Customer Service Representative

Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection; Edmonton; On-site; CAD 40,000 - 50,000; Full time

Job summary

EMCO Corporation is seeking a Customer Service Representative to provide sales support across Profit Centres via phone, email, and in-person visits. You will answer inquiries, generate leads, and close sales to boost profit sharing while supporting Outside Sales and the Profit Centre Manager.

The role requires a Grade 12 diploma with 2+ years in customer service, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Grade 12 diploma or equivalent; college/university degree an asset.
• At least 2 years of customer service or counter sales experience.
• Proficient with Microsoft Office to communicate, analyze customer data, and update files.
• Strong verbal communication and relationship-building skills.
• Ability to identify customer needs and close the sale.
• Ability to learn and operate the applicable software system used to process orders.
• Able to work in a fast-paced environment while handling multiple tasks.
• Intermediate math skills and ability to operate material handling equipment.

Responsibilities

• Provide sales support to customers via telephone, email, and walk-ins to Profit Centres.
• Answer inquiries, generate sales leads, and close sales to increase profit sharing.
• Support Outside Sales and Profit Centre Manager.
• Enter sales orders generated from Profit Centre customers via phone, emails, and online orders.
• Grow and retain established customer base and develop new business for the Profit Centre.
• Follow up on backorders with vendors and provide customers with accurate delivery dates.
• Process returns and warranty claims to customers both on account and cash sales.
• Support Warehouse, Counter Sales, and Outside Sales activities as part of the team.
• Resolve issues related to customer orders per SPIs.
• Perform other tasks as requested by the Profit Centre Manager.

Skills

Customer service

Verbal communication

Relationship building

Multitasking

Problem solving

Sales closing

Numerical skills

Education

Grade 12 diploma

College/University degree asset

Tools

Infor M3

Microsoft Teams

Word

Excel

Outlook

Job description

About EMCO Corporation

EMCO Corporation is one of Canada's leading construction wholesale distribution businesses, serving contractors and partners across the country. Backed by more than 115 years of experience, we combine the strength and stability of a national organization with the agility and entrepreneurial spirit of a growing business.

About EMCO Corporation

EMCO Corporation is one of Canada's leading construction wholesale distribution businesses, serving contractors and partners across the country. Backed by more than 115 years of experience, we combine the strength and stability of a national organization with the agility and entrepreneurial spirit of a growing business.

Our purpose is to help build stronger communities by delivering the products, expertise, and service that support critical systems in residential, commercial, industrial, and infrastructure projects across Canada.

What makes EMCO Corporation different is our people and culture.

Our teammates are empowered to make decisions, develop customer relationships, drive growth, and shape the future of their business. We provide the tools, support, and mentorship needed to succeed, while encouraging initiative, accountability, and innovation.

Our culture is built on four core values:

• Fairness & Caring
• Trust & Respect
• Generous Listening
• Straight Talk

Diversity, Inclusion & Opportunity

EMCO Corporation is committed to building a diverse and inclusive workplace where every teammate can succeed. We believe that diverse backgrounds, experiences, perspectives, and ideas make us a stronger organization and better partner to our customers.

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, members of the LGBTQ2S+ community, and individuals from all backgrounds. We are particularly committed to increasing representation of women in leadership and throughout the construction wholesale industry by creating an environment where talent, performance, and potential drive opportunity.

Why Join EMCO Corporation?

• Learn from experienced leaders and mentors!
• Participate in industry-leading training and development programs.
• Competitive salary, benefits, pension, and profit-sharing programs
• Long-term career growth with one of Canada's most respected organizations
• Team-oriented culture that supports work-life balance.

Job Description

As a Customer Service Representative, you will provide sales support to customers via telephone, email, and walk-ins to our Profit Centres. You will provide the highest level of customer service by answering customer inquiries, generating sales leads, and closing sales to increase profit sharing. Support will also be provided to the Outside Sales function and Profit Centre Manager.

To experience success in the position, you will:

• Provide a professional atmosphere for our customers
• Uphold our core values and ethics with every interaction
• Be an effective teammate in the Profit Centre who is self-motivated and able to handle multiple tasks
• Understand and leverage the benefits and qualities of the different products the Profit Centre sells
• Be courteous, friendly and build relationships with customers and vendors

Additional Duties Will Include

• Answer telephone calls, emails and in person questions from customers and identify their needs
• Research product for customers and provide recommendations on our assortment of product
• Enter sales orders generated from Profit Centre customers via phone, emails, and online orders
• Grow and retain established customer base and develop new business for the Profit Centre
• Follow up on backorders with vendors and provide customers accurate delivery dates
• Send and follow-up with request for quotes to vendorsProcess returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Support Warehouse, Counter Sales, and Outside Sales activities as part of the team
• Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

What we are looking for from you:

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 2 years of experience with customer service or counter sales
• Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to identify customer needs, provide profitable solutions and close the sale
• Ability to learn and operate the applicable software system used to process orders
• Able to work in a fast-paced environment while handling multiple tasks
• Intermediate math skills
• Able to learn how to operate material handling equipment

Preferred Skills

• Previous experience with or knowledge of products sold at the Profit Centre
• Experience using Infor M3, Microsoft Teams, Word, Excel, and Outlook

Additional Information

40000-50000

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.