Counter Sales Associate (Pick-Up Counter)

WolseleyCanada; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Pick-Up Counter Sales Associate to provide exceptional customer service and support. In this role, you'll greet customers, verify orders, and ensure a smooth pick-up process for pre-ordered products. This opportunity allows you to grow your career in a supportive environment with a focus on training and development. Enjoy regular business hours, comprehensive benefits, and a collaborative team atmosphere. If you thrive in customer service and have a passion for helping others, this position is perfect for you.

Benefits

Comprehensive Benefits

Career Development Opportunities

Life Insurance

Paid Vacation

Employee Discounts

Education Reimbursement

Safety Shoe Reimbursement

Bonus Programs

Qualifications

• Previous experience in sales or customer service is essential.
• Exceptional communication skills are a must for this role.

Responsibilities

• Assist customers with their pre-ordered products efficiently.
• Verify order accuracy and maintain the pick-up counter area.

Skills

Customer Service

Sales Experience

Order Fulfillment

Communication Skills

Local Market Knowledge (HVAC/Plumbing)

Education

High School Diploma

Retail Experience

Tools

Microsoft Office

AS400

Job description

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros!

Our Pick-Up Counter Sales Associate ensures our customers receive prompt and efficient service when collecting their pre-ordered products. They deliver exceptional customer service and act as the primary point of contact for walk-in customers picking up their orders. This is a tremendous opportunity for someone looking to grow their career in customer service and sales.

What’s in it for you?

• Regular business hours Monday to Friday
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment
• Career development and training opportunities
• Life insurance, disability, and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation, sick time, and a day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• Greet and assist customers picking up their pre-ordered products in a professional and friendly manner
• Verify orders for accuracy, ensuring all items are available as scheduled
• Provide prompt product knowledge and information as needed
• Respond to customer inquiries in person, by phone, or email
• Pick and stage customer orders for a smooth pick-up process
• Maintain an organized and efficient pick-up counter area
• Assist in processing returns and exchanges when necessary
• Work collaboratively with warehouse staff to ensure order accuracy and efficiency
• Offer additional assistance in the warehouse if required

What you will bring:

• Previous experience in sales, customer service, or order fulfillment within a wholesale or distribution setting
• Retail experience is an asset
• Warehouse and forklift experience is an asset
• Local market knowledge of HVAC and plumbing products is a plus
• General computer skills including Microsoft Office required; experience with AS400 is an asset
• Must have exceptional customer service and professional communication skills

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.