Credit Counsellor

Credit Canada; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company is seeking a full-time Credit Counsellor in Toronto, ON. This role focuses on providing compassionate financial advice to clients, assisting them in managing their debts and improving their overall financial stability. Successful candidates will have experience in customer service and a strong understanding of personal finance principles.

Qualifications

• 3-5 years’ experience providing high quality customer service.
• Ability to build strong client relationships through exceptional service.
• Strong command of the English language.

Responsibilities

• Engage with individuals and families to help manage money challenges.
• Develop money management plans and assist clients in financial problem solving.
• Build trust with clients and maintain connections with creditors.

Skills

Customer Service

Interpersonal Skills

Adaptability

Detail-oriented

Time Management

Empathy

Tools

Microsoft Office

Job description

Adecco is currently recruiting on behalf of Credit Canada for a full-time talented Credit Counsellor to work in Toronto, ON. In this role you will serve as a financial advocate and educator, helping clients manage their debts, improve their credit, and achieve financial stability. This role requires a compassionate and client-focused approach, as well as a strong understanding of personal finance principles.

If you're a dedicated and compassionate financial professional with a passion for empowering individuals to achieve financial stability, we are looking for you!

• Location: Toronto, ON

• Job type: Permanent | Full-time

Responsibilities:

• Engage with individuals and families as they attempt to work through money
  challenges. You will listen to them, help them connect to resources, and give
  them hope.

• Work with clients to develop a money management plan and/or budgeting
  techniques and help them transform the way they use credit

• Assist clients in finding appropriate and life-changing solutions to their financial
  problems.

• Utilize customer relationship management and case management tools to assist clients in finding solutions to their debt and helping them follow through.

• Build trust with clients to successfully guide them through their decision-making process, allowing them to improve their quality of life and achieve financial wellness

• Establish and maintain positive connections with creditors, business partners and community agencies to advocate for clients and make referrals to other services where applicable.

• Understand and contribute to team, and overall agency, targets and goals.

• Participate in presentations and education programs

Qualifications and Skills:

• 3-5 years’ experience providing high quality customer service

• Experience with Microsoft Office (Word, Excel, Outlook)

• Past work experience in Credit Counselling, credit industry or financial services is an asset

• Past experience in promoting and advocating for products or services

• Ability to build strong client relationships through exceptional customer service
  and interpersonal skills

• Ability to adapt to a changing environment and handle multiple priorities

• Ability to work independently and cooperatively with fellow employees

• Detail-oriented approach, impeccable time management and organizational
  skills, proven ability to self-manage responsibilities

• Demonstrated track record of meeting targets and goals on a consistent basis

• Strong interest in learning about personal finance

• Strong ability to work with a multicultural public in a personable and empathetic
  manner

• Strong command of the English language

• Must be bondable

• Must be legally eligible to work, and reside in Canada

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
@@j
CAO6659