Credit Agent (Remote Work - Boucherville, QC)

RONA; Boucherville; Remote; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Childcare centre

Employee discounts

Annual bonuses

Fitness centre & showers

Community involvement

Job summary

RONA Inc. in Canada seeks a Credit Administrator to support the credit function within a remote-capable role. You will ensure policy adherence, approve applications, re-evaluate limits, and manage delinquent accounts, while coordinating with sales and store teams to protect cash flow.

Ideal candidates have college-level administration training, strong bilingual communication, and Excel expertise. The role offers growth, competitive benefits, and a collaborative workplace culture.

Qualifications

• College diploma in administration or related field.
• Bilingual French/English with strong communication skills.
• Proficient with Microsoft Office and Excel.
• Ability to work independently and in a team.

Responsibilities

• Ensure compliance with credit policy and procedures.
• Approve credit applications within guidelines.
• Re-evaluate credit limits as needed.
• Place delinquent accounts on credit hold when required.
• Collect past due receivables for assigned accounts.
• Negotiate payment arrangements with customers.
• Collaborate with Sales and Store Managers for assistance.
• Escalate to supervisor for bankruptcy or liens if needed.
• Work with other Credit Administrators on related projects.
• Support smooth department operations.

Skills

Bilingual French-English

Excel proficiency

Organizational skills

Independent worker

Education

College diploma in administration

Tools

Microsoft Office Suite

Microsoft Excel

Job description

Position is REMOTE : The selected candidate must reside within 250 km of our BOUCHERVILLE (Qc) office.

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

Become a member of our credit management team and make a difference to our financial performance! Use your negotiating flair and analytical expertise to manage customer accounts and meet a variety of challenges, in a dynamic working environment.

Your role:

• Ensure that the company credit policy and procedures are respected and followed
• Approve credit applications within company guidelines
• Re-evaluate the accounts credit limit as needed
• Put any delinquent accounts on credit hold when necessary
• Collect past due receivables for assigned accounts
• Negotiate payment arrangements and follow up with customer
• Work with Sales representatives and Store Managers when collection assistance is required
• Consult with immediate supervisor for situations such as bankruptcy, application of liens and legal action
• Work as part of a team with other Credit Administrators and participate in various related projects
• Participate in all other related tasks to ensure the smooth running of the department

What we’re looking for:

• College diploma in administration or in a related field
• 3 years’ experience in a similar position
• Excellent written and oral communication skills in French and English – English will be main language used in the work environment as assigned customers are in the western provinces
• Excellent communication and interpersonal skills
• Solid judgement and strong analytical skills to make sound decisions
• Must be able to work independently with minimal supervision and be team oriented
• Excellent skills with the Microsoft Office Suite, especially Excel
• Good organizational skills and ability to prioritize tasks
• Knowledge of the construction industry will be considered as an asset

By joining the RONA family, you’ll enjoy many benefits, such as:

• A childcare centre that can accommodate up to 78 children
• A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
• Electric car charging stations
• A fitness centre, sports activities, and showers
• Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
• Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
• Career growth opportunities within the company
• An inclusive and safe working environment
• Promotion of work-life balance
• An employer that’s involved in the community
• And much more!

If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.