Coordinator | Medical Administration

Interior Health; Kelowna; Hybrid; CAD 69,000 - 100,000; Full time

Benefits offered by this job

Remuneration package

Career prospects

Training/education paid by employer

Vacation paid by employer

Insurance premiums paid by employer

Extended health & dental

Work-life balance

MPP eligibility

Job summary

Interior Health seeks a permanent full-time Coordinator, Medical Administration to lead medical administrative services across IH in partnership with a second Coordinator. This role requires strong leadership, communication, and human resource management skills to support strategic and operational priorities.

The work is across IH sites with occasional travel, and the work location is flexible within the IH region.

Qualifications

• Bachelor’s degree in healthcare administration.
• Three to five years of related experience.
• Or an equivalent combination of education and experience.

Responsibilities

• Implements priorities for medical administrative services across IH and organizes workflow.
• Manages medical administrative staff HR including recruitment and selection.
• Supervises day-to-day work, handles grievances, and training needs.
• Sets goals, evaluates performance, and handles disciplinary actions if needed.
• Leads teamwork and engagement in medical administration.
• Collaborates with AAs/MAAs to align with IH strategic plans and programs.
• Builds relationships with IH management and external partners to coordinate initiatives.

Skills

Customer-focused approach

Relationship building

Collaborative teamwork & communication

Computer skills

Physical ability

Education

Bachelor’s degree in healthcare administration

Job description

Position Summary

Interior Health is seeking permanent full-time Coordinator, Medical Administration who is passionate about driving meaningful changes in healthcare.

As part of a collaborative leadership team, this role works in close partnership with a second Coordinator, Medical Administration to lead and support medical administrative services across Interior Health. The successful candidate will bring strong leadership, communication, and human resource management skills, along with a demonstrated ability to build effective relationships, foster collaboration, and support the achievement of strategic and operational priorities.

This is an exciting opportunity for a relationship-focused leader who thrives in a dynamic environment and is committed to supporting high-quality medical administrative services across the organization. Occasional travel throughout the Interior Health region is required.

Location

The worksite location is flexible within the Interior Health region.

What we offer

• An attractive remuneration package
• Excellent career prospects
• Employer paid training/education
• Employer paid vacation
• Employer paid insurance premiums
• Extended Health & Dental coverage
• Work-life balance
• May be eligible to contribute to MPP

The salary range for this position is $69,218 (min) to $86,522 (midpoint) to $99,501(max) per annum, based on 1.0 FTE. Interior Health typically establishes salaries within the minimum and midpoint of the salary range based on qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How will you create an impact

The Coordinator, Medical Administration, within an assigned budget, supports the efficient and effective administration of the support functions to medical staff throughout Interior Health (IH). The Coordinator provides day-to-day support and ongoing performance management of the Medical Administrative Assistants (MAAs) to the Chiefs of Staff and the Executive Medical Director Administrative Assistants (AAs) located across IH sites according to IH policies and procedures, provincial policies, and IH Medical Staff Bylaws and Rules.

The Coordinator leads within a complex matrix environment which includes an extensive geography, physicians who provide services as independent contractors as well as senior leaders within IH, other Health Authorities, and the Ministry of Health. The Coordinator also effectively participates as a member of the Medical Affairs team fostering ongoing collaboration, communication, and integration.

What will you work on

• Implements priorities for medical administrative services across IH and organizing workflow in order to meet the needs and/or requirements of all Executive Medical Directors (EMDs), Chiefs of Staff (CoS) and Department Heads within the context of changing environments.
• Responsible for medical administrative staff human resources management including recruitment and selection.
• Responsible for day-to-day supervision of work assignments, grievance management, and determining and planning for staff training needs.
• Establishes goals, objectives, and performance standards for medical administrative services and staff; evaluates staff performance and directing corrective or disciplinary actions, up to termination, if necessary.
• Leads medical administrative services teamwork and engagement.
• Collaborates with and provides direction to the AAs and MAAs with a focus on integrating, coordinating, and standardizing portfolio activities related to the IH strategic plan and the Medical Affairs strategic plan including the operationalization of these plans.
• Builds and maintains relationships with management and staff within IH and other key partners and other interested parties (public and private) for the purpose of coordinating various initiatives and projects.
• Implements policies and procedures for records management to meet Medical Administration needs ensuring they are aligned with IH policies.
• Provides guidance and support to EMD Administrative Assistants and Medical Administrative Assistants with all aspects of physician support.
• Advises medical staff leaders of upcoming changes that may affect medical staff members.
• Assists with the development of appropriate tools for newly developed processes.
• Travels to IH sites to provide on-site guidance, meetings, and performance management to staff members whose primary work location is at a different site than the Coordinator’s primary work location.
• In collaboration with the Manager, Medical Administration, Credentialing & Privileging and Analyst, Medical Affairs, develops and maintains processes to ensure data quality and accuracy within all systems related to Medical Staff Resource planning.
• Provides user support and training as required for Medical Staff Position Control Numbers (PCNs), Medical Staff Resource Planning (MSRP), and Medical Staff Impact Analysis (MSIA) system processes.
• In alignment with IH’s Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations and implementing required corrective actions.
• Performs other related duties as required.

Come join our team and see why we’re one of BC’s Top Employers! Explore our extensive benefits, career growth opportunities, and lifestyle in one of the most beautiful and diverse regions of Canada. Ready to love where you live and work?

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

Qualifications

Education, Training and Experience

• A Bachelor’s degree in healthcare administration.
• Three to five years of related experience.
• Or an equivalent combination of education and experience.

Skills and Abilities

• Demonstrated customer-focused approach.
• Ability to develop effective relationships with IH staff at all levels, as well as with external agencies and physicians.
• Demonstrated collaborative team approach with communications skills appropriate to managing complex relationships.
• Superior computer skills are essential.
• Physical ability to perform the duties of the position.