CPO-EA 15R - Employment and Assistance Worker

Bc-Public-Service-Agency; Nanaimo; On-site; CAD 64,000 - 73,000; Full time

Job summary

The BC Public Service Careers is hiring an Employment and Assistance Worker (CPO-EA 15R) based in Nanaimo to deliver income and disability supports. You will assess eligibility, organize workloads, and communicate outcomes with empathy in a high-volume client service setting.

The role requires on-site work in Nanaimo, with an eligibility list for future vacancies and enhanced security screening. A strong focus on poverty and mental health services guides daily practice.

Qualifications

• Secondary School graduation or equivalent (GED).
• 1+ years experience delivering high standard of client service in a high-volume, fast-paced environment.
• 1+ years experience with MS Word, Excel and Outlook.
• Experience providing services to clients experiencing poverty, substance use, or mental health issues.

Responsibilities

• Organize workload and set priorities to meet performance targets.
• Gather information to assess eligibility for supports and services.
• Communicate decisions with compassion during difficult conversations.

Skills

Client service

High-volume environment experience

Education

Secondary School graduation or GED

Tools

MS Word

Excel

Outlook

Job description

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Posting Title

CPO-EA 15R - Employment and Assistance Worker

Position Classification

Community Prog Off (EAW) R15

Union

GEU

Work Options

Location

Salary Range

$64,356.82 - $72,835.33 annually, which includes a 1 Grid Market Adjustment*

Close Date

11/19/2026

Job Type

Regular Full Time

Ministry/Organization

BC Public Service -> Social Dev & Poverty Reduction

Ministry Branch / Division

Service Delivery Division

The Team

Employment and Assistance Workers (EAWs) are an essential part of the Service Delivery Division within the Ministry of Social Development and Poverty Reduction, responsible for providing income and disability supports and services to individuals across British Columbia. EAWs may provide assistance directly in-person through the Community Services Branch, or via phone and virtual channels through the Virtual Services Branch.

The Role

EAWs work within a busy client service environment, organizing their workload and setting priorities to meet performance targets. Skilled at gathering information, EAWs connect with people who may be in crisis to accurately assess eligibility for supports and services. EAWs must also maintain compassion, composure, and clarity during difficult conversations to effectively communicate impactful decisions to the people they serve.

Qualifications:

Education and Experience Requirements

• Secondary School graduation or equivalent (GED).
• One (1) or more years experience delivering a high standard of client service in a high volume, fast paced, rapidly changing environment (in-person, via virtual technologies or over the telephone).
• One (1) or more years experience working with various computer applications including MS Word, Excel and Outlook.
• Experience providing services to clients experiencing poverty, substance use, or mental health issues.

Preference may be given to applicants with:

• Experience in community-based or social service roles primarily supporting clients experiencing poverty, substance use, or mental-health issues (e.g., shelter work, outreach work, harm-reduction work).

Willingness Statements

• Must be willing and able to display resilience in the face of adversity and demonstrate empathy interacting with citizens.
• Must be willing and able to use de-escalation techniques to manage some situations.

For questions regarding this position, please contact [e-mail].

About this Position:

This position has full time on-site requirements in Nanaimo. An eligibility list may be established to fill future temporary and or permanent vacancies in Nanaimo. Enhanced Security Screening will be required. Please refer to MyHR for more information on Market Adjustments * Employees of the BC Public Service must be located in BC at the time of employment. For information about the role of an Employment and Assistance Worker please visit the EAW Careers Page .

Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process. The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews. The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

Job Category

Administrative Services, Social Services