Credit & Collections Specialist

Litigation Law; Toronto; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

A leading legal firm in Toronto seeks a Credit & Collections Specialist to manage the accounts receivable cycle. This position involves a variety of responsibilities including client communication and issue resolution, in a hybrid work environment accommodating remote days.

Qualifications

• At least 5 years of experience in accounts receivable, collections, and credit.
• Experience in a professional services firm preferred.

Responsibilities

• Manage full cycle of accounts receivable including credit, collections, and reconciliations.
• Collaborate with internal teams to resolve client issues efficiently.
• Escalate delinquent accounts as needed.

Skills

Analytical skills

Communication

Negotiation

Problem solving

Organizational skills

Education

Post-secondary degree or diploma in Accounting or Business Management

Credit Professional designation

Tools

MS Office

Aderant or similar accounting systems

Job description

Join to apply for the Credit & Collections Specialist role at Litigation Law

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms, advising many of Canada's corporate leaders, as well as U.S. and international clients with extensive interest in Canada. Our more than 1,000 firm members are based in Toronto, Montréal, Ottawa, Vancouver, Calgary, and New York.

Job Overview

Reporting to the Manager, Accounts Receivable, the Credit & Collections Specialist manages the full cycle of accounts receivable, including credit, collections, reconciliations, and resolving account discrepancies across Canada. Responsibilities include daily AR operations, supporting clients, and ensuring timely issue resolution.

Major Responsibilities

• Investigate, analyze, reconcile, and manage accounts receivable via email, phone, and the firm’s automated AR system, ensuring compliance with payment terms and firm policies.
• Maintain professional and confidential communication with clients to resolve outstanding accounts promptly.
• Collaborate with internal teams to investigate and resolve client issues efficiently.
• Escalate delinquent accounts as needed, including third-party collections and legal actions.
• Obtain approval for special repayment terms outside standard policies.
• Provide credit references as required.
• Review daily client payments for accuracy and compliance.
• Research and resolve unapplied client payments.
• Process credit card payments where applicable.
• Perform other AR-related duties as assigned.

Position Requirements

Education and Experience

Post-secondary degree or diploma in Accounting or Business Management, with at least 5 years of related experience in accounts receivable, collections, and credit, preferably in a professional services firm. A Credit Professional designation is an asset.

Knowledge and Skills

• Proficiency in MS Office, especially Excel.
• Experience with Aderant or similar accounting systems is an asset.
• Ability to learn new financial systems and automation tools.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication, negotiation, and client service skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Understanding of general accounting principles is a plus.

We operate in a hybrid work environment, primarily in-office with up to 2 remote days per week.

Additional Information

We value diversity and inclusion and are committed to providing accommodations for applicants with disabilities. Background and reference checks are required prior to employment.

Interested candidates should submit a cover letter and résumé by the closing date. No agencies or phone inquiries, please.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Finance and Sales
• Industry: Law Practice