Credit Administrator

Metroland Media Group Ltd.; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading company in media seeks a Credit Administrator to manage customer credit and accounts. This role involves analytical tasks, data reconciliation, and effective communication with clients. Candidates need strong analytical skills, an understanding of credit processes, and proficiency in Microsoft Excel. A commitment to accuracy and confidentiality is essential, alongside a two-year background in customer service or credit handling.

Qualifications

• Minimum two years customer service experience.
• Minimum two years credit and collection experience.
• Intermediate proficiency in Microsoft Excel required.

Responsibilities

• Manage credit and collection of customer accounts.
• Prepare reconciliations and communicate with clients.
• Extract and manipulate data using Excel.

Skills

Analytical skills

Attention to detail

Communication

Problem-solving

Mathematical skills

Education

Two years customer service experience

Two years credit and collection experience

Intermediate proficiency in Microsoft Excel

Job description

The Credit Administrator is responsible for managing the credit and collection of customer accounts, reconciling payments, and ensuring the accuracy of financial data. This role requires strong analytical skills, attention to detail, and the ability to communicate effectively with clients and internal teams.

Key Responsibilities :

• Collection of advertising accounts
• Make credit decisions based on company credit policies and procedures
• Extract and manipulate data from various sources using Excel functions such as filtering, sorting, pivot tables, and data formatting
• Prepare and send reconciliations to clients and internal contacts in a clear and concise format
• Navigate client web portals to upload data and access necessary information
• Conduct online background research on clients using various sources
• Organize and maintain digital files
• Communicate regularly with clients and internal contacts through phone, Outlook and Teams, ensuring messages are clear and professional
• Identify and investigate data discrepancies efficiently, ensuring timely resolution
• Work collaboratively with clients and internal teams to resolve conflicts and create effective solutions
• Prioritize daily tasks to meet deadlines and manage bring-forward tasks efficiently
• Keep management informed of task progress and escalate issues as necessary
• Ensure proper handling of confidential data in accordance with Payment Card Industry (PCI) standards
• Maintain accurate records of customer interactions and payment processing activities.

Qualifications

• Minimum two years customer service experience
• Minimum two years credit and collection experience or payment handling experience
• Intermediate proficiency in Microsoft Excel, including data extraction, pivot tables, VLOOKUP, MATCH, and INDEX functions
• Strong general computer skills, including familiarity with web navigation and digital file organization
• Excellent written communication skills, with the ability to draft clear and concise emails
• Experience in accounts receivable or financial reconciliation
• Strong mathematical skills and financial acumen
• Knowledge of the media industry (preferred but not required)
• Works independently while also collaborating effectively with team members
• Possess excellent problem-solving skills
• Thrives in a fast-paced environment
• Proficiency in Microsoft Office

Additional Information

AODA

We are committed to providing an inclusive and barrier-free recruitment process ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with Accessibility for Ontarians with Disabilities Act and Ontario Human Rights Code we will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the hiring manager upon scheduling the interview of your requirements.

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