Mail Clerk

ICBC; North Vancouver; On-site; CAD 36,000 - 40,000; Full time

Job summary

ICBC in North Vancouver is hiring a temporary full-time Mail Clerk to support the head office. The role requires physical capability to lift up to 40 pounds, strong organization, and a 5-day work week, on-site.

You will receive, sort, open and distribute mail, and prepare outgoing mail for collection. You should have a high school diploma and related experience; a valid Class 5 driver's license is preferred and may require travel between sites.

Qualifications

• High school diploma and related mailroom experience.
• Must pass health assessment based on job requirements.
• Valid Class 5 driver's license; occasional inter-site travel.

Responsibilities

• Receive, sort, open and distribute incoming mail.
• Prepare outgoing mail for collection and maintain courier files.
• Lift boxes and walk/stand for long periods; operate mailroom equipment.

Skills

Customer service

Education

High school diploma or equivalent

Tools

Driver's license (Class 5)

Canada Post knowledge

Job description

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Hours of Work: 7.5 hours per day - 5 day week (M-F)

Work Arrangement: Resident

Salary Range: $26.86 - $28.88 Hourly

Location: North Vancouver, British Columbia, Canada

We welcome applications from all qualified job seekers.Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to [e-mail] – we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities . By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

Position Highlights

We have a temporary full-time vacancy for a customer service-oriented Mail Clerk to work out of our North Vancouver Corporate Head Office. You have the physical capability to lift up to 40 pounds and strong organizational skills. You will be responsible for receiving, sorting, opening and distributing incoming mail. In addition, you will receive, categorize and prepare outgoing mail for collection.

This position is currently located at ICBC’s Head Office in North Vancouver; however, it may move to another location in the Metro Vancouver area in the near future.

Key responsibilities for this role include:

• Shipping and receiving all incoming and outgoing courier shipments. Maintaining courier files for tracking purposes.
• Sorting and delivering incoming mail, parcels, and other materials
• Maintaining appropriate records regarding postage, registered mail, certified mail, parcels, and other mail requiring special handling
• Responsible for managing supplies
• Maintaining and ordering equipment and supplies for facility operation
• Troubleshooting problems with malfunctioning mailroom equipment, and placing service calls when necessary
• Canada Post and courier knowledge would be an asset
• The ideal candidate has strong customer service skills and enjoys working in a close-knit team environment, as you will be joining a small but integral department within ICBC.

You will be required to lift boxes, files, office supplies, mail bags and bins, to walk for prolonged periods while delivering material throughout the building, and to push mail carts. For most of the day, you will be on your feet.

Part of your day-to-day responsibilities will include responding to inquiries from customers regarding mail services and procedures, gathering detailed information from customers necessary to carry out daily duties, and most importantly, providing courteous mail service for customers.

There will be exposure to equipment noise when opening and sealing mail and exposure to dirt when handling mail bags and sorting contents.

Position Requirements

• The above requirements would typically be acquired through completion of high school and some related experience. The successful candidate will be required to undergo a health assessment based on the job requirements.
• The successful candidate must hold a valid Class 5 driver’s license and may be required to travel between sites to deliver interoffice mail.

About us:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.
• Resident – you will work at your primary in-office headquarters on all scheduled work days.

Only candidates legally entitled to work in Canada will be considered for this position.