Cashier Overnight - Constant Grind

Hard Rock Hotel Cancun; Ottawa; On-site; CAD 21,968 - 31,289; Part time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking attentiveness and guest‑focused staff in a part‑time, permanent role in Ottawa, Ontario. The position offers CAD $19.33 per hour and responsibilities spanning reservation handling, seating guests, presenting menus, and ensuring a welcoming dining experience.

Responsibilities include maintaining guest relations, coordinating with management and staff, and upholding safety and sanitation standards while providing a memorable brand experience for every

Qualifications

• Must be at least 19 years old.
• Stand, bend, reach or move for up to 8+ hours.
• Turn or twist body parts in a circular motion.
• Maintain a well-groomed appearance and follow uniform guidelines.
• Adhere to general safety and sanitation standards.
• Remain calm in a hectic, fast-paced atmosphere.
• Demonstrate a high level of organization, attention to detail and a sense of urgency.
• Display a positive and outwardly friendly attitude toward guests and co-workers.
• Tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

Responsibilities

• Manage reservation system to retain guest preferences, pre-assigning seating when necessary.
• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
• Escort guests to tables and assist in seating at tables, present menus and extend pleasantries.
• Offer a cordial farewell to every guest, thanking them for dining and inviting them back.
• Communicate constantly with management and service staff to ensure efficient operations.
• Maintain positive relations with guests at all times.
• Maintain complete knowledge of scheduled daily activities, in-house groups, daily house count, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.
• Answer restaurant telephone courteously and efficiently.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal disturbance to other guests.
• Maintain cleanliness of work areas throughout the shift.
• Notify management of maintenance repair issues.
• Perform all other job‑related duties as requested.
• Live the Brand Experience.

Skills

Guest service

Communication

Organization

Calm under pressure

Job description

Job Summary

Hard Rock Ottawa Hotel & Casino – Ottawa, Ontario – Part Time – Permanent – Compensation: CAD $19.33 per hour.

Responsibilities

• Manage reservation system to retain guest preferences, pre-assigning seating when necessary.
• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
• Escort guests to tables and assist in seating at tables, present menus and extend pleasantries.
• Offer a cordial farewell to every guest, thanking them for dining and inviting them back.
• Communicate constantly with management and service staff to ensure efficient operations.
• Maintain positive relations with guests at all times.
• Maintain complete knowledge of scheduled daily activities, in‑house groups, daily house count, table/seat/station numbers, proper table set‑ups, room capacity, hours of operation, price range and dress code.
• Answer restaurant telephone courteously and efficiently.
• Speak to guests and co‑workers using clear, appropriate and professional language.
• Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal disturbance to other guests.
• Maintain cleanliness of work areas throughout the shift.
• Notify management of maintenance repair issues.
• Perform all other job‑related duties as requested.
• Live the Brand Experience.

Qualifications

• Must be at least 19 years old.
• Ability to bend, reach, stand or move for up to 8+ hours.
• Ability to turn or twist body parts in a circular motion.
• Maintain a well‑groomed appearance and follow uniform guidelines.
• Adhere to general safety and sanitation standards and practice recycling when possible.
• Remain calm in a hectic, fast‑paced atmosphere.
• Demonstrate a high level of organization, attention to detail and a sense of urgency.
• Display a positive and outwardly friendly attitude toward guests and co‑workers.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

Physical Demands

• Stand and sit for extended periods of time.
• Walk distances.
• Frequently lift, push, pull and/or move up to 50 pounds.

Working Conditions

• Perform duties in a highly regulated and controlled environment, with occasional exposure to the Casino Floor.
• Exposure to casino‑related environmental factors, including excessive noise.

Equal Opportunity Employer

Closing Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.