Coordinator YMCA Experience

YMCA OF NORTHERN ALBERTA; Edmonton; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Benefits

Job summary

YMCA of Northern Alberta is hiring a full-time Experience Coordinator in Edmonton. You will ensure welcoming member and guest experiences while processing memberships, services, and registrations. The role emphasizes frontline service, staff support, and smooth administrative operations.

You will supervise part-time and full-time staff, drive program excellence, and resolve inquiries professionally. This position requires flexibility for mornings, evenings, weekends, and holidays and offers

Qualifications

• High School Diploma or equivalent.
• Previous customer service experience is an asset.
• Supervisory experience is an asset.
• Intermediate First Aid & CPR-C.
• Able to obtain a Police Information Check and Vulnerable sector check.
• Works well with team in a customer service capacity.
• Excellent interpersonal and communication skills.
• Ability to use Microsoft Office and other forms of technology effectively.
• Flexible work schedule – including early mornings, evenings, weekends and Stat holidays.

Responsibilities

• Assist the YMCA Experience Supervisor with recruitment, hiring, training and supervision of staff and volunteers.
• Ongoing performance management and recognition of staff, ensuring volunteers act in a supportive role.
• Lead processes and initiatives to promote growth, retention, and excellent YMCA experiences.
• Assess service situations and exercise sound judgement in resolving issues.
• Promote a positive YMCA experience for visitors and process registrations for memberships, events, programs and services.
• Lead tours and welcome prospective members; act as a backup to Associates when needed.
• Monitor and reinforce member/guest behavior per the Code of Conduct.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Education

High School Diploma

Tools

MS Office

Job description

William Lutsky Family YMCA
1975 111 Street
Edmonton, AB T6J7C6, CAN

Description

Be the Spark that ignites the potential in people! At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong.

When people feel connected and supported, communities become stronger, more resilient, and full of life. That’s the impact of people-powered change. Together, we create welcoming spaces where everyone is valued, differences are celebrated, and possibilities are endless. Be the spark. Shine bright. Help others shine too.

About the Role:

The Experience Coordinator ensures that members, guests, and participants have positive and welcoming experiences while visiting our Centre. This position is responsible for processing membership sales, services, and program registrations, which directly contributes to member satisfaction and the overall success of YMCA programs. They lead by example in delivering exceptional customer service, supporting front-line staff, supporting administrative duties and resolving member inquiries efficiently and professionally.

This is a full-time position with benefits, working 40 hours a week.

Responsibilities

Leadership

• Assist the YMCA Experience Supervisor with recruitment, hiring, training and supervision of part-time and full-time staff and volunteers.
• Ongoing performance management and recognition of staff, ensure that the volunteers act in a supportive and facilitative role to the staff.
• Assist with leading processes, systems and initiatives that will promote growth, improve retention, and ensure all YMCA experiences are excellent.
• Assess and identify service situations and exercises sound judgement in recommending and facilitating solutions both within their area and Centre.

Service Delivery

• Promote and facilitate a positive YMCA experience for anyone who visits our Centres, Role model YMCA values in each interaction by delivering service responsibly, honestly and with care. Spend minimum 75% of time in direct service delivery.
• Be available to provide information on YMCA programs and services to meet individual needs, process registrations for memberships, events, programs, and services.
• Process and approve Financial Assistance applications.
• Lead tours and welcome prospective members.
• Act as a backup to Associates when needed.
• Monitors and reinforces member/guest behavior in accordance with the YMCA Member and Participant Code of Conduct.

Health Safety and Child Protection

• Maintains a safe and supportive environment by following and leading YMCA Health Safety Child Protection and Emergency Policies and Procedures.
• Assist with emergency situations as required.

Qualifications

• High School Diploma or equivalent.
• Previous customer service experience is an asset.
• Supervisory experience is an asset.
• Intermediate (Standard) First Aid & CPR-C.
• Able to obtain a Police Information Check and Vulnerable sector check.
• Works well with team in a customer service capacity.
• Excellent interpersonal and communication skills.
• Ability to use Microsoft Office and other forms of technology effectively.
• Flexible work schedule – including early mornings, evenings, weekends and Stat holidays.

Why work for the YMCA?

The YMCA of Northern Alberta is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees and volunteers reach their full potential and are recognized as a great place to work and volunteer. We offer meaningful opportunities to make a difference in the lives of individuals and the health of our communities.

Joining the Y means contributing to over 100 years of providing opportunities for people to shine! Our Y serves tens of thousands of people each year through programs and services like health and fitness, licensed child care, day camps, mental health, employment and immigrant services, education and training, and services for youth, families and seniors.

Our Commitment to Equity, Diversity, and Inclusion:

Inclusion has power, and we take strides to create a diverse, inclusive workplace where everyone can belong. Diverse teams unleash new ideas, and employees thrive in a culture that recognizes and appreciates the unique perspectives and backgrounds of others. Through our differences in how we think and act we can form innovative and effective teams and deliver organizational success.

If we can make the recruitment process more accessible for you, please let us know when we reach out about an opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection,job offers are contingent on the successful completion of a Police Records Check. Prior to your first day and every three years thereafter, a Vulnerable Police Records Check is required.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.