Delivery Operations Coordinator

Toronto Film School; Kawartha Lakes; On-site; CAD 52,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

Pension Plan

Wellness Perks

Job summary

Ampere is seeking a Delivery Operations Coordinator in Lindsay, Ontario to support day-to-day operations for the Delivery Operations Division. The role focuses on participant administration, documentation, program logistics, and wraparound support coordination to ensure high-quality program delivery.

You will work closely with Program Managers and internal teams to manage requirements, maintain records, and support financial tracking, surveys, and evaluation activities throughout the project

Qualifications

• Post-secondary education in administration, business, program coordination, or a related field.
• 1-3 years of experience in program administration, operations, or project coordination.
• Strong organizational and time-management skills with the ability to manage competing deadlines, complex schedules, and detailed records.
• High attention to detail and strict adherence to confidentiality of participants and finances.
• Proficient with Google Workspace, spreadsheets, databases, and digital tracking systems.
• Strong written and verbal communication skills with a professional approach to interactions.
• Adaptable and comfortable learning new systems and workflows.

Responsibilities

• Coordinate participant registration, onboarding, and scheduling for Trades and Manufacturing projects.
• Manage participant documentation lifecycle including registration, consent, eligibility, and funder paperwork.
• Maintain operational trackers, dashboards, and databases for program data gathering.
• Prepare, organize, and coordinate inventory, shipping, and returns for program materials and resources.
• Assist Program Manager with administrative and operational logistics.

Skills

Organizational skills

Communication

Google Workspace

Attention to detail

Documentation

Education

Post-secondary education in administration, business, program coordination, or related field

Tools

Google Workspace

Spreadsheets

Tracking systems

Job description

Job Title: Delivery Operations Coordinator

Reports to: Delivery Operations Program Manager

Location: Lindsay, Ontario (in-person)

Salary: $55,000

Term: Full-Time, Permanent

New position

Who We Are

Join an organization that's making an impact in rural, remote, and Indigenous communities

Ampere (formerly the Pinnguaq Association) isn't just another non-profit. We're an award-winning catalyst for change, activating opportunities for people of all ages in rural, remote, and Indigenous communities to unlock their potential through STEAM (Science, Technology, Engineering, Art, and Math). Through our partnerships with communities, businesses, and technology creators, we co-design and deliver culturally responsive tools, resources, curriculums, and world-class programming across the country. We believe the best education doesn't feel like work, it feels like discovery.

From our roots in Pangnirtung, Nunavut, we've grown to operate Makerspace and Skills Hubs in Iqaluit (Nunavut), Bathurst (New Brunswick), and the Kawartha Lakes (Ontario), while collaborating with partners nationwide. Our Lifecycle approach ensures that we're with learners at every age and every stage of life, and our mission-driven model ensures that 100% of social enterprise proceeds sustain programs that benefit communities we serve. Your work here directly changes lives. If you're passionate about making a tangible difference, this is where you belong.

Why Join us?

• Mission-driven impact - Contribute to meaningful work that supports communities and promotes digital inclusion across Canada.
• Enjoy the flexibility to maintain a healthy work-life balance with schedules that fit your lifestyle.
• Comprehensive benefits - Access a robust benefits package designed to support your health and wellness.
• Pension Plan - Plan for your future with a competitive pension plan.
• Wellness Perks - Take advantage of wellness initiatives that promote your physical and mental well-being.

Job Summary

Under the supervision of the Delivery Operations Manager, the Delivery Operations Coordinator provides day-to-day operational and administrative coordination for the Delivery Operations Division. This role supports program delivery with a strong focus on participant administration, paper-based and digital documentation, program logistics, financial tracking, wraparound support coordination, and evaluation.

Working closely with Program Managers and internal teams—particularly across Trades and Manufacturing projects, the Coordinator ensures operational requirements are consistently managed so program staff can focus on participants, partnerships, and program quality.

Job Responsibilities

1. Participant & Program Administration

• Coordinate participant registration, onboarding, and scheduling, with a focus on Trades and Manufacturing projects.
• Manage the full lifecycle of participant documentation, including registration, consent, eligibility, and funder paperwork, ensuring records are accurate and complete.
• Maintain operational trackers, dashboards, and databases to support program data gathering.
• Prepare, organize, and coordinate inventory, shipping, and returns for program materials, equipment, and resources.
• Assist Program Manager with administrative and operational logistics as needed.

2. Wraparound Support Coordination

• Coordinate the sourcing, communication, and tracking of participant wraparound supports in compliance with funder guidelines.
• Collaborate with Program Manager and external providers to connect participants with required services.
• Monitor pending support requests, track recurring participant barriers, and expedite operational issues as appropriate.

3. Financial & Operations Documentation

• Support program financial tracking, expense authorizations, purchase requests, and invoice processing.
• Support participant surveys and evaluation tools, logging data in designated tracking systems and following up on missing information.
• Maintain organized project records, schedules, and deliverables throughout the project lifecycle (initiation to closeout).
• Ensure source documentation is stored in designated repositories and accessible for internal reporting.

4. Internal Communication & Process Improvement

• Facilitate clear communication across teams, route inquiries, and prepare routine internal updates.
• Identify administrative bottlenecks and help implement standardized templates, workflows, and tools to streamline operations and reduce administrative burden.

Attributes and Qualifications

Equal consideration will be given to non-academic skills and equivalent candidate experience.

• Post-secondary education in administration, business, program coordination, or a related field (or equivalent experience).
• 1-3 years of experience in program administration, operations, or project coordination.
• Strong organizational and time-management skills, with the ability to manage competing deadlines, complex schedules, and detailed records.
• High attention to detail, commitment to accurate record-keeping, and strict adherence to participants and financial confidentiality.
• Proficient with Google Workspace, spreadsheets, databases, digital tracking systems, and detailed paper-based documentation.
• Strong written and verbal communication skills, with a professional approach to interacting with participants, staff, contractors, and partners.
• Adaptable and comfortable learning new systems, digital tools, and workflows.

Preferred Assets

• Experience in employment, workforce development, Trades, Manufacturing, or skills-training programs.
• Experience coordinating participant logistics (registration, scheduling, travel, events) or financial administration (invoices, expense tracking).
• Experience working with rural, remote, Indigenous, or other diverse communities.

Ampere prioritizes the safety of our employees and the community members we work with, because of this we may require both new hires and current team members, if 18 or older, to undergo a Vulnerable Sector Screening (VSS) or Criminal Record Checks. The approval for acceptance of a Police Check lies with our Human Resource Team and Management. To ensure up-to-date documentation, please ensure it has not been over six months since the date of completion of the Police Check you are submitting. The expense for the Police Check falls on the individual, not the company, if there are any concerns regarding this please speak to the Human Resource Team. Additionally, please confirm you're completing the Police Check in the correct region.

Ampere is strongly committed to fostering diversity within the communities we serve. We welcome those who would contribute to the further diversification of our staff including, but not limited to, Indigenous people, women, visible minorities, persons with disabilities and persons of any sexual orientation or gender identity.

Ampere is committed to developing inclusive, barrier-free recruitment and selection processes and work environments. Please inform us should accommodation be required at any point in the recruitment process. We do not use AI or automated systems to screen or evaluate job applicants. Every application is reviewed by a member of our hiring team to ensure a fair and human-centered selection process.