Credit And Collections Supervisor

Crown Equipment; Mississauga; On-site; CAD 76,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits

Pension plan

Advancement opportunities

Job summary

Crown Lift Trucks Canada is seeking a Credit and Collections Supervisor in Mississauga. Reporting to the Credit Manager, you will oversee daily operations and supervise the team, driving process improvements and strong customer relationships.

Requirements include 4–10 years of related experience, excellent communication, and proficiency with Excel and Word. The role is on-site with standard benefits and growth opportunities.

Qualifications

• 4–10 years of related experience in credit and collections.
• Excellent communication skills and problem-solving capabilities.
• Good computer skills with working knowledge of Excel and Word.
• Ability to work in a team environment and analyze credit risks.

Responsibilities

• Manage day-to-day credit and collections operations.
• Supervise credit and collections personnel and process improvements.
• Review customer accounts, adjustments, and reporting to management.
• Prepare weekly/monthly performance reports and ensure policy adherence.
• Develop relationships with key customers and coordinate with centralized invoicing.

Skills

Excellent communication

Problem solving

Team player

Tools

Excel

Word

Job description

Salary Range: $75,800.00 To $85,000.00 Annually

We are currently hiring a Credit And Collections Supervisor to join our growing team!

Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.

PERKS AND BENEFITS

• Comprehensivebenefitssuchas:medicalinsurance,dental,vision,longterm/short term disability, life insurance, and more
• Pensionplan
• Opportunities for advancement and ongoing professional development

POSITION SUMMARY

Reporting to the Credit Manager , the Credit and Collections Supervisor is responsible for the day-to-day operation of the Credit and Collections function, as well as Credit and Collections personnel. This individual will supervise the credit review process, collection activities, and other tasks that may include customer master integrity, sales tax exemption certificate process, and Centralized Invoicing review. They will also supervise, and review customer adjustments and reports created, and develop strong relationships with key customers. This individual is also responsible for identifying and assisting with implementation of process improvement activities, while following and ensuring adherence to all Company policies and procedures.

POSITION DESCRIPTION

• Manage the credit review process, collection activities, customer account maintenance, and the report review and development process. May also manage the customer master process and coordinate with the centralized invoice team.
• Review and approve adjustments to customer accounts.
• Assist in the development of strong relationships with key customers.
• Help with conference calls with customers and internal management as needed.
• Place calls to assure that assigned accounts are kept in a current status.
• Maintain current collection and follow up notes.
• Follow up in a timely manner on all past due invoices.
• Escalate any issues or disputed invoices to the appropriate level.
• Prepare weekly and monthly reports to upper management.
• On a weekly, monthly, and yearly basis, review key reports for results versus budget and goals.
• Identify areas of opportunity and develop action plans for improvement.
• Ensure adherence to Company policies and procedures through report and audit activities.
• Assist in identifying revisions needed in current policies and procedures.
• Escalate issues to management as needed.
• Supervise, recruit, hire and train credit and collections personnel as needed.
• Perform duties such as creating/revising job descriptions, conducting Talent Development discussion sessions, rating performance, establishing/tracking goals and completing annual wage reviews.
• Responsible for coaching, motivating, mentoring, and developing direct reports to successfully take on additional responsibilities.
• Other duties as assigned.
• 4-10 years of related experience.
• Excellent communication skills and problem-solving capabilities.
• Good computer skills with working knowledge of Excel and Word programs.
• Must have the ability to work in a team environment.
• Able to objectively analyze credit and business risks.

At Crown Lift Trucks, we believe in fairness and transparency. While most of our hiring decisions are made by people, we may use technology, including AI-based tools, to assist with parts of the process such as screening or assessments. If this happens, it is always supported by human review.

We welcome applicants with diverse backgrounds and do not require Canadian work experience for this role.

This job posting is for an existing vacancy (not for a future candidate pool).

Please note that we currently require all new hires to complete a criminal reference check to be eligible for employment.

We are an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Crown Lift Trucks will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require to ensure your equal participation.