Credit & Collections Specialist

Bunzl Canada; Burlington; On-site; CAD 52,000 - 76,000; Full time

Job summary

Bunzl Canada is seeking a Credit & Collections Specialist to help maintain the company’s financial health by managing customer accounts and collecting payments in a timely, accurate manner. You will support dispute resolution and credit decisions while collaborating with internal teams to resolve billing issues.

The role emphasizes strong communication, organization, and a customer-first mindset, with targeted performance metrics such as DSO and past due balances.

Qualifications

• 3–5 years of experience in a similar credit, collections, or AR role (B2B preferred).
• Strong communication and organizational skills.
• Comfortable working with Excel and Office 365 (intermediate level).
• Bilingual English/French is an asset.
• Experience with AS400, Sidetrade, or customer payment portals (e.g., Ariba, Retail Link) is an asset.

Responsibilities

• Manage a portfolio of customer accounts to ensure timely payment.
• Contact customers to follow up on overdue balances and resolve payment issues.
• Maintain accurate notes and documentation of collection activity in Sidetrade.
• Review payment history and account activity to guide collection efforts.
• Provide regular portfolio updates and reporting to management.
• Review and release blocked orders while managing credit risk.
• Work closely with Sales, Customer Service, and other internal teams to resolve issues related to orders, deliveries, or billing.

Skills

Strong communication

Organizational skills

Bilingual English/French

Tools

Excel

Office 365

AS400

Sidetrade

Ariba

Retail Link

Job description

The Credit & Collections Specialist supports the company’s financial health by managing customer accounts, collecting payments, and helping resolve billing or credit‑related issues. This role works closely with customers and internal teams to ensure accounts are managed fairly, accurately, and in line with company policy.

Success in this role comes from strong communication, organization, and a customer‑focused mindset, along with meeting key performance targets such as DSO and past‑due balances.

Key Responsibilities

Collections & Account Management

• Manage a portfolio of customer accounts to ensure timely payment.
• Contact customers to follow up on overdue balances and resolve payment issues.
• Maintain accurate notes and documentation of collection activity in Sidetrade.
• Review payment history and account activity to guide collection efforts.
• Provide regular portfolio updates and reporting to management.

Dispute Resolution & Credit Support

• Investigate and help resolve invoice disputes and deductions.
• Reconcile customer accounts and request appropriate adjustments when needed.
• Review credit limits and recommend updates based on customer history and risk.
• Escalate accounts to legal or third‑party collections when necessary.

Order Release & Internal Collaboration

• Review and release blocked orders while managing credit risk.
• Work closely with Sales, Customer Service, and other internal teams to resolve issues related to orders, deliveries, or billing.
• Support smooth order processing by setting appropriate credit parameters.

Customer & Team Collaboration

• Build positive working relationships with both internal teams and external customers.
• Communicate professionally and clearly at all times.
• Contribute proactively to team and company goals.

Qualifications & Skills

• 3 – 5 years of experience in a similar credit, collections, or AR role (B2B preferred).
• Strong communication and organizational skills.
• Comfortable working with Excel and Office 365 (intermediate level).
• Bilingual English/French is an asset.
• Experience with AS400, Sidetrade, or customer payment portals (e.g., Ariba, Retail Link) is an asset.

Bunzl Canada has a tradition of commitment to equal employment opportunity. It is our established policy to attract and retain the best qualified people without regard to race, colour, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.