Clinical Supervisor for 988 Service Delivery

Shared Health-Soins Communs; Winnipeg; On-site; CAD 144,802,000 - 181,996,000; Full time

Job summary

Klinic Community Health seeks a 988 Clinical Supervisor to mentor the volunteer team, provide real-time clinical guidance, and ensure high-quality service delivery within the 988 framework. The role emphasizes empowerment-based, trauma-informed practice, and collaboration with program leadership.

The supervisor will coordinate scheduling, supervise volunteers, review calls, and support ongoing training, while adhering to crisis response standards and health equity commitments.

Qualifications

• Graduate degree in a human service-related discipline preferred; other relevant education/experience may be considered.
• Minimum 5 years of supervised clinical counselling experience.
• Minimum 3 years of clinical supervisory experience.
• Training in clinical supervision or commitment to obtain within one year of employment.
• Understanding of empowerment-based, trauma-informed counselling principles.
• Knowledge of risk assessment, crisis intervention, suicide prevention, and related areas.

Responsibilities

• Provide clinical consultation and decision-making support to 988 volunteers.
• Debrief with volunteers in the moment and manage scheduling when needed.
• Facilitate peer/clinical supervision and review call recordings.
• Monitor quality and update clinical reports and stats.
• Support training and development of volunteers and respond to sensitive clinical issues.

Skills

Clinical supervision

Volunteer supervision

Crisis intervention

Suicide risk assessment

Trauma-informed practice

Team collaboration

Communication skills

Interpersonal skills

Adaptability

Training delivery

Education

Graduate degree in a human service-related discipline

Job description

Requisition ID: 412853
Posting End Date: October 21, 2026
City: Winnipeg
Site: Klinic Community Health
Work Location: Klinic Community Health
Department / Unit: Crisis Program 988 Project
Posting Category: Clinical
Union: MAHCP
Anticipated Start - Date of Hire
Term Ending- November 17, 2027 (subject to two weeks' notice)
FTE: 1.0
Anticipated Shift: Days; Evenings; Weekends
Annual Base Hours: 2080
1.0 EFT (40 hours a week)
Start Date - Date of Hire
Term End Date - November 17, 2027 (subject to two weeks' notice)
Hours of Work: Days/Evenings/Weekends

Klinic Community Heath is a pro-choice community health centre that provides primary care, education and counselling services to our local community and throughout Manitoba. Driven by our vision of creating healthy and engaged communities, we promote health and quality of life for people of every age, background, ethnicity, gender identity and socio-economic circumstances. Rooted in social justice values, we believe that everyone deserves quality care, support and respect.

Position Summary

As a member of Klinic’s Crisis and Counselling Program, the Klinic 988 Clinical Supervisor will provide support, direction and supervision of the Klinic 988 volunteer team in real time. This position will support teams, clients and general service provision within the Klinic 988 Service Delivery Model and will provide clinical and operational supervision for the program. They will act as the point person and will assume the support role for the daily function and training of the Klinic 988 Service Delivery Model including phone systems and volunteer complement. Services are delivered through an empowerment based, trauma-informed lens, and within the broader context of the social determinants of health.

Qualifications

• Graduate degree in a human service-related discipline such as social work, psychology, sociology, nursing, or education is preferred. Other relevant undergraduate education and experience may be considered
• 5 years supervised clinical counselling experience
• 3 years clinical supervisory experience
• An underfill may be considered if there are no applicants that meet the posted qualifications
• Training in clinical supervision or a commitment to obtain within one year of employment
• Understanding of the role of professional self-reflection in the counselling process
• Comprehensive knowledge and clinical experience with the therapy models and interventions that best support crisis, short term and longer-term counselling
• Understanding of empowerment based, trauma-informed principles
• Comprehensive knowledge and clinical experience related to the following: risk assessment, crisis intervention, suicide prevention, trauma recovery, gender-based violence, sexual assault, mental health, substance use/addiction, harm reduction, suicide bereavement, and sexual exploitation
• Knowledge and experience working within the current TALK SUICIDE model or national crisis response training preferred.
• Ability to contribute to a positive team culture
• Experience with and commitment to Reconciliation and to dismantling racism and oppression within policies, procedures and practices.
• Awareness of and sensitivity to issues of diversity
• Excellent interpersonal and communication skills (verbal and written)
• Demonstrated ability to effectively supervise and support volunteers
• Ability to learn and adapt to new computer programs

Responsibilities

• Provide clinical consultation and decision making support and guidance to the volunteer call takers for the 988 National Suicide Line.
• Debrief with volunteers in the moment
• Develop, monitor and adjust volunteer scheduling issues as they occur (i.e. sick calls/coverage/shortages)
• Facilitate peer consultation
• Review call recordings of volunteers
• Review reports in ICAROL for quality assurance and clinical supervision purposes
• Update stats as required-Klinic data records
• Supports the management of client complaints and follows up with volunteers as necessary
• Delivers and supports volunteers with 988 training modules and processes
• Maintains the volunteer evaluation process and annual reviews
• Provides feedback and supports volunteer learning goals
• Advises the Management Team of sensitive or at-risk clinical issues
• Works in collaboration with Program Managers and the Director to ensure delivery of high-quality clinical service to clients
• Recommends, provides and facilitates clinical skill development through ongoing education/training activities

Requirements

• Satisfactory Criminal Record, Child Abuse and Adult Abuse Registry checks
• Completion of ASIST training
• Completion of Crisis Worker Certification Exam within one year of hire

SALARY RANGE

$50.535 per hour - $63.515 per hour

Klinic is committed to working towards having a more equitable and diverse work force at all levels of our organization. We welcome and encourage persons who reflect the diversity of the communities we serve to apply, including those who identify as Indigenous, Black, Persons of Colour, 2SLBGTQQIA+, and/or those living with disabilities. Applicants are invited to self-declare in their cover letter.

Accommodations are available upon request during the assessment and selection process.