Counter Sales Associate

Eccosupply; Victoria; On-site; CAD 36,000 - 48,000; Full time

Job summary

ECCO Supply is seeking a Counter Sales Associate at our Victoria branch to deliver exceptional customer service, process orders, and support warehouse operations. You will help customers in person, by phone, and by email while ensuring accurate inventory handling and order fulfillment.

Responsibilities include packing, shipping, receiving, and maintaining inventory accuracy. The role also involves promoting products, assisting sales teams, and upholding safety and organizational standards in a

Qualifications

• Previous customer service, counter sales, warehouse, or order desk experience preferred.
• Forklift experience or willingness to become certified.
• Comfortable lifting up to 50 lbs and performing physical warehouse duties.
• Strong communication, organization, and computer skills.
• Ability to work independently and as part of a team.
• Positive attitude with a commitment to customer service and safety.
• Experience in HVAC, construction, industrial distribution, or related industries is an asset.

Responsibilities

• Deliver exceptional customer service by assisting customers in person, by phone, and email, providing product information, quotes, order entry, and resolving inquiries professionally.
• Accurately process customer orders from order entry through fulfillment, ensuring invoices, quotes, shipping paperwork, and customer records are completed correctly.
• Pick, pack, ship, receive, and organize inventory to ensure customer orders are handled accurately and on time.
• Load, unload, move, and store materials safely using appropriate material handling equipment, including forklifts, while maintaining compliance with company safety policies and procedures.
• Maintain inventory accuracy through proper stock replenishment, cycle counts, annual inventory counts, and ensuring products are stored in the correct locations.
• Support branch sales growth by identifying customer needs, recommending products, promoting special offers, and collaborating with inside and outside sales teams.
• Keep the warehouse, yard, counter area, and customer-facing spaces clean, organized, safe, and professional at all times.
• Work collaboratively with branch team members to support day-to-day operations and contribute to the overall success of the branch and customer experience.

Skills

Customer service

Counter sales

Warehouse

Order desk

Forklift experience

Communication

Organization

Computer skills

HVAC industry

Tools

Forklift

Job description

ABOUT THE POSITION:

ECCO Supply™, a division of The ECCO Group™, has been a trusted provider of high-quality HVAC prefabricated sheet metal products since 1960. Our culture emphasizes leadership development, continuous improvement, and a people-oriented environment dedicated to attracting and retaining talented professionals.

The Counter Sales Associate is a hands-on role, responsible for serving customers, processing orders, and supporting warehouse operations. As a key member of our Victoria branch, you will provide exceptional customer service while ensuring inventory is received, organized, and shipped accurately. This position offers a unique opportunity to develop both sales and operational skills in a fast-paced, team-oriented environment.

KEY RESPONSIBILITIES

• Deliver exceptional customer service by assisting customers in person, by phone, and email, providing product information, quotes, order entry, and resolving inquiries professionally.
• Accurately process customer orders from order entry through fulfillment, ensuring invoices, quotes, shipping paperwork, and customer records are completed correctly.
• Pick, pack, ship, receive, and organize inventory to ensure customer orders are handled accurately and on time.
• Load, unload, move, and store materials safely using appropriate material handling equipment, including forklifts, while maintaining compliance with company safety policies and procedures.
• Maintain inventory accuracy through proper stock replenishment, cycle counts, annual inventory counts, and ensuring products are stored in the correct locations.
• Support branch sales growth by identifying customer needs, recommending products, promoting special offers, and collaborating with inside and outside sales teams.
• Keep the warehouse, yard, counter area, and customer-facing spaces clean, organized, safe, and professional at all times.
• Work collaboratively with branch team members to support day-to-day operations and contribute to the overall success of the branch and customer experience.

QUALIFICATIONS

• Previous customer service, counter sales, warehouse, or order desk experience preferred.
• Forklift experience or willingness to become certified.
• Comfortable lifting up to 50 lbs and performing physical warehouse duties.
• Strong communication, organization, and computer skills.
• Ability to work independently and as part of a team.
• Positive attitude with a commitment to customer service and safety.
• Experience in HVAC, construction, industrial distribution, or related industries is an asset.

Why Join ECCO

For more than 60 years, ECCO has been committed to excellence in manufacturing, distribution, and customer service. We invest in our people through training, development, and long-term career pathways. Our organization promotes teamwork, professionalism, and integrity, creating an environment where employees can succeed and take pride in their work. ECCO offers competitive compensation, strong leadership, and the opportunity to be part of a respected industry organization.

Learn more about ECCO at Welcome to the Ecco Group

We offer comprehensive and competitive benefits package designed to support our employees’ well-being, growth, and long-term success

Beware of Recruitment Scams

Fraudulent individuals may attempt to impersonate ECCO or post unauthorized job ads. ECCO does not conduct interviews through unsecured platforms, does not ask for financial information, and does not require any form of payment from applicants. To ensure you are engaging with our legitimate hiring team, apply only through ECCO’s official channels.

ECCO is committed to building a diverse workforce and an inclusive culture. We welcome applicants from all backgrounds and ensure equal opportunity in all aspects of employment. Discrimination or harassment of any kind is not tolerated, and all employment decisions are made based on merit, qualifications, and organizational needs.

Privacy Disclaimer

Personal information collected during the hiring process is used only for recruitment purposes and is kept confidential. ECCO does not share applicant information with third parties except where required by law.

** All offers of employment are contingent upon the successful completion of a background check **