Courier Team Lead

Federal Express Corporation; Nanaimo; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company is looking for a dedicated individual to oversee daily delivery and pickup operations. This position involves mentoring hourly employees and ensuring effective operations. Candidates should possess strong communication and leadership skills, along with a valid driver's license. The role requires a high school diploma and at least two years of courier experience.

Qualifications

• Minimum 2 years current courier experience.
• Valid driver’s license required.

Responsibilities

• Assist management in overseeing daily sort and delivery activities.
• Lead sector as assigned, ensuring best practices.

Skills

Communication

Leadership

Problem Solving

Team Player

Education

High school diploma/equivalent

Tools

Excel

Job description

Description

This is an interview position.

To assist management in overseeing daily sort, delivery/pickup activities, and remote domicile location/feeder operations (where applicable). Leads the sector as assigned, ensuring best practices and effective operations. Models the way for hourly employees by becoming a mentor and demonstrating role model behavior, including strong communication, conflict resolution, and leadership ability (through Best Practices methods).

Required Knowledge, Skills, and Abilities

Educational Requirements

• High school diploma/equivalent

Related Experience Requirements

• Minimum 2 years current courier experience

Other Specific Mandatory Experience Requirements (Preferred)

• Personal Development Stream of Excel

Technical Skill Requirements

• Must possess a valid driver’s license and have a good driving record.
• Ability to successfully complete all basic and recurrency training (including DG specialist certification). Must maintain accreditation through yearly recurrency training prior to expiration.
• Remains current with training in BP and defensive driver/process updates.
• Good understanding of FedEx products, features of service, and general operations.
• Ability to lift 70 lbs and maneuver packages weighing up to 150 lbs with appropriate equipment.
• Some knowledge of Federal Express operations and Canadian Customs regulations is an asset.
• Solid communication/interpersonal skills with the ability to motivate, coach, and train employees on the job.
• Ability to prioritize and delegate in a time-sensitive manner.

Interpersonal Skill Requirements

• Excellent interpersonal, customer relations, and communication skills.
• Good analytical, problem-solving, prioritization, and organization skills.
• Team player.

Preferred Qualifications

Pay Transparency:

Details to be provided during the hiring process.

Additional Details

Position will be available until 05/23/2025.

Disclaimer

This job description is general and not exhaustive. Employees are expected to perform all other duties as assigned, complete mandatory training and testing, operate in a PC Windows environment, and work varying shifts based on business needs. If residing in Quebec, bilingualism (French and English) is required. Candidates must have a valid driver’s license (Class 5, G, or 1 [AZ]) and a clean driving record within the past 24 months. Selection will consider driver abstract, interview performance, and driver assessments.

Employment Equity Statement

FedEx values diversity and is committed to inclusive employment practices. We welcome applications from all qualified candidates, including women, persons with disabilities, Indigenous persons, and members of the 2SLGBTQ+ communities. Accommodations are available during the recruitment process upon request.