Coordinator, Project Delivery

EPCOR Technologies Inc.; Edmonton; On-site; CAD 47,000 - 67,000; Full time

Job summary

EPCOR Technologies Inc. is seeking a Coordinator, Project Delivery in Edmonton, AB. You will coordinate Energy Services projects, support change management, communications, and process changes for operations, ensuring readiness and adoption.

Reporting to the Manager, Project Delivery, you will track milestones, risks, and dependencies, support UAT, maintain documentation, and collaborate with cross-functional teams and stakeholders to deliver projects on time and within scope.

Qualifications

• 3+ years of experience in a utility company or related role.
• Experience with project management and/or change management concepts.
• Experience working with EPCOR business and IT processes is preferred.
• Understanding of EPCOR business and IT processes is preferred.

Responsibilities

• Coordinating completion of Energy Services projects by supporting the planning, execution, monitoring, and reporting of project activities.
• Supporting completion of projects on time, on budget, and within scope.
• Tracking project milestones, deliverables, action items, risks, issues, and dependencies.
• Monitoring and escalating project risks, barriers, and resource constraints, as required.
• Supporting coordination of User Acceptance Testing (UAT) execution and leading coordination of UAT resources.
• Maintaining accurate project documentation and records.
• Supporting the planning, coordination, and implementation of operational and process changes resulting from Energy Services projects to ensure operational readiness and successful adoption.

Skills

Analytical skills

Organizational skills

Collaborative work

Communication skills

Adaptability

Education

2-year Technical Diploma in CS/MIS or related

Tools

CIS/SAP

Genesys Cloud

Oracle Business Intelligence

Microsoft Excel

Microsoft SharePoint

Microsoft Visio

Microsoft Project

Job description

Weekly Hours of Work 40

Business Unit Energy Services

About us Department Description Energy Services is EPCOR's customer care business unit that supports EPCOR's billing operations, call center, collections, and online customer care portal. Energy Services also provides the regulated rate option (RRO) for electricity consumers within Edmonton and parts of Alberta.

Highlight of the Job

We are hiring a Coordinator , Project Delivery [ f ull-time, p ermanent ] based in Edmonton, AB. We welcome applications from both internal and external candidates. EPCOR employees are encouraged to apply using their ‘ @epcor.com ’ email address to ensure appropriate consideration of internal seniority.

The Coordinator , Project Delivery is accountable for coordinating the completion of Energy Services p rojects , which includes supporting change management, communications and process changes required for operations.

What you’ll be responsible for:

Reporting to the Manager, Project Delivery , this position is responsible for (but not limited to) the following:

• Coordinating completion of Energy Services projects by supporting the planning, execution, monitoring, and reporting of project activities.
• Supporting completion of projects on time, on budget, and within scope.
• Tracking project milestones, deliverables, action items, risks, issues, and dependencies.
• Monitoring and escalating project risks, barriers, and resource constraints, as required.
• Supporting coordination of User Acceptance Testing (UAT) execution and leading coordination of UAT resources.
• Maintaining accurate project documentation and records.
• Supporting the planning, coordination, and implementation of operational and process changes resulting from Energy Services projects to ensure operational readiness and successful adoption by:
  • Coordinating change management activities for impacted operational teams.
  • Supporting development and implementation of new or revised business processes, procedures, and workflows.
  • Documenting project decisions, procedures, and process changes, and ensuring appropriate maintenance and storage of records.
  • Identifying inefficiencies or gaps in existing processes and recommending improvements to enhance operational effectiveness, customer experience, and cost efficiency.
  • Supporting transition and implementation activities to minimize operational disruption and sustain project outcomes.
• Identifying, documenting, and supporting the implementation of process and procedural changes to support effective and efficient project delivery.
• Collaborating with colleagues and cross-functional teams to resolve issues and concerns.
• Collaborating with internal and external stakeholders throughout project execution by:
  • Supporting alignment and creating understanding.
  • Resolving issues and concerns.
  • Facilitating timely completion of project deliverables.
• Supporting the development, coordination, and delivery of project communications for employees, business partners, customers, and other stakeholders, as required.
• Providing regular updates regarding project status, risks, issues, decisions, and outcomes.
• Tracking, monitoring, measuring, and reporting on project performance metrics across Energy Services.
• Acting as a liaison between project teams, operational stakeholders, and leadership to support project success.
• Providing input into the development of the operational plan, including identifying objectives and priorities for the upcoming year.
• Supporting execution of annual objectives and priorities by:
  • Identifying roadblocks and addressing issues, problems, and concerns to support achievement of targets.
  • Responding to shifting priorities as required.
  • Ensuring work is completed safely and efficiently.
  • Supporting adherence to processes, procedures, and standards.
• Providing insights and recommendations to support decision-making.
  • Demonstrating a high-performance, disciplined, safe, accountable, customer-focused, innovative, achievement-oriented, and easy-to-do-business-with approach to work.

What’s required to be successful:

Education

• Completion of a 2-year Technical Diploma in Computer Science, Management Information Systems (MIS), or a related field.

Experience that includes:

• 3+ years of experience within a utility company ( e.g., billing, customer service, regulatory, IT, etc.) or in a related role .
• Applying project management and/or change management concepts to support software enhancements, system improvements, or related initiatives.
• Experience w orking with or supporting EPCOR business and IT processes is preferred .
• Understanding of EPCOR business and IT processes is preferred .

Technical s kills

• Ability to diagnose common system issues and determine and implement appropriate solutions.
• Experience using business and operational systems and tools, including:
• CIS/SAP , Genesys Cloud , Oracle Business Intelligence , Microsoft Excel , Microsoft SharePoint , Microsoft Visio , Microsoft Project
• Ability to quickly learn and become proficient with new software applications.
• Experience using process mapping and documentation tools (e.g., Gantt charts, flowcharts, data flow diagrams) to analyze and document business processes and procedures.
• Ability to assess, prioritize, and manage multiple concurrent deliverables while meeting tight deadlines.

Professional & i nterpersonal s kills

• Strong analytical and problem-solving skills.
• Strong organizational and prioritization skills.
• Ability to work collaboratively with a variety of stakeholders.
• Excellent written and verbal communication skills.
• Ability to adapt to changing priorities , timelines and business needs.
• Demonstrated attention to detail and commitment to delivering quality work.

Other important facts about this job

Jurisdiction: CSU52

Class: T 1

Hours of work: 40 hours per week

Wage: Starting at $ 4 1.52 per hour (Final w age and s tep will be determined at the time of selection and based on a combination of factors as outlined in the Collective Agreement.)

Target a udience : Open to both internal and external candidates. EPCOR e mployees, please ensure that you are using your "@epcor.com" email address to apply to ensure proper consideration of internal seniority.

• A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada . (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required .
• Prior infractions for unsafe driving behaviours will be evaluated and considered for non-selection regardless of current demerits on file.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.