Coordinator, Quality Assurance

Skyservice Business Aviation; Dorval; Hybrid; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Employee assistance program

Retirement savings plan

Paid time off

Employee referral program

Service awards

Job summary

Skyservice Business Aviation seeks an experienced Fuel Quality Assurance and Compliance lead to oversee QA programs, inspections, and regulatory adherence across fuel operations. You will maintain documentation, liaise with authorities, and drive safety and efficiency in fuel handling and related equipment.

The role requires aviation fuel handling expertise, strong SMS knowledge, and the ability to train and coach staff while coordinating with external vendors and internal teams.

Qualifications

• Minimum 5 years of business aviation line service and fuel handling experience.
• Minimum 2 years in training, lead, or supervisory role.
• High school diploma or equivalency is required; Technical college/post-secondary education in aviation, operations, safety, or a related field, preferred.
• Demonstrated experience with fuel handling, quality assurance, and transportation operations.
• Strong understanding of aviation safety standards and Safety Management Systems (SMS).
• Proficiency with Microsoft Office Suite, including SharePoint.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work independently while effectively collaborating with multiple stakeholders.

Responsibilities

• Oversee fuel quality assurance programs and ensure compliance with company standards, regulatory requirements, and industry best practices.
• Conduct and coordinate inspections of fuel trucks, fuel farms (YYZ only), and related equipment in accordance with established schedules and quality standards.
• Complete and maintain all fuel-related documentation, including inspection records, monthly reports, audit documentation, and compliance paperwork.
• Serve as the primary liaison for internal and external fuel-related audits.
• Establish and maintain standards for site-specific quality assurance inspections and technical record retention.
• Maintain oversight of technical data, maintenance records, and logbooks for fuel trucks, tankers, fuel-related equipment, and fuel farms.
• Act as a technical liaison with airport authorities, fuel suppliers, and regulatory agencies.

Skills

Fuel handling

Quality assurance

Safety culture

Communication

Team supervision

Problem solving

Independent work

Education

High school diploma

Technical college/aviation studies (preferred)

Tools

Microsoft Office

SharePoint

Job description

SKYSERVICE BUSINESS AVIATION

Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

Get to know us:https://www.skyservice.com/

YOUR FUTURE AT SKYSERVICE:

Here at Skyservice, we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our clients. We focus on excellence and are committed to support and develop our teams!

SUMMARY OF RESPONSIBILITIES:

Fuel Quality Assurance & Compliance

• Oversee fuel quality assurance programs and ensure compliance with company standards, regulatory requirements, and industry best practices.
• Conduct and coordinate inspections of fuel trucks, fuel farms (YYZ only), and related equipment in accordance with established schedules and quality standards.
• Complete and maintain all fuel-related documentation, including inspection records, monthly reports, audit documentation, and compliance paperwork.
• Serve as the primary liaison for internal and external fuel-related audits. A
• Establish and maintain standards for site-specific quality assurance inspections and technical record retention.
• Maintain oversight of technical data, maintenance records, and logbooks for fuel trucks, tankers, fuel-related equipment, and fuel farms.
• Act as a technical liaison with airport authorities, fuel suppliers, and regulatory agencies.

Fuel & De-Icing Inventory Management

• Maintain responsibility for fuel inventory accuracy, accountability, and reconciliation (24/7/365).
• Monitor fuel inventory levels to ensure uninterrupted operational readiness.
• Manage Type-IV anti-icing fluid inventory, including testing, documentation, compliance tracking, and replenishment.

Equipment Maintenance & Technical Support

• Oversee maintenance, serviceability, and upkeep of fuel trucks, tank farms (YYZ only), and fuel-related equipment.
• Coordinate with external vendors regarding maintenance, repairs, inspections, and certifications of fuel equipment.
• Provide operational and technical expertise related to fuel handling equipment, procedures, and training requirements.
• Recommend improvements to equipment, operational procedures, and safety practices.

Training & Employee Development (Lineservice)

• As required, lead on‑job, hands‑on, and operational training programs.
• Assist in developing and maintaining training materials, procedures, and competency standards.
• Support employee onboarding and qualification processes including the coordination of resources (i.e., RAIC, DZ, AVOP).
• Assist in the coordination of external training, as required.
• Ensure fuel training records are accurate, complete, and current.
• Provide coaching and mentorship to support employee growth and operational excellence.

Safety Management & Operational Support

• Support Safety Management System (SMS) investigations, reports, and corrective actions.
• Assist FBO Manager with accident, incident, and operational investigations.
• Support talent management processes as required; Evaluate team member performance pre/post training, and while investigating SMS incidents.
• Monitor compliance with operational, safety, and environmental standards.
• Promote a strong safety culture throughout the organization.

Line Operations Support

• Perform Line Service Attendant or Crew Chief duties as required.
• Assist with hiring, training, scheduling, and operational support activities.
• Support peak operational periods and special projects as assigned.
• Perform other related duties as required.

QUALIFICATIONS AND SKILLS REQUIRED:

• Minimum 5 years of business aviation line service and fuel handling experience.
• Minimum 2 years of experience in training, lead, or supervisory role.
• High school diploma or equivalency is required; Technical college/post-secondary education in aviation, operations, safety, or a related field, preferred.
• Demonstrated experience with fuel handling, quality assurance, and transportation operations.
• Strong understanding of aviation safety standards and Safety Management Systems (SMS).
• Proficiency with Microsoft Office Suite, including SharePoint.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work independently while effectively collaborating with multiple stakeholders.

Core Competencies

Safety Leadership, Quality Assurance, Regulatory Compliance, Fuel Operations Management, Technical Documentation, Training & Coaching, Inventory Control, Equipment Management, Stakeholder Relations, Continuous Improvement, Problem Solving & Critical Thinking.

Working Conditions

• Operational airport environment.
• Combination of in-office, remote (fuel farm, off-airport) and ramp-based responsibilities.
• Exposure to varying weather conditions and active airside operations.

Licenses & Certifications

• RAIC (Restricted Area Identity Card).
• Transport Canada Security Clearance.
• D (Ontario) or Class 3 (Quebec) driver’s license with airbrake endorsement.
• AVOP.
• Radio Operator Certificate (ROC-A).

Benefits:

Our perks and benefits include but are not limited to:

• Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plans
• Employee assistant program
• Group retirement savings plan with company matching contribution
• Paid time off including sick days and personal days
• Employee Referral Program
• Service Awards

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.