Coordinator, Key Accounts (14-Month Contract)

Sobeys; Calgary; On-site; CAD 60,000 - 78,000; Full time

Benefits offered by this job

Health and dental benefits

Employee Share Ownership Plan

10% in-store discount

Virtual healthcare

Learning and development opportunities

Parental leave top-up

Paid vacation

Job summary

Sobeys Inc. is seeking a Coordinator, Key Accounts to support National Accounts and ensure seamless execution of customer requirements. You will maintain listings, manage promotions, and coordinate store visits while nurturing relationships with key accounts.

The role requires 5+ years in retail or customer-facing roles, strong merchandising experience, and excellent communication. English/French bilingual skills are a strong asset for cross-province collaboration.

Qualifications

• Minimum of 5 years in retail or customer-facing roles.
• Strong background in merchandising or retail operations.
• Excellent communication skills - both verbal and written.
• Bilingual in English and French is a strong asset and will support collaboration across provinces.

Responsibilities

• Prepare reports such as service levels, vendor loyalty, cost changes, and sales.
• Coordinate promotional activity including costing, forecasting, and allocation tables.
• Maintain listings and assortments and serve as the key contact for accounts.
• Conduct store visits to identify development opportunities and strengthen relationships.
• Monitor service levels and recommend improvements to drive sales and performance.
• Collaborate with buying and category management on promotions, forecasts, and inventory.

Skills

Merchandising

Retail operations

Communication skills

Time management

Bilingual English/French

Education

Post-secondary education or equivalent experience

Tools

SAP

EXE

Microsoft Office

Job description

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.

Ready to make an impact?

We are looking for a Coordinator, Key Accounts to support the day-to-day operations of our National Accounts. This role plays a critical part in ensuring seamless execution of customer requirements and maintaining strong relationships with key accounts.

Here’s What You’ll Be Doing

• Prepare reports as required (e.g., service level, vendor loyalty, cost change, sales)
• Coordinate promotional activity (e.g., costing, forecasting, allocation tables)
• Manage issue logs for respective accounts
• Maintain listings and assortments
• Serve as the key contact for all accounts (excluding credit and delivery issues unless unresolved)
• Conduct store visits to identify development opportunities and strengthen customer relationships
• Monitor service levels and recommend improvements to drive sales and performance
• Complete cost change files where applicable
• Prepare communications (e.g., new listings/de-listings)
• Attend quarterly meetings with key accounts to review category performance and growth opportunities
• Collaborate regularly with buying and category management teams on promotions, forecasts, and distress inventory
• Maintain day-to-day contact with stores
• Ensure a clean and safe work environment in accordance with company standards

What You Should Have

• Post-secondary education preferred, or equivalent experience
• Minimum of 5 years in retail or customer-facing roles
• Strong background in merchandising or retail operations
• Excellent communication skills - both verbal and written
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Working knowledge of SAP and EXE systems preferred
• Strong organizational and time management skills with attention to detail
• Ability to build relationships across teams and with external partners
• Bilingual in English and French is a strong asset as the candidate will be expected to collaborate with peers in other provinces and provide support to Sobeys employees across Canada

Who We Are

Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities.

Learn More About Our Story And Culture

Who We Are | Why Work With Us

Total Rewards

We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive:

• Health and dental benefits
• Retirement and savings programs including an Employee Share Ownership Plan
• A 10% in-store discount at participating banners
• Virtual healthcare and an Employee and Family Assistance Program
• Learning and development opportunities
• Parental leave top-up
• Paid vacation

Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.

Additional Information

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.