Coordinator of Discharge Planning FT 2025-6487

Cambridge Memorial Hospital; Cambridge; On-site; CAD 60,000 - 80,000; Full time

Job summary

A community healthcare provider in the Region of Waterloo is seeking a Coordinator of Discharge Planning to enhance patient flow and ensure timely discharges. The role involves collaboration with various health professionals and is dedicated to improving patient-centered care. Qualified candidates must hold a Bachelor’s degree in a health-related field and have clinical experience, along with strong problem-solving and communication skills. Join us in making a difference in our community!

Benefits

Healthcare of Ontario Pension Plan

Group Benefits including Health & Dental

Employee & Family Assistance Program

Career Development Grant

Wellness Program

Diversity & Inclusion Initiatives

Qualifications

• 3-5 years of clinical experience in an acute care hospital setting.
• Regulated health professional with current registration.
• Strong understanding of patient flow and discharge processes.

Responsibilities

• Facilitate safe and timely discharges within inpatient programs.
• Collaborate with interdisciplinary teams to coordinate patient flow.
• Support operational and discharge processes for quality improvement.

Skills

Clinical Experience

Communication Skills

Interdisciplinary Collaboration

Problem-Solving Skills

Data Analysis

Time Management

Education

Bachelor’s Degree in a Health-Related Field

Master’s Degree

Tools

Microsoft Office Suite

Job description

Overview

Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Why Should You Apply to CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Group Benefits, including Health & Dental, for full time employees
• Employee & Family Assistance Program
• Career Development & Education Grant
• Wellness & Wellbeing Program
• Diversity, Equity & Inclusion Initiatives

Come be part of our vision as CMH leads in innovation and compassion! To learn more about CMH, please visit our website at www.cmh.org.

Job Description

Salary

$44.51 - $52.98

Position Summary:

Reporting to the Manager of Medicine, the Coordinator of Discharge Planning facilitates safe, efficient, and timely discharges within the in-patient Programs. This role focuses on coordinating patient flow from hospital, timely access to inpatient beds by reducing avoidable admission delays, ensures effective communication among team members and improving the overall patient experience.

Working collaboratively with interdisciplinary teams (physicians, nurses, allied health professionals, patient navigators) and external partners (Ontario Health at Home, Community Support Services) the coordinator ensures that discharge planning is timely, patient-centered, and aligns with best practices. The role promotes smooth care transitions by addressing patient needs, capacities, and preferences, while participating in and/or lead interdisciplinary rounds to enhance patient flow and ensure seamless, coordinated discharges.

This individual provides day-to-day support in operational and discharge processes, supports key performance indicators related to patient flow and decreasing length of stay, assists with data reporting to internal and Ministry stakeholders and supports quality improvement initiatives to streamline transitions in care. The Coordinator of Discharge Planning serves as a navigator and liaison, building strong relationships within the hospital teams, post-acute sites and community stakeholders to ensure high-quality, integrated care delivery. This individual will work closely with post-acute programs (ie rehab) to ensure appropriate and timely access and continue to improve the patient’s discharge experience.

Working in partnership with the Manager of Medicine and Manager of Allied Health, the Coordinator of Discharge Planning will provide input, feedback and support operationalize formulating and implementing policies, procedures and standards necessary to support excellence in discharge planning and patient flow.

Skills and Qualifications:

• Bachelor’s Degree in a Health-Related Field Required; Master’s Degree Preferred.
• Regulated Health Professional with a current and in good standing registration with a regulatory college (ie RN, OT, PT, SW, SLP, RD)
• 3-5 Years of Clinical Experience in an Acute Care Hospital Setting
• Demonstrated knowledge of relevant legislation, including the Health Care Consent Act, Public Hospitals Act, Ministry of Health and Long-term care act
• Strong Understanding of patient flow principles, length of stay management and capacity planning.
• Demonstrated commitment to excellence in patient care, equity and person-centered practices
• Demonstrated knowledge of policy and procedure development and staff education implementation.
• Demonstrated experience collaborating with interdisciplinary teams to complete, review and submit applications and related documentation for patient care transitions.
• Strong understanding of Alternate Level of Care (ALC) designation criteria and related data collection and reporting processes.
• Demonstrated experience collaborating with interdisciplinary teams in an acute care environment.
• Excellent interpersonal and communication skills, with the ability to lead interdisciplinary discussions
• Ability to function effectively in a fast-paced, high-pressure environment.
• Strong problem-solving, decision-making and conflict resolution skills.
• Highly organized and detail-orientated with excellent time management and prioritization skills
• Skilled in data analysis and KPI monitoring, including use of Microsoft Office Suite tools
• Ability to work both independently and collaboratively within a team
• Flexibility and adaptability to the changing needs of an acute care setting
• Demonstrates supportive emotional care to the patient and their family/significant others from all diverse backgrounds
• Demonstrates emotional intelligence to navigate high-stress situations with empathy, self-awareness, and professionalism, ensuring compassionate care for patients and respectful collaboration with colleagues.
• Ability to recognize and manage emotions— both personal and in others— Demonstrates trauma informed care to support a positive patient-centered care environment.

• This is a non-union position, with no guaranteed fixed hours. Flexibility is required to meet operational needs.
• Regular attendance and commitment to professional development is required.
• May be required to attend off-site meetings with key stakeholders or participate in quality initiatives beyond program level.

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

CMH Inclusion Statement

At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.

We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging. We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.

We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability. We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.

Mari Iromoto Executive Champion Diversity, Equity and Inclusion

Susan Toth, Director of Human Resources

We thank all those who apply, however only those selected for an interview will be contacted.

Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital’s commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.