they use credit

• Assist clients in finding appropriate and life-changing solutions to their financial

problems.

• Utilize customer relationship management and case management tools to assist clients in finding solutions to their debt and helping them follow through.
• Build trust with clients to successfully guide them through their decision-making process, allowing them to improve their quality of life and achieve financial wellness
• Establish and maintain positive connections with creditors, business partners and community agencies to advocate for clients and make referrals to other services where applicable.
• Understand and contribute to team, and overall agency, targets and goals.
• Participate in presentations and education programs

Qualifications and Skills :

• 3-5 years' experience providing high quality customer service
• Experience with Microsoft Office (Word, Excel, Outlook)
• Past work experience in Credit Counselling, credit industry or financial services is an asset
• Past experience in promoting and advocating for products or services
• Ability to build strong client relationships through exceptional customer service

and interpersonal skills

• Ability to adapt to a changing environment and handle multiple priorities
• Ability to work independently and cooperatively with fellow employees
• Detail-oriented approach, impeccable time management and organizational

skills, proven ability to self-manage responsibilities

• Demonstrated track record of meeting targets and goals on a consistent basis
• Strong interest in learning about personal finance
• Strong ability to work with a multicultural public in a personable and empathetic

manner

• Strong command of the English language
• Must be bondable
• Mu st be legally eligible to work, and reside in Canada

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.