Counter Sales Associate

Bartle & Gibson; Medicine Hat; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the plumbing and electrical industry is seeking a customer-oriented individual to join their Customer Service team. This role involves counter sales, handling product returns, and providing exceptional customer service in a dynamic environment. Candidates with post-secondary education in plumbing, electrical, or heating will be preferred. Join us for a rewarding career with competitive benefits and opportunities for advancement.

Benefits

Company paid benefits

Employee and Family Assistance Program (EFAP)

Profit sharing

RRSP match

GIVEBACK Program

Personal Milestone Recognition Program

Safety shoe reimbursement

Employee discounts on plumbing, electrical and heating products

Qualifications

• Experience in customer service and ability to develop long-term relationships.
• Knowledge of plumbing, electrical, or heating products is an asset.

Responsibilities

• Offering exceptional customer service at the counter and over the phone.
• Processing orders and sourcing materials for customers.
• Maintaining positive customer relationships and handling returns.

Skills

Organizational skills

Time management

Multitasking

Customer relationship management

Self-motivation

Education

Post-Secondary courses in Plumbing, Electrical or Heating

Job description

Do you enjoy building a rapport with customers and better understanding their needs?

Are you sales oriented?

If you’ve answered yes to these questions, then come join our team at Bartle & Gibson!

We are currently in search of a career orientated person to join our Customer Service team on both the plumbing and electrical side. The position operates in a fast paced, dynamic, rewarding environment and will assume responsibility for all counter sales and product returns while providing expertise as a member of the customer service team.

This position also requires the working of one Saturday shift per month from - .

WHY WORK FOR US

• Company paid benefits
• Employee and Family Assistance Program (EFAP)
• Profit sharing
• RRSP match
• GIVEBACK Program
• Personal Milestone Recognition Program
• Safety shoe reimbursement
• Perkopolis Partnership
• Employee Referral Bonus Program
• Employee discounts on plumbing, electrical and heating products

OUR MISSION

Supplying the right solutions at the right time with our expert customer care throughout Western Canada.

OUR VISION

Be the preferred wholesaler by providing superior customer experiences.

DUTIES AND RESPONSIBILITIES

• Offering exceptional customer service at our counter and over the phone
• Responding to inquiries and processing incoming calls and orders
• Processing orders in the system
• Sourcing materials for customers when currently not in stock
• Consistent training and understanding of current products
• Developing and maintaining positive customer relationships
• Handling returns as required
• Keeping counter and sales area clean
• Merchandising and showcasing product
• Other duties as required

SKILLS AND COMPETENCIES

• Ability to develop long-term relationships and generate referrals from your customers
• Impeccable organizational skills with high attention to detail
• Time management & multitasking skills to serve several customers at the same time
• Self-motivated; able to function effectively both independently and as a member of a team
• Proven ability to learn quickly and work effectively in a fast-paced work environment

EXPERIENCE AND EDUCATION

• Post-Secondary courses in Plumbing, Electrical or Heating are considered an asset
• Knowledge of the Plumbing, Electrical and Heating industry or a background in plumbing products would be considered an asset

Final candidates will be required to undergo an assessment and security screening, including a criminal record check. Employment is subject to screening completion that is satisfactory to Bartle & Gibson.

Bartle & Gibson is an equal opportunity employer offering competitive wages and opportunity for advancement from within the organization.