Admin - Retail - Coordinator Retail Administration Fairfield Thrifty Foods

Sobeys; Victoria; On-site; CAD 42,000 - 61,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Employee Share Ownership Plan

10% in-store discount

Job summary

Sobeys Inc. is seeking a Retail Administration Coordinator to support store and department managers with clerical tasks, reporting, and onboarding. You will maintain records, assist with hiring, and ensure adherence to Food Safety and SOPs, while collaborating with Human Resources and store leadership.

The role emphasizes organization, confidentiality and strong customer service as you contribute to store operations, health and safety initiatives, and continuous process improvement.

Qualifications

• Retail experience across multiple departments.
• Minimum of 18 months in Administration or equivalent.
• Minimum of 12 months supervisory experience.
• Understanding of ZSIR, RAW, FIM, Kronos, and CCTV.
• Knowledge in Medgate, Periscope, ISP and Gifts online.
• Thorough knowledge of Engagement.
• Understanding of OES and SES – SMART Board and conditions scorecard.
• Excellent organizational skills with the ability to priorities, multi task and meet deadlines.
• Demonstrates professionalism, integrity, effective judgment and decision making skills.
• Thrifty Foods policies knowledge.
• Excellent customer service and communication skills; working with both individuals and groups.
• Excellent problem solving skills.

Responsibilities

• Update SMART Board weekly with pertinent information.
• Maintain reports and filing by inputting sales and wage cost data to assist managers in calculating gross margins.
• Attend meetings, transcribe minutes, prepare memos and spreadsheets.
• Coordinate Performance Management processes for timely completion.
• Assist with hiring and employee onboarding.
• Liaise with Human Resources; ensure paperwork is sent to the appropriate person.
• Maintain and participate in WIC Scheduling rotation.
• Prepare incident reporting for customer and product complaints.
• Coordinate Food Safety thermometer calibration log and weekly SOP refreshers.
• Maintain training and floor log reports for staff updates.
• Chairperson or member of Joint Health and Safety Committee.
• Assist Store Managers with Medgate entries and WCB forms/Return to Work.
• Perform and record weekly water valve inspections.
• Coordinate donation requests and Gifts Online program.
• Act as Food Safety Champion; perform weekly Food Safety Audits.
• Run Promo Mix reports and review reports for Management.
• Support in Engaging Goals and survey rollouts.
• Manage and maintain filing of employee records, reports and logs.
• Orient new Managers to office procedures.
• Ensure office supplies and equipment functionality.
• Communicate with managers to determine ongoing needs.
• Adhere to Food Safety Protocols and SOPs.
• Other duties as required.

Skills

Retail experience

Administrative experience

Supervisory experience

ZSIR system

RAW system

Kronos timekeeping

CCTV awareness

Food safety knowledge

Tools

Medgate

Periscope

Gifts Online

ISP

Engagement platform

SMART Board (OES/SES)

Job description

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community.

What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its independently owned and operated franchise partners operate over 1,500 stores in all 10 provinces. You may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drugs, Voilà, or another of our banners, but we are all one extended family.

Ready to start fresh?

The Retail Administration Coordinator is responsible for providing assistance / clerical support to the Store and Department Managers in a professional, accurate and timely fashion. The Coordinator delivers the highest level of customer service and satisfaction while maintaining confidentiality and integrity. The Coordinator demonstrates adherence to all Food Safety Protocols, Standard Operating Procedures, corporate policies, Health & Safety, and other relevant programs and initiatives. The Coordinator demonstrates excellent teamwork, interpersonal skills and commitment to the success of the Thrifty Foods team. Actively contributes to a positive and productive working environment.

Here’s Where You’ll Have An Impact

• Update SMART Board weekly with pertinent information
• Maintain reports and filing by accurately inputting sales and wage cost data to assist managers in calculating gross margins
• Attend meetings, transcribe minutes, prepare memos, letters and spreadsheets, as required
• Coordinate Performance Management process to ensure timely completion and follow-up as required
• Assist with hiring process and employee on-boarding (training/orientation)
• Liaison with Human Resources; ensuring paperwork is sent to the appropriate individual
• Maintain and participate in the WIC Scheduling rotation
• Prepare Incident reporting for customer and product complaints
• Coordinate Food Safety Thermometer Calibration log, review weekly SOP’s and ensure staff are updated on Food Safe Refreshers
• Maintain training and floor log reports to ensure staff are up to date
• Chairperson or member of Joint Health and Safety Committee
• Assist Store Managers with completing Medgate entries, customer incidents, WCB forms/Return to Work entries and filing
• Perform and record weekly water valve inspections
• Coordinator of donation requests
• Manage Gifts Online program
• Act as the Food Safety Champion for the store
• Perform the weekly Food Safety Audits
• Run Promo Mix reports weekly and at Period end
• Review reports and provide support to the Management Team
• Assist in the 2 Engagement Goals
• Participate in all survey rollouts, and survey result feedback sessions
• Manage and maintain filing of employee records, reports and logs to support operations & audit processes
• Sort and distribute mail and other communications to addressees
• Orient new Managers to office procedures
• Assures & monitors office supplies and equipment functionality
• Communicate directly with managers to determine ongoing individual needs and provide assistance and clerical support
• Adhere to all Food Safety Protocols, Standard Operating Procedures, Health & Safety, corporate policies, and other programs and initiatives (for a clerk)
• Other duties as required

What You Bring To The Table

• Retail experience, particularly in multiple departments
• Minimum of 18 months of experience in Administration or equivalent
• Minimum of 12 months supervisory experience
• Must have an understanding of the following systems: ZSIR, RAW, FIM, Kronos, and CCTV
• Must have knowledge in Medgate, Periscope, ISP and Gifts online
• Must have a thorough knowledge of Engagement
• Have a thorough understanding of OES and SES – SMART Board and conditions scorecard
• Excellent organizational skills with the ability to determine priorities, multi task and meet deadlines
• Demonstrates professionalism, integrity, effective judgment and decision making skills
• Thorough knowledge of Thrifty Foods policies and procedures
• Excellent customer service and communication skills; working with both individuals and groups
• Excellent problem solving skills

Learn More About Our Story And Culture

Who We Are | Why Work With Us

Total Rewards

We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.

Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.

Additional Information

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.