Counter Sales Representative-Calgary

RS Breakers and Controls; Calgary; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Counter Sales Representative to join their team in Calgary. In this dynamic role, you will engage with customers, providing exceptional service and product recommendations while managing inventory and processing orders. Your strong communication skills and technical expertise will be vital in building lasting customer relationships. This position offers the opportunity to work in a fast-paced environment, where your contributions will directly impact customer satisfaction and business success. If you're passionate about sales and eager to make a difference, this role is perfect for you.

Qualifications

• 2+ years experience in a customer-facing role in sales or counter service.
• General computer literacy and experience with CRM software preferred.

Responsibilities

• Assist customers at the counter and manage inventory effectively.
• Process orders using ERP and ensure timely delivery of products.

Skills

Customer Service

Communication Skills

Technical Expertise

Inventory Management

Sales Support

Networking

Education

High School Diploma

Tools

ERP System (Business Central)

CRM Software

Job description

Job Title: Counter Sales Representative

Job Location: Calgary, AB.

Full Time/Part Time: Full time, On-site

Working Hours: Monday to Friday, 8:00 AM - 5:00 PM

Are you an enthusiastic, dedicated and hands-on Counter Sales Representative with a genuine interest in helping customers and building strong relationships? We are seeking someone with a customer-first attitude, strong communication skills, and the ability to work in a fast-paced environment. You will be responsible for assisting customers at the counter, managing inventory and processing orders.

About Us

At RS Breakers & Controls, we pride ourselves on exceptional customer service and customized solutions. With a 9,000-square-ft satellite branch in Calgary along with other offices in Mississauga and Saskatoon; we are home to over 100,000 products, from MCC buckets to circuit breakers, serving residential, commercial, and industrial needs catering to local day to day walk in traffic. Learn more about us at www.rsbreakers.com.

What You’ll Do

1. Customer Assistance & Sales Support: Assist customers by answering phones, providing product recommendations to help them find the products they need. Maintain strong customer relationships.
2. Order Processing & ERP Management: Use the ERP system (Business Central), coordinate with other branches to look up stock, source products from vendors, and ensure accurate and timely order entry. Process orders in ERP and capture customer information into CRM.
3. Technical Coordination & Testing: Coordinate orders with technicians for testing and ensure that products are ready for customer delivery.
4. Packaging & Shipping: Package small boxes for shipment, ensuring that items are properly packed and labeled.
5. Inventory Management: Organize and maintain shelves, stock inventory as it arrives, and ensure that items are properly stored and accessible.
6. Ongoing Product Training & Research: Ability to memorize product details and learn ongoing products including part numbers. Initiative to research product specifications using OEM catalogs to provide accurate and detailed information to customers.
7. Networking & Industry Engagement: Represent the Company at trade shows, golf tournaments, and social industry gatherings to build relationships and promote the business.
8. Coordination: Work alongside team members on issues related to orders, transfers, and purchases.
9. General Warehouse Duties: Support warehouse activities, including unloading deliveries, moving products, keeping the workspace clean and organized, and assisting with any other tasks needed to ensure smooth operations.

What You’ll Bring

1. Requires a High School Diploma or equivalent. Minimum of 2 years experience in a customer-facing role in sales or counter service; preferably in the electrical industry.
2. Excellent communication skills with the ability to accurately take orders, discuss product details, and assist customers with technical expertise.
3. Electrical product knowledge or industrial knowledge is an asset. Understanding pricing strategies and customer relations is essential.
4. General computer literacy is a must. Experience using CRM software is preferred.
5. Experience in marketing electrical products and cold calling to drive new business.
6. Team player with ability to juggle multiple tasks efficiently and stay organized.
7. Comfort and skill in meeting and engaging with new people face-to-face, particularly at industry events.
8. Willingness to travel for trade shows and company events.
9. Valid Driver’s License and access to a vehicle is an asset.

Working Conditions:

1. The position may be required to work with chemicals and other hazardous materials such as isopropyl alcohol or other electronic cleaners, contact cleaners, insulating varnish, degreasers and other industrial grade adhesives and cleaning supplies.
2. Employee may be required to work weekends or after-hours per business needs.

Physical Requirements:

1. Bending, lifting, and carrying.
2. Extended periods of standing.
3. Ability to work effectively in a fast-paced environment.

RS Breakers & Controls is an equal-opportunity employer dedicated to fostering an inclusive workplace. Accommodations are available upon request for candidates participating in the selection process.