Counter Salesperson

Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection; Saskatoon; On-site; CAD 24,796 - 30,307; Full time

Benefits offered by this job

On-the-job training

Growth potential

Profit sharing

Pension plan

Work-life balance

Job summary

EMCO is seeking a Counter Salesperson to support walk-in customers at Profit Centre counters, maintaining a clean, stocked sales area and providing exceptional service. You will answer questions, process orders, and assist with backorders while supporting Inside and Outside Sales teams.

Responsibilities include assisting customers, researching products, driving sales through merchandising, entering orders, and managing stock levels. Minimum 2 years in customer service or counter sales preferred.

Qualifications

• Minimum 2 years of customer service or counter sales.
• Outstanding customer service and verbal communication.
• Excellent relationship-building with customers, vendors, and teammates.
• Ability to learn and operate order processing software.
• Experience working in a fast-paced environment.
• Intermediate math skills with attention to detail.
• Ability to learn how to operate material handling equipment.
• Possess a strong work ethic and a high standard of integrity.
• Ability to work well independently and in a team setting.

Responsibilities

• Assist customers who purchase material at the Profit Centre counters.
• Research product for customers and provide recommendations on our assortment of product.
• Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter.
• Enter, pick, and pack sales orders generated at the counter.
• Maintain and clean the counter area including any merchandising displays.
• Inform the buyer when stock levels are low.
• Follow up on backorders with vendors and provide customers accurate delivery dates.
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures.
• Navigate and find a solution for customer concerns and complaints.
• Perform other tasks as requested by the Profit Centre Manager.

Skills

Customer service

Verbal communication

Relationship building

Fast-paced environment

Independent work

Team collaboration

Math skills

Education

Grade 12 diploma or equivalent

Job description

Job Description

As a Counter Salesperson, you will provide sales support to walk-in customers who come to our Profit Centre counters. You will provide the highest level of customer service by maintaining, stocking, and keeping a clean counter sales area. In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions.

Additional duties will include:

• Assist customers who purchase material at the Profit Centre counters
• Research product for customers and provide recommendations on our assortment of product
• Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter
• Enter, pick, and pack sales orders generated at the counter
• Maintain and clean the counter area including any merchandising displays
• Inform the buyer when stock levels are low
• Follow up on backorders with vendors and provide customers accurate delivery dates
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Navigate and find a solution for customer concerns and complaints
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 2 years of experience with customer service or counter sales
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast-paced environment
• Intermediate math skills with a strong attention to detail
• Ability to learn how to operate material handling equipment
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting

Additional Information

Salary Range - $18-22 per hour

Benefits

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

Equal Opportunity Employment

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.