Counter Sales/Warehouse Associate

Sonepar Canada, Inc.; Northeastern Ontario; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

Dixon Electric, a member of the Sonepar Group, is seeking a customer service/warehouse associate to support contractor customers at the counter, by phone or email. The role involves handling orders, pricing, returns, and stock maintenance in a fast-paced environment.

Ideal candidates will have 2-4 years in the electrical industry, strong communication skills, and at least one year of warehouse experience. Apply to join a team focused on accuracy and customer satisfaction.

Qualifications

• 2-4 years experience working in the electrical industry or equivalent knowledge.
• High level of accuracy and attention to detail.
• Excellent verbal and written communication skills and professional phone manner.
• Able to work in a fast-paced environment.
• Minimum one year of Warehouse experience.

Responsibilities

• Provide support to contractor customers at the counter, by phone or email to satisfy product/material needs.
• Handle customer service requests including order picking, order entry, pricing, order maintenance, etc.
• Assist and support sales team with customer orders and requests.
• Handle product-related problems, such as defective products and returns.
• Maintain stock/product levels in the counter and warehouse areas.
• Carry out any other duties assigned by management.

Skills

Electrical industry experience

Attention to detail

Communication skills

Professional phone manner

Fast-paced work environment

Job description

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For over 50 years, Dixon Electric has been servicing the electrical industry with a combination of integrity, stability and trust. We take pride in our ability to provide customized solutions to exact specifications for each one of our clients, as a full line electrical distributor. Through the collaboration between Dixon Electric, our manufacturers, suppliers and our clientele, we have been able to create a synergistic environment that benefits all.

At Dixon, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces.

Major Responsibilities:

Provide support to contractor customers at the counter, by phone or email to satisfy product/material needs

Responsible for handling customer service requests which include order picking, order entry, pricing, order maintenance etc.

Assist and support sales team with customer orders and requests

Handle product-related problems, such as defective products and returns

Maintain stock/product levels in the counter and warehouse areas

• Responsible for carrying out any other duties assigned by management

Skills and Qualifications:

• 2-4 years experience working in the electrical industry or equivalent knowledge
• High level of accuracy and attention to detail

Excellent verbal and written communication skills and professional phone manner

• Able to work in a fast-paced environment

Ability to lift up to 50lbs

Minimum one year of Warehouse experience

Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos.

Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market.

This commitment is tangible in our detailed Global CSR report, to learn more please visithttps://www.sonepar.com/en/commitments/sustainability.

Sonepar has been recognized as a Diversity Leader by the Financial Times’ 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022. We are proud to be an equal opportunity employer, welcoming submissions from all candidates. We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it’s essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply.

For more information about our Inclusion and Diversity initiatives, please visithttps://www.sonepar.com/en/commitments/diversity-and-inclusion.

Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.