Senior Analyst, Business

EPCOR; Edmonton; Hybrid; CAD 61,000 - 87,000; Full time

Benefits offered by this job

Hybrid work options

Where We Work Program after 3–6 months

Job summary

EPCOR in Edmonton, Alberta is hiring a full-time, permanent Senior Business Analyst to drive EPCOR's digital transformation by aligning operational needs with technology solutions. You will act as the link between frontline users, business leaders, and technical teams to elicit needs, define requirements, and guide solution design that delivers measurable value.

As a trusted liaison, you will work with stakeholders to ensure the right problems are solved, investments support priorities, and

Qualifications

• Bachelor’s degree in a related discipline.
• Business Analysis certifications such as CBAP, CCBA, AAC, or equivalent are assets.
• Project Management or Agile certifications are assets.
• 4+ years of business analysis experience in solution delivery, process improvement or digital transformation.

Responsibilities

• Lead requirements gathering activities for complex business and technology initiatives.
• Facilitate workshops, requirements sessions, and stakeholder discussions; document, validate, and manage requirements.
• Support business cases, project scoping, prioritization and planning.
• Develop and maintain requirements documentation and BA standards.
• Analyze business processes and translate challenges into practical solutions.
• Develop process maps, workflows and business requirements documentation.
• Ensure solutions align with operational needs and objectives.
• Act as liaison between business teams and technical delivery teams.
• Build relationships with operational teams, frontline users, SMEs and leadership.
• Drive stakeholder alignment and communicate complex concepts to business users.
• Support testing, deployment and adoption activities.
• Collaborate on training and change management.
• Monitor solution effectiveness and identify improvements.
• Evaluate current processes and identify improvement opportunities.

Skills

Requirements gathering

Workshop facilitation

Stakeholder management

Agile delivery

Business analysis

Communication

Education

Bachelor’s degree (Business/IT)

CBAP/CCBA/AAC

Tools

Power BI

Azure

Databricks

ArcGIS

Visio

Azure DevOps

Jira

Microsoft Office

Job description

Highlights of the job

We are hiring a full-time, permanent Senior Business Analyst position working out of EPCOR Tower in Edmonton, Alberta.

As a Senior Business Analyst, you will play a critical role in EPCOR's digital transformation by connecting operational business needs with technology solutions. Acting as the link between frontline users, business leaders, and technical teams, you will help elicit business needs, define requirements, and guide the design of solutions that provide measurable value to the organization. You'll work directly with operational and technical stakeholders to ensure the right problems are being solved, technology investments support business priorities, and solutions are adopted successfully across the organization.

We welcome applications from internal and external candidates. EPCOR employees are encouraged to apply using their '@epcor.com' email address to ensure proper consideration of internal seniority.

What you’d be responsible for

• Lead requirements gathering activities for complex business and technology initiatives
• Facilitate workshops, requirements sessions, and stakeholder discussions Document, validate, and manage business, stakeholder, solution, and transition requirements
• Support business cases, project scoping, prioritization, and planning activities
• Develop and maintain requirements documentation and business analysis standards
• Analyze business process and technology challenges and translate them into practical solutions
• Develop solution concepts, process maps, workflows, and business requirements documentation
• Ensure solutions align with operational needs, business objectives, and organizational standards
• Act as a trusted liaison between business teams and technical delivery teams
• Build strong relationships with operational teams, frontline users, subject matter experts, and leadership
• Drive stakeholder alignment and consensus throughout the solution delivery process Communicate complex technical concepts in a way that is meaningful and actionable for business users
• Support testing, deployment, and adoption activities
• Collaborate on training and change management activities
• Monitor solution effectiveness and recommend improvements based on stakeholder feedback
• Evaluate current business processes and identify opportunities for improvement

What’s required to be successful

• Bachelors Degree in Business, Commerce, Information Technology, Computer Science, Data Analytics, Project Management, or a related discipline
  • Business Analysis certifications such as CBAP, CCBA, AAC, or equivalent are considered an asset
  • Project Management or Agile certifications are considered an asset
• Minimum 4 years of business analysis experience supporting solution delivery, process improvement, or digital transformation initiatives
  • Experience working in operational, utility, engineering, construction, industrial, or asset-intensive environments considered an asset
  • Experience gathering and managing business requirements for complex stakeholders and projects
  • Experience working within Agile, Waterfall, or hybrid delivery environments

Technical Knowledge

• Strong understanding of business analysis methodologies, tools, and best practices
• Knowledge of Software Development Life Cycle (SDLC) principles
• Experience with business process mapping, requirements management, and stakeholder engagement
• Understanding of analytics, reporting, and digital technology environments
• Familiarity with technologies such as Power BI, Azure, Databricks, ArcGIS, or similar platforms is considered an asset
• Experience using business collaboration and documentation tools such as Visio, Azure DevOps, Jira, Microsoft Office, and Teams

Other important facts about this job

Jurisdiction: CSU52

Class: P2

Hours of work: 80 hours bi-weekly

Wage: Starting at $53.92 per hour

• Final Wage and Step will be determined at the time of selection and based on a combination of factors as outlined in the Collective Agreement

Flexibility at Work: The Where We Work Program

At EPCOR, we recognize that every team member brings unique perspectives, needs, and working styles. We believe that embracing this diversity makes EPCOR a great place to work.

Our Where We Work Program is designed to support a more flexible, inclusive, and rewarding work environment. It empowers employees to work in ways that best suit their individual needs while supporting team collaboration and performance.

For this role, the successful candidate may be eligible to participate in the hybrid Where We Work Program after completing 3 to 6 months in the position and meeting the program’s eligibility criteria.

Learn more about Working at EPCOR!

Follow us on LinkedIn, X, Glassdoor or Facebook!

#LI-TA1

Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance is required on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.
• Prior infractions for unsafe driving behaviours will be evaluated and considered for non-selection regardless of current demerits on file.
• If you are required to provide your own personal reliable vehicle: Successful applicants must provide their own vehicles with appropriate insurance in accordance with EPCOR’s Employee Mileage Reimbursement Policy. You will be reimbursed in accordance with EPCOR’s Employee Mileage Reimbursement Policy.
• Use of AI: Our recruitment process may use technology assisted tools, including artificial intelligence, to support application screening and certain assessment steps. All recruitment activities, including hiring decisions, are led by our hiring managers and talent acquisition team.