Coordinator, Service Centre

City of Brampton; Brampton; On-site; CAD 88,000 - 100,000; Full time

Job summary

The City of Brampton is seeking a Coordinator for the Service Centre in Transit. This temporary 13-month role involves managing fare media coordination, maintaining excellent customer service standards, and overseeing staff training. Ideal candidates will have a background in business administration and relevant supervisory experience, working onsite to support transit operations.

Qualifications

• 3-5 years experience in a service or transportation field.
• Supervisory experience in a unionized environment preferred.
• Thorough knowledge of Municipal, Regional, Provincial and Federal Governments.

Responsibilities

• Coordinate, monitor and control Transit fare media.
• Provide training to staff and ensure knowledge in policy.
• Prepare reports and perform reconciliations as required.

Skills

Customer Service

People Management

Organizational Skills

Attention to Detail

Education

Post-secondary degree or diploma in Business Administration

Tools

Microsoft Office

Job description

Job Description

JOB TITLE: Coordinator, Service Centre

DEPARTMENT: Transit

POSTING NUMBER: 106792

NUMBER OF POSITIONS: 1

JOB STATUS & DURATION: Temporary 13-months

HOURS OF WORK: 35 hour workweek - On-call availability is required

LOCATION: On-Site - when working onsite, you will report to the location of Transit Terminal - Bramalea.

SALARY GRADE: 5

HIRING SALARY RANGE: $88,458.00 - $99,516.00 per annum

MAXIMUM OF SALARY RANGE: $110,573.00 per annum

JOB TYPE: Management and Administration

POSTING DATE: May 30, 2025

CLOSING DATE: June 13, 2025

AREA OF RESPONSIBILITY:

This role is responsible to coordinate, monitor and control the Transit fare media in the Service Centre locations and reconcile the daily cash revenues, as required. Oversee Transit Revenue Room on a rotational basis. Act as a key source of contact to meet operational needs and corporate service standards. Provide direction and guidance to part-time store staff.

Monitor and control fare media inventories to meet required levels and to meet audit guidelines. Co-ordinate the distribution, disbursement and processing of all fare media, sort, count and wrap coins from daily cash receivables. Ensure high customer service standards and develop good working relationships with internal and external customers to include GO Transit, Mississauga Transit and other affiliated transportation services. Develop staff schedules to maximum productivity and ensure efficient coverage of scheduled service levels.

OPERATION SUPPORT

• Provide day-to-day coordination, guidance and support for Transit fare media and associated, processes, policies, practices and project initiatives to meet operational needs and corporate service standards.
• Distribute process fare media for all stores and locations.
• Maintain inventory control on all fare media for auditing purposes.
• Provide training to staff and ensure they possess knowledge in policy and practice guidelines.

CUSTOMER SERVICE

• Act as a key source of contact and provide guidance, advice and support to ensure coordination meets operational needs and corporate service standards. Escalate complex issues to appropriate level for resolution.
• Build and maintain a relationship with cross-functional departments, team and management to support coordination and ensure a thorough understanding of operational needs.

COMMUNICATION AND REPORTING

• Prepare reports; perform reconciliations and general ad hoc information as required accurately by established timelines.
• Create and maintain documentation and ensure necessary sign-offs and approvals meet policies and confidentiality.

CORPORATE CONTRIBUTION

• Conduct research using internal and external resources to gain insight of market trends, current programs, processes and practices to support management and recommend ways to improve business processes, service solutions and best practices.
• Maintain knowledge of collective agreements, City policies and practices, legislation, regulations and Standard Operating Procedures (SOPs).

BUDGET SUPPORT

• Use of effective resource and expense management at all times to meet corporate policies and guidelines.
• Monitor all cash handling procedures which include cash reports, revenue reports, deposits, security service, coin replenishment and employee short tallies.

TEAMWORK AND COOPERATION

• Participate in project coordination and team meetings as required to meet operational needs.
• Work well within diverse groups in support of operational goals and objectives.
• Demonstrate corporate values at all times.
• Participate as a member of cross-functional team.
• Provide support/backup as necessary.

SELECTION CRITERIA:

EDUCATION:

• Post-secondary degree or diploma in Business Administration, Human Resources or equivalent education/experience in related field.

EXPERIENCE:

• 3-5 years experience in a service or transportation field.
• Supervisory experience in a unionized environment is preferred.

OTHER SKILLS AND ASSETS:

• Thorough Knowledge of Municipal, Regional, Provincial and Federal Governments and applicable Legislations is an asset
• Ability to identify business needs, initiate and coordinate project resource requests
• Solid Customer Service and People Management skills; Interface with internal and external customers to meet corporate service standards
• Solid Organizational skills; Detail oriented, well organized able to coordinate activities and tasks meeting conflicting priorities and timelines
• Computer proficiency in Microsoft office/software
• Solid mathematical skills and attention to detail.

**Various tests and/or exams may be administered as part of the selection criteria.

#LI-Onsite

Interview: Ourrecruitmentprocessmaybecompletedwith video conference technology.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available. *Our Hybrid Model is subject to change.

If this opportunity matches your interest and experience, please apply online by clicking the button above (use for iCIMS) OR at: www.brampton.ca/employment (use for external websites/job boards) quoting reference #106792 by June 13, 2025 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

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The City is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you require any accommodations at any point during the application and hiring process, please contact [e-mail] or 905.874.2150 with your accommodation needs, quoting the job opening ID#, job title. Any information received relating to accommodation will be addressed confidentially.