Counter Sales Associate

Eccosupply; Saskatoon; On-site; CAD 42,000 - 54,000; Full time

Job summary

ECCO Supply Saskatoon is seeking a versatile Counter Sales professional to greet in-branch customers and handle sales inquiries and orders with a friendly, professional demeanor.

You will support customers over the counter, by phone and email, process quotes, enter invoices, and help grow sales through cross-selling while maintaining accurate records and a high standard of customer service.

Qualifications

• Post-secondary education is an asset.
• Previous order desk and/or sales experience is an asset.
• Previous experience in HVAC, manufacturing or related industry is an asset.
• Desire to be a long-term employee and contribute to the company's overall success.
• Strong computer skills with the ability to multi-task data-entry and order processing efficiently.
• Ability to adapt/response to different types of personalities.
• Excellent communication skills; high energy, enthusiastic with proven people skills and ability to work as part of a team and independently.
• Must be willing to attend educational courses to supplement their existing professional experience for a period of time deemed suitable by management.

Responsibilities

• Assist customers at sales counter, by phone, and via email while providing high level of customer service and problem solving; as well as submitting orders and providing quotes.
• Contact customers when back orders are available while making sure to update time and date of call on invoice.
• Educate customers on features and benefits of products in order to improve related sales and customer satisfaction.
• Increase sales and average order size by means of cross-selling, upselling, add-on sales and offering promotional sale items.
• Input all invoices into the system with detailed descriptions and quantities properly specified.
• Keep proper track of invoices and do daily check-ups to avoid any shipping errors.
• Maintain an up-to-date sales data base with pricing, specifications, etc.
• Handle inquiries from other sales-branches professionally, courteously, and as efficiently as possible.
• Forward sales lead to Outside Sales Representatives for follow-up.
• Provide support to Outside Sales Team on customer service tasks when they are out of office.
• Assist with quotes/pricing of jobs when required by the Branch Manager/ Wholesale Manager.
• Participate in yearly inventory count.
• Maintain counter sales area and racking in a clean and organized fashion.
• Attend various meetings and organizations that will assist in your personal growth and enhance the image of ECCO Supply.
• Participate in a vendor/industry training a year (lunch and learns, vendor training classes, online training, etc.).
• Other duties as deemed necessary by Management.

Skills

Customer service

Communication

Multi-tasking

Data entry

Team player

Adaptability

Problem solving

Professionalism

Education

Post-secondary education

Tools

Order processing software

Microsoft Office

Job description

ECCO Supply™, a division of The ECCO Group™, has been a trusted provider of high-quality HVAC prefabricated sheet metal products since 1960. Our culture emphasizes leadership development, continuous improvement, and a people-oriented environment dedicated to attracting and retaining talented professionals.

POSITION SUMMARY

Our supply branch in Saskatoon is looking for a versatile and enthusiastic individual to support our team. The Counter Sales will be the face representing ECCO Supply to our in-branch customers and will process all sales inquiries and orders in a friendly and professional manner.

KEY RESPONSIBILITIES

• Assist customers at sales counter, by phone, and via email while providing high level of customer service and problem solving; as well as submitting orders and providing quotes
• Contact customers when back orders are available while making sure to update time and date of call on invoice
• Educate customers on features and benefits of products in order to improve related sales and customer satisfaction
• Increase sales and average order size by means of cross-selling, upselling, add-on sales and offering promotional sale items
• Input all invoices into the system with detailed descriptions and quantities properly specified
• Keep proper track of invoices and do daily check-ups to avoid any shipping errors
• Maintain an up-to-date sales data base with pricing, specifications, etc.
• Handle inquiries from other sales-branches professionally, courteously, and as efficiently as possible
• Forward sales lead to Outside Sales Representatives for follow-up
• Provide support to Outside Sales Team on customer service tasks when they are out of office
• Assist with quotes/pricing of jobs when required by the Branch Manager/ Wholesale Manager
• Participate in yearly inventory count
• Maintain counter sales area and racking in a clean and organized fashion
• Attend various meetings and organizations that will assist in your personal growth and enhance the image of ECCO Supply
• Participate in a vendor/industry training a year (lunch and learns, vendor training classes, online training, etc.)
• Other duties as deemed necessary by Management

QUALIFICATIONS

• Post – Secondary Education – an asset
• Previous Order Desk and/or Sales experience – an asset
• Previous experience in HVAC, manufacturing or related industry – an asset
• Desire to be a long-term employee and contribute to the company's overall success
• Strong computer skills, with the ability to multi-task data-entry and order processing efficiently
• Ability to adapt/response to different types of personalities
• Excellent communication skills; high energy, enthusiastic with proven people skills and ability to work as part of a team and independently
• Must be willing to attend educational courses to supplement their existing professional experience for a period of time deemed suitable by management

Why Join ECCO

For more than 60 years, ECCO has been committed to excellence in manufacturing, distribution, and customer service. We invest in our people through training, development, and long-term career pathways. Our organization promotes teamwork, professionalism, and integrity, creating an environment where employees can succeed and take pride in their work. ECCO offers competitive compensation, strong leadership, and the opportunity to be part of a respected industry organization.

Learn more about ECCO at Welcome to the Ecco Group

We offer comprehensive and competitive benefits package designed to support our employees' well‑being, growth, and long-term success

Due to the volume of applications received, only candidates whose qualifications closely match the requirements of this role will be contacted

ECCO is committed to building a diverse workforce and an inclusive culture. We welcome applicants from all backgrounds and ensure equal opportunity in all aspects of employment. Discrimination or harassment of any kind is not tolerated, and all employment decisions are made based on merit, qualifications, and organizational needs.

Privacy Disclaimer

Personal information collected during the hiring process is used only for recruitment purposes and is kept confidential. ECCO does not share applicant information with third parties except where required by law.

** All offers of employment are contingent upon the successful completion of a background check **