Counter Salesperson

EMCO Corporation; Edmonton; On-site; CAD 42,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Pension

Profit-sharing

Career growth

Team-oriented culture

Work-life balance

Job summary

EMCO Corporation in Canada is seeking a Counter Salesperson to deliver top-notch customer service at the counter, assist with orders, and support the Inside and Outside Sales teams.

You will maintain a clean counter area, know product benefits, build relationships with customers and vendors, and help drive sales while upholding EMCO's values and standards.

Qualifications

• Grade 12 diploma or equivalent; College/University degree an asset.
• At least 2 years of customer service or counter sales experience.
• Outstanding customer service and verbal communication skills.
• Excellent relationship-building with customers, vendors, teammates.
• Ability to learn and operate order processing software.
• Experience in a fast-paced environment.
• Strong math skills with attention to detail.
• Ability to learn material handling equipment.
• Strong work ethic and integrity.
• Ability to work independently and in a team.

Responsibilities

• Maintain and stock the counter sales area; assist walk-in customers.
• Answer questions, pick and enter orders, track backorders; support Sales teams.
• Build relationships with customers and vendors; provide best service.
• Enter, pick, and pack sales orders; maintain displays and merchandising.
• Inform buyers when stock is low; follow up on backorders.
• Process returns and warranty claims; ensure proper documentation.
• Navigate and resolve customer concerns and complaints.

Skills

Customer service

Verbal communication

Relationship building

Software systems

Teamwork

Math skills

Attention to detail

Independence

Education

Grade 12 / College or University degree

Tools

M3

Word

Excel

Outlook

Job description

• Compensation: CAD 42000 - CAD 45000 - yearly

Company Description

About EMCO Corporation

EMCO Corporation is one of Canada's leading construction wholesale distribution businesses, serving contractors and partners across the country. Backed by more than 115 years of experience, we combine the strength and stability of a national organization with the agility and entrepreneurial spirit of a growing business.

Our purpose is to help build stronger communities by delivering the products, expertise, and service that support critical systems in residential, commercial, industrial, and infrastructure projects across Canada.

What makes EMCO Corporation different is our people and culture.

Our teammates are empowered to make decisions, develop customer relationships, drive growth, and shape the future of their business. We provide the tools, support, and mentorship needed to succeed, while encouraging initiative, accountability, and innovation.

Our culture is built on four core values:

• Fairness & Caring
• Trust & Respect
• Straight Talk

EMCO Corporation is committed to building a diverse and inclusive workplace where every teammate can succeed. We believe that diverse backgrounds, experiences, perspectives, and ideas make us a stronger organization and better partner to our customers.

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, members of the LGBTQ2S+ community, and individuals from all backgrounds. We are particularly committed to increasing representation of women in leadership and throughout the construction wholesale industry by creating an environment where talent, performance, and potential drive opportunity.

Why Join EMCO Corporation?

• Learn from experienced leaders and mentors!
• Participate in industry-leading training and development programs.
• Competitive salary, benefits, pension, and profit-sharing programs
• Long-term career growth with one of Canada's most respected organizations
• Team-oriented culture that supports work-life balance.

Job Description

As a Counter Salesperson, you will provide the highest level of customer service by maintaining, stocking and keeping a clean counter sales area. In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions.

To experience success in the position, you will:

• Provide a professional atmosphere for our walk-in customers
• Uphold our core values and ethics with every interaction
• Be an effective teammate in the Profit Centre who is self-motivated and able to handle multiple tasks
• Understand the benefits and qualities of the different products the Profit Centre sells
• Be knowledgeable of the customer’s business to provide the best service
• Be comfortable prioritizing and multi-tasking when assisting customers
• Be courteous, friendly and build relationships with customers and vendors

Additional duties will include:

• Assist customers who purchase material at the Profit Centre counters
• Research product for customers and provide recommendations on our assortment of product
• Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter
• Assist teammates with bulk orders when needed
• Maintain product knowledge on all product offerings
• Enter, pick, and pack sales orders generated at the counter
• Maintain and clean the counter area including any merchandising displays
• Inform the buyer when stocks levels are low
• Follow up on backorders with vendors and provide customers accurate delivery dates
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Navigate and find solutions for customer concerns and complaints
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

What we are looking for from you:

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 2 years of experience with customer service or counter sales
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast-paced environment
• Intermediate math skills with a strong attention to detail
• Ability to learn how to operate material handling equipment
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting

Preferred Skills

• Previous experience with or knowledge of products sold at the Profit Centre
• Ability to research solutions to solve customers’ needs and problems.
• Experience using M3, Word, Excel, and Outlook

Additional Information

Salary Range - $42,000-$45,000

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.