Counter Salesperson

Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection; Regina; On-site; CAD 40,000 - 50,000; Full time

Job summary

EMCO is seeking a Counter Salesperson to deliver high‑level customer service at the Regina Profit Centre. You will maintain the counter, assist walk‑in customers, and process orders while coordinating with Inside and Outside Sales as needed.

The role requires a Grade 12 diploma, strong communication, and the ability to learn the order entry software. You will multitask, build relationships with customers and vendors, and support inventory and backorders to ensure timely delivery.

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset.
• Minimum 2 years of experience with customer service or counter sales.
• Outstanding customer service and verbal communication skills.
• Excellent relationship building skills with customers, vendors, and teammates.
• Ability to learn and operate the applicable software system used to process orders.

Responsibilities

• Provide a professional atmosphere for walk‑in customers.
• Uphold core values and ethics with every interaction.
• Be an effective teammate in the Profit Centre who is self‑motivated and able to handle multiple tasks.
• Understand the benefits and qualities of the different products the Profit Centre sells.
• Be knowledgeable of the customer’s business to provide the best service.
• Be comfortable prioritizing and multitasking when assisting customers.
• Be courteous, friendly, and build relationships with customers and vendors.
• Assist customers who purchase material at the Profit Centre counters.
• Research product for customers and provide recommendations on our assortment of product.
• Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter.

Skills

Customer service

Counter sales

Verbal communication

Relationship building

Learn software system

Multitasking

Fast-paced environment

Attention to detail

Independent & team work

Education

Grade 12 diploma

College/University degree asset

Tools

M3

Word

Excel

Outlook

Job description

Job Description

As a Counter Salesperson, you will provide the highest level of customer service by maintaining, stocking, and keeping a clean counter sales area. In addition, you will support customers by answering questions, picking, and entering orders, and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions.

Responsibilities

• Provide a professional atmosphere for walk‑in customers
• Uphold core values and ethics with every interaction
• Be an effective teammate in the Profit Centre who is self‑motivated and able to handle multiple tasks
• Understand the benefits and qualities of the different products the Profit Centre sells
• Be knowledgeable of the customer’s business to provide the best service
• Be comfortable prioritizing and multitasking when assisting customers
• Be courteous, friendly, and build relationships with customers and vendors

Additional Duties

• Assist customers who purchase material at the Profit Centre counters
• Research product for customers and provide recommendations on our assortment of product
• Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter
• Assist teammates with bulk orders when needed
• Maintain product knowledge on all product offerings
• Enter the, pick, and pack sales orders generated at the counter
• Maintain and clean the counter area including any merchandising displays
• Inform the buyer when stocks levels are low
• Follow up on backorders with vendors and provide customers accurate delivery dates
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Navigate and find solutions for customer concerns and complaints
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset
• Minimum 2 years of experience with customer service or counter sales
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast‑paced environment
• Intermediate math skills with a strong attention to detail
• Ability to learn how to operate material handling equipment
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting

Preferred Skills

• Previous experience or knowledge of products sold at the Profit Centre
• Ability to research solutions to solve customers’ needs and problems
• Experience using M3, Word, Excel, and Outlook

Additional Information

• Salary Range - $40,000-$50,000

Equal Opportunity Employer

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier‑free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.