Coordinator, Programs & Operations

JUNO Awards; Toronto; Hybrid; CAD 50,000 - 53,000; Full time

Job summary

MusiCounts, Canada's music education charity, is hiring a Coordinator, Programs & Operations to support systems, processes, and coordination behind national programs. This hybrid Toronto role reports to the Director, Programs & Education and requires strong organizational skills and experience with grantmaking systems.

You will manage inquiries, support applications and reporting, help with budgets and records, and assist with outreach and events.

Qualifications

• Postsecondary education (degree, diploma or certificate) in a related field.
• 1-2 years of professional experience in some of the job responsibilities listed above. Recent graduates with relevant experience will also be considered.
• Polished written and verbal communication skills.
• Strong organizational skills and meticulous attention to detail, with the ability to manage multiple projects and deadlines.
• Prowess in Google Sheets.
• Experience with basic financial administration, including budget tracking, reconciliation processes, and maintaining accurate financial records.
• Experience with music—through education, industry, performance or appreciation.
• Self-motivated, highly communicative, and comfortable working independently while also being part of a small, highly collaborative team.

Responsibilities

• Monitor MusiCounts’ programs and applications inboxes, responding to inquiries from applicants, grantees, adjudicators, retailers, and other stakeholders.
• Support applicants through the application, allocation, and reporting processes, including portal navigation, technical troubleshooting, and virtual support meetings.
• Leverage Blackbaud Grantmaking to develop application forms, dashboards, reporting mechanisms, database maintenance, records, and process improvements.
• Support adjudication processes for all MusiCounts programs.
• Coordinate grant allocation and invoicing processes, ensuring recipients, retailers, and internal stakeholders have the information and documentation they need.
• Facilitate payments and reconciliation processes.
• Maintain accurate grant records, applicant data, reporting information, and internal tracking tools.
• Support the development and execution of targeted outreach strategies for all of MusiCounts’ national programs.
• Offer logistical support for events related to MusiCounts program delivery.

Skills

Organizational skills

Written & verbal communication

Attention to detail

Multi-project management

Google Sheets

Self-motivated

Team collaboration

Education

Postsecondary education

Tools

Blackbaud Grantmaking

Wrike

Job description

Coordinator, Programs & Operations – MusiCounts

POSITION DETAILS: Full-time, Permanent
LOCATION: Toronto (Hybrid)
REPORTS TO: Director, Programs & Education
APPLICATION DEADLINE: October 15, 2026
START DATE: November 2026
COMPENSATION: $50,000-$53,000, paid biweekly

ABOUT MUSICOUNTS

MusiCounts is Canada’s music education charity associated with The Canadian Academy of Recording Arts and Sciences and The JUNO Awards. At MusiCounts, we’re working to build a thriving culture of music education across Canada that prioritizes inclusivity, sustainability, and innovation.

THE OPPORTUNITY

MusiCounts is hiring a Coordinator, Programs & Operations to support the systems, processes, and coordination that help our national programs run smoothly. This new role will support the lifecycle of MusiCounts’ national programs, and the day-to-day operational infrastructure behind the Programs team’s work. The Coordinator will be a frontline contact for stakeholders across Canada and an internal resource for workflow, systems, financial administration, and cross-team coordination. This is an ideal role for someone who is highly organized, detail-oriented, comfortable with technology, and motivated by the operational work that makes high-impact programs possible.

JOB RESPONSIBILITIES

Programs Lifecycle (70%)

• Monitor MusiCounts’ programs and applications inboxes, responding to inquiries from applicants, grantees, adjudicators, retailers, and other stakeholders.
• Support applicants through the application, allocation, and reporting processes, including portal navigation, technical troubleshooting, and virtual support meetings.
• Leverage Blackbaud Grantmaking to develop application forms, dashboards, reporting mechanisms, database maintenance, records, and process improvements.
• Support adjudication processes for all MusiCounts programs.
• Coordinate grant allocation and invoicing processes, ensuring recipients, retailers, and internal stakeholders have the information and documentation they need.
• Facilitate payments and reconciliation processes.
• Maintain accurate grant records, applicant data, reporting information, and internal tracking tools.
• Support the development and execution of targeted outreach strategies for all of MusiCounts’ national programs.
• Offer logistical support for events related to MusiCounts program delivery.

Departmental Operations (30%)

• Leverage project management software to support timelines, task tracking, team coordination, and workflow management.
• Support the implementation and use of internal coordination tools.
• Provide centralized administrative and operational support across MusiCounts, helping keep key documents, schedules, travel logistics, expenses, and internal materials organized and up to date.

SKILLS, EXPERIENCE & QUALITIES

Requirements

• Postsecondary education (degree, diploma or certificate) in a related field.
• 1-2 years of professional experience in some of the job responsibilities listed above. Recent graduates with relevant experience will also be considered.
• Polished written and verbal communication skills.
• Strong organizational skills and meticulous attention to detail, with the ability to manage multiple projects and deadlines.
• Prowess in Google Sheets.
• Experience with basic financial administration, including budget tracking, reconciliation processes, and maintaining accurate financial records.
• Experience with music—through education, industry, performance, creation or appreciation.
• The successful candidate must be self-motivated, highly communicative, and comfortable working independently while also being part of a small, highly collaborative team.

Assets

• Experience working with a registered charity or non-profit organization.
• Familiarity with grant management software and project coordination tools (particularly Blackbaud Grantmaking and Wrike).
• Experience with non-Western musical traditions and/or music technology.
• Awareness of issues facing music education in Canada.
• Understanding of the commercial music industry.
• Experience working in a remote or hybrid environment.
• Bilingualism in English and French.

CULTURE & COMPENSATION

MusiCounts offers a positive, inclusive, and flexible, team-focused work environment. We offer competitive compensation commensurate with experience and health benefits. Employees also benefit from reduced summertime hours and holiday office closures.

Our office is located at 219 Dufferin Street, Toronto, ON M6K 3J1. This is a hybrid role and presence in our office will be expected approximately 2 times/ week.

Some travel within Canada will be required to fulfill the duties of this role.

MusiCounts embraces the diversity of all people, including those with disabilities, and aims to maintain an inclusive and equitable workplace where employees feel valued, respected, and supported. We encourage individuals who identify as Indigenous, Black, a person of colour, as having a disability and/or as a member of the 2SLGBTQ+ communities to apply. If you require accommodation at any time during the recruitment process, we would be happy to work with you to meet your needs.