Course Ambassador

Shadow Mountain; Cranbrook; On-site; CAD 32,000 - 46,000; Full time

Benefits offered by this job

Staff Uniform

Full-time or Part-time employment

Flexible shifts and set shifts

Job summary

Shadow Mountain’s Starter/Marshal role welcomes players and manages tee times at our Cranbrook course. You will greet guests, explain rules, and help ensure a smooth, enjoyable round for all.

You will monitor pace of play, assist with course safety, and provide friendly, professional service. Flexible hours with full-time or part-time options available.

Qualifications

• Experience in customer service or golf-related role preferred.

Responsibilities

• Greet players and check in guests at arrival.
• Confirm and enforce tee time schedules.
• Provide course conditions, rules and events information.
• Monitor groups to maintain pace of play.
• Remind players of etiquette and policies as needed.
• Handle issues related to slow play professionally.
• Drive around course to ensure rule compliance and safety.
• Assist with dressing code adherence and cleanliness of facilities.
• Provide excellent customer service and act as liaison with management.
• Support course traffic management and wait times; assist events when needed.

Skills

Customer service

Communication skills

Team player

Walk course outdoors

Pace of play awareness

Dependable

Friendly, approachable

Ability to lift 25 pounds

Job description

The Starter/Marshal at Shadow Mountain is responsible for ensuring a smooth and enjoyable golfing experience for all players. This includes greeting players, managing tee times, maintaining pace of play, and providing exceptional customer service. The Starter/Marshal will serve as a key point of contact for golfers, ensuring they adhere to course rules, safety guidelines, and etiquette while maintaining a friendly and professional environment.

The position may require early morning, evening, weekend, and holiday shifts. Flexible hours based on course needs and seasonal demand.

We are looking forward to you being part of our Team!

QUALIFICATIONS

• Previous experience in a customer service or golf-related role preferred but not required.
• Basic knowledge of golf course operations, rules, and etiquette is a plus.
• Strong communication skills with the ability to remain calm and professional in high-pressure situations.
• Ability to walk the course and work outdoors in various weather conditions.
• Comfortable with using golf carts and other equipment as needed.
• Must be dependable, punctual, and a team player.
• Friendly, approachable, and able to engage with a diverse group of people.
• Ability to stand, walk, and move around the course for extended periods of time.
• Ability to work in varying weather conditions (sun, rain, etc.).
• Must be able to lift to 25 pounds (e.g., equipment or supplies).

RESPONSBILITIES

• Tee Time Management:
  • Greet players and check in guests upon arrival at the golf course.
  • Confirm and enforce tee time schedules, ensuring that groups are sent off in a timely and organized manner.
  • Provide golfers with necessary information about course conditions, rules, and any special events
• Pace of Play:
  • Monitor groups on the course to ensure they are maintaining the appropriate pace of play.
  • Remind players of course etiquette and policies as needed to promote an efficient and enjoyable experience for all golfers.
  • Handle any player issues related to slow play or other concerns in a professional manner.
• Course Monitoring:
  • Drive around the course to ensure players are following the rules, such as maintaining proper pace, repairing ball marks, and adhering to dress codes.
  • Respond to player requests and concerns, addressing any issues that arise promptly and effectively.
  • Assist with managing on-course safety by ensuring players follow safety protocols and regulations.
• Customer Service:
  • Provide excellent customer service by assisting golfers with any questions or concerns, ensuring they have a positive experience on the course.
  • Be approachable and friendly, serving as a liaison between players and golf course management.
• Operational Support:
  • Assist with managing course traffic, including guiding groups, managing wait times, and handling Guest Services duties when necessary.
  • Help maintain cleanliness and orderliness of the golf course, ensuring all facilities are well-kept and welcoming.
  • Support other staff with events or tournaments when needed.

BENEFITS

• Staff Uniform
• Full-time or Part-time employment
• Flexible shifts and set shifts available