Coordinator - Leisure Services

Taleo; Richmond; On-site; CAD 85,000 - 110,000; Full time

Job summary

Taleo is seeking a Manager, Community Recreation Services to oversee planning, development, coordination and administration of recreation activities, programs and facilities in Richmond. You will lead a team including facility coordinators and clerks, work with community partners, and manage budgets and contracts.

The role emphasizes customer service, stakeholder engagement, risk management and the delivery of inclusive recreation offerings to residents.

Qualifications

• University degree in Physical Education, Recreation Management or related discipline (or equivalent).
• 2–5 years of progressive supervisory experience in a public recreation facility.
• Valid Class 5 BC Driver's Licence is an asset.
• CPR and First Aid Certification is preferred.

Responsibilities

• Plan, develop, coordinate and administer recreation programs, services and events.
• Prepare budgets and reports for internal/external clients.
• Develop and oversee contracts and capital projects in collaboration with City departments.
• Supervise, mentor and evaluate staff and volunteers; participate in hiring/training.
• Liaise with Community Associations, societies and stakeholders to promote programs and engagement.

Skills

Recreation program planning

Budget management

Staff supervision

Stakeholder liaison

Risk management

Customer service

Volunteer coordination

Hiring & training

Records management

Microsoft Office

Education

University degree in Physical Education, Recreation Management or related discipline

Tools

REDMS

CLASS

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Overview

Reporting to the Manager, Community Recreation Services, this position carries out a variety of administrative work in planning, developing, coordinating and administering recreation service activities, programs and facilities operations for an assigned geographic area of Richmond or within a specific field of activity for the community-at-large. This position supervises and provides leadership to a variety of staff, including Community Facility Coordinator(s), Recreation Facility Clerk(s), Building Service Worker(s), and other staff and volunteers.

Examples of key responsibilities include, but are not limited to:

• Liaising and consulting with a Community Association or Society and their respective Council Liaison, other community partners, service providers, and stakeholders, and providing information and resources as required.
• Preparing, analyzing and forecasting City & Community Association/Society budgets.
• Developing and overseeing contracts, and minor and major capital projects, in collaboration with other City departments.
• Preparing reports, memos, emails and other correspondence for a wide range of internal and external clients.
• Developing and promoting community support, engagement and involvement in recreation programs, services and events.
• Providing support, guidance and direction to a team to deliver public recreation programs, services and events.
• Ensuring that the objectives and requirements of the Division, Department and respective Community Association or Society are being met, while addressing community needs and interests.
• Supervising, developing, mentoring, and providing feedback to a group of staff, and including input into performance conversations as required.
• Overseeing and/or participating in the hiring, recruitment and training of staff, instructors and volunteers.

Knowledge, Skills & Abilities:

• Experience planning, organizing and overseeing public recreation programs, services and events, including but not limited to risk management, site logistics, staffing/volunteer coordination and promotion.
• Ability to develop and promote a diverse range of community interest and involvement in the recreation programs, services and events provided while striving for continuous improvement.
• Sound understanding of the principles, practices, objectives and philosophy of community recreation and of those used in the management and operation of recreational facilities, as well as the trends and leading practices.
• Knowledge of the rules, regulations, procedures and policies governing the work performed.
• Knowledge of the recreational needs and interests of the citizens in the assigned geographic area or community-wide field of activity.
• Experience supervising staff in a unionized environment and working in partnership with non-profit organizations.
• Knowledge of hiring, recruitment and training processes for staff, instructors and volunteers.
• Ability to supervise, assign, coordinate and delegate the work of staff groups, and assist or provide guidance to staff as required.
• Ability to liaise, consult and provide advisory services to a non-profit Community Association or Society.
• Ability to courteously and effectively deal with the public in providing information and assistance regarding Recreation and Sport activities and programs.
• Ability to facilitate and provide excellent customer experiences, and to effectively diffuse hostility and have difficult conversations with patrons as required.
• Ability to establish and maintain effective relationships with a variety of groups, businesses and Community Association/Society members.
• Ability to perform multiple tasks simultaneously, work well under pressure and deal with stressful situations with professionalism, timeliness and tact.
• Ability to work independently and contribute to a team
• Ability to address complex situations that require sound decision-making skills and judgement, initiative.
• Ability to manage operating budgets.
• Ability to prepare and maintain written correspondence, records and reports.
• Ability to use REDMS or a similar records management system.
• Knowledge in CLASS, Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to successfully cleara Police Information Check.

Qualifications and Experience:

• Completion of a University Degree in Physical Education, Recreation Management or a related discipline including or supplemented by courses in specialized recreation services as required.

• A total period of over 2 years and up to and including 5 years of progressive supervisory experience in a public recreation facility.

• Valid Class 5 Drivers Licence for the Province of British Columbia is an asset.

• CPR and First Aid Certification is preferred.

• An equivalent combination of training and experience may be considered.

Working Conditions:

Duties are generally performed in an office environment.