Counsellor Hummingbird Program Casual

Winnipeg Regional Health Authority; Winnipeg; On-site; CAD 61,000 - 75,000; Full time

Job summary

Klinic Community Health seeks a dedicated Hummingbird crisis counsellor to provide crisis lines support and in-person advocacy for survivors of sexual and intimate partner violence. You will work within an interdisciplinary model across Winnipeg facilities, including hospital settings, with volunteer advocates under supervision.

The role emphasizes empowerment-based, trauma-informed care, risk assessment, documentation, and collaboration with a multidisciplinary team to ensure quality service

Qualifications

• Understanding of empowerment based, trauma-informed principles.
• Current member of the SACP program preferred; former members encouraged to apply.
• Knowledge of therapeutic/counselling processes, crisis intervention, suicide prevention, domestic abuse, mental health and addiction.

Responsibilities

• Provides counselling, support, information, referral and links to appropriate community services.
• Mentors new volunteer advocates in the SACP program.
• Provides out of building support and advocacy.
• Assesses caller needs and risk.
• Charts appropriately according to Klinic procedures.
• Participates in training and in-services to maintain quality of service.
• Attends staff meetings as required.
• Participates in program planning, evaluation and quality monitoring including daily statistics.
• Engages in formal self-evaluations and identifies strengths/limitations.
• Seeks supervision/consultation as needed.
• Adheres to agency policies and promotes best practice.
• Performs other duties within the job description.

Skills

Trauma-informed care

SACP member

Counselling process

Crisis intervention

Suicide prevention

Domestic abuse

Mental health

Addiction

Risk assessment

Volunteer supervision

Documentation

Interpersonal skills

Diversity awareness

Self-reflection

Team collaboration

Education

ASIST training

Crisis Worker Certification (within 1 year)

Job description

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Annual Base Hours: 2080

Klinic Community Heath is a pro-choice community health centre that provides primary care, education and counselling services to our local community and throughout Manitoba. Driven by our vision of creating healthy and engaged communities, we promote health and quality of life for people of every age, background, ethnicity, gender identity and socio-economic circumstances. Rooted in social justice values, we believe that everyone deserves quality care, support and respect.

POSITION SUMMARY

As part of the Hummingbird team, this position provides crisis counselling and support to callers on Klinic’s various crisis lines services, especially the sexual assault crisis line. Staff working in Hummingbird also provide in-person support to individuals who have experienced sexual and intimate partner violence within an interdisciplinary model at Klinic Community Health. Hummingbird crisis counsellors also provide support at various medical facilities within the City of Winnipeg, most commonly the Health Sciences Centre as well as with the Winnipeg Police Service during statements. The successful applicant will also be actively involved in supporting new Hummingbird volunteer advocates as they become confident in their in-person advocacy work. Services are delivered through an empowerment based, trauma-informed lens, and within the broader context of the social determinants of health.

QUALIFICATIONS:

• Understanding of empowerment based, trauma- informed principles
• Current member of the SACP program preferred former members of SACP are encouraged to apply
• A thorough knowledge and understanding of the following: therapeutic/counselling process, crisis intervention and suicide prevention, domestic abuse, mental health and addiction
• Ability to assess risk in the following areas: Posttraumatic stress, victims of violence, suicide bereavement, domestic abuse, addiction, mental health, child welfare, human trafficking and sexual assault.
• Demonstrated ability to support new learners develop skill and competency
• Ability to be self-reflective in the counselling process
• Ability to contribute to a positive team culture
• Excellent interpersonal and communication skills [verbal and written]
• Awareness of and sensitivity to issues of diversity
• Demonstrated ability to affectively supervise and support volunteers
• Ability to complete accurate and concise documentation
• Ability to learn and adapt to new computer programs

RESPONSIBILITIES

• Provides counselling, support, information, referral and links to appropriate community services
• Mentors new volunteer advocates in the SACP program
• Provides out of building support and advocacy
• Assesses caller needs and risk
• Charts appropriately according to Klinic Procedures
• Participates in training courses and in-services offered elsewhere and by Klinic in order to maintain and improve quality of service
• Attends staff meetings as required
• Participates in program planning, evaluation and quality monitoring including completing daily statistics
• Participates in formal self-evaluations by identifying strengths and limitations
• Seeks appropriate supervision/consultation of own actions
• Adheres to all agency policies, protocols and promotes best practice
• Performs other duties and functions related to their job description not exceeding above stated capacities

REQUIREMENTS

• Satisfactory Criminal Record, Child Abuse and Adult Abuse Registry checks
• Completion of ASIST training
• Completion of Crisis Worker Certification Exam within one year of hire
• Ability to work days, evenings and weekends

SALARY RANGE $44.294 to $54.487 per hour

Klinic is committed to working towards having a more equitable and diverse workforce at all levels of our organization. We welcome and encourage persons who reflect the diversity of the communities we serve to apply, including Indigenous, Black, Persons of Colour, 2SLGBTQ+ and /or persons with disabilities.

Accommodations are available upon request during the assessment and selection process. Applicants are asked to please self-declare in their cover letter.

Thank you for your interest. Only candidates selected for an interview will be contacted.