Case Manager, Behavioural Support_FT-Contract

LOFT Community Services; Aurora; Hybrid; CAD 57,000 - 72,000; Full time

Benefits offered by this job

24/7 Employee Assistance Program

E-learning program available all year

Starting vacation time above minimum

Additional paid personal and sick days

Professional development budget

Gym membership with GoodLife Fitness

Perkopolis discounts

DEI trainings access

Job summary

LOFT Community Services is seeking a Case Manager, Behavioural Support to join the Behavioural Support Services Team in Aurora, ON. You will provide direct care, education and support to seniors with responsive behaviours related to dementia, mental health, addictions or other neurological conditions.

You will coordinate a behaviour support network, assist clients and families, and help transition clients through care settings, aligning with recovery-oriented and psychosocial rehabilitation

Qualifications

• Post-secondary education in Social Services / Human Services or equivalent field.
• Minimum 3 years’ working experience with client population group.
• Understanding of challenges faced by clients with mental health, addictions, dementia, or neurological conditions.
• Knowledge of recovery, harm reduction, psychosocial rehabilitation concepts.
• Familiarity with PIECES, U-First, RAI, OCAN and related documentation standards.
• Knowledge of community resources and cultural competency frameworks.
• Proven crisis intervention, problem-solving, and interpersonal skills.
• Strong assessment, counselling, and client engagement abilities.

Responsibilities

• Develop and implement individualized Behavioural Support Plans to improve quality of life and reduce behaviours.
• Conduct behavioural assessments and maintain accurate documentation and reports.
• Act as liaison and advocate with clients, families, caregivers, and multidisciplinary teams.
• Provide training, consultation, and ongoing support to staff, families, and caregivers.
• Offer supportive counselling and connect clients to health care services and community resources.
• Deliver crisis intervention and assist in creating crisis management plans.
• Build respectful, trusting relationships using recovery-oriented principles.
• Participate in team meetings, care conferences, and interdisciplinary collaboration.
• Maintain confidentiality and adhere to policies and procedures.
• Work primarily within hospital settings and ensure safety protocols.

Skills

Crisis intervention

Interpersonal skills

Communication

Team collaboration

Counselling abilities

Time management

Documentation skills

Valid driver’s license

Education

Post-secondary education in Social Services / Human Services or equivalent field

Job description

Title of Job: Case Manager, Behavioural Support
Vacancy: 2
Date:September 2, 2026
Closing Date:September 16, 2026
Location:Aurora, ON -Behavioural Support Services

Compensation: $57,007 - $71,647Annually Prorated

Contract Duration: March 31, 2027
Work Type: Onsite
Job ID:10995671
Existing or New Position: New

Who We Are:

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Program Summary:

The Behavioural Support Services Team improve the health care services of older adults, their families and caregivers. The responsive program supports those who live and cope with behaviours/personal expressions associated with dementia, mental illness, addictions and other neurological conditions, when they require it and wherever they live, at home or elsewhere.

Behaviours/personal expressions are a response, often intentional, to something important to our clients. Persons may use words, gestures, or actions to express something important about their personal, social, or physical environment. Behaviours/personal expressions such as wandering, physical resistance and agitation can be common for individuals living with dementia, mental illness, addiction or other neurological disorders. They can be very distressing to the older adults themselves and to their families, caregivers and other support providers.

Job Summary:

As a Case Manager, Behavioural Support you will be part of a Behaviour Support Team that providesdirect care, education and support to seniors who are demonstrating responsive behaviours that may beassociated with various types of dementia, delirium, mental health, addictions or other neurologicalconditions and who are ALC or at risk of becoming ALC in the acute care settings of the Ontario HealthCentral or Toronto Central area. You will assist in the creation and coordination of a behaviour supportnetwork, you will provide direct service to support the person served, family members and/or care- giversto mitigate escalating responsive behaviours. A key role of this position is to coordinate and support thetransition of person served as they moved to their next experience.

What You Will Do:

• Develop and implement individualized Behavioural Support Plans aimed at improving quality of life and reducing responsive behaviours.
• Conduct behavioural assessments and maintain accurate, timely documentation and reports.
• Act as a liaison and advocate, collaborating with clients, families, caregivers, and multidisciplinary teams.
• Provide training, consultation, and ongoing support to staff, families, and caregivers.
• Offer supportive counselling and connect clients to appropriate health care services and community resources.
• Deliver crisis intervention and assist in creating effective crisis management plans.
• Build respectful, trusting relationships using recovery-oriented and psychosocial rehabilitation principles.
• Participate in team meetings, care conferences, and interdisciplinary collaboration.
• Maintain strict confidentiality and adhere to organizational policies and procedures.
• Work primarily within hospital settings, ensuring compliance with health and safety protocols.
• Engage in required training and contribute to the Behaviour Support Resource Team.
• Perform additional duties as assigned by leadership.

What You Bring:

• Post-secondary education in Social Services / Human Services or equivalent field.
• Minimum 3 years’ working experience with client population group.
• Understanding of challenges faced by [Client group eg:adults/Seniors/Youths] with [challgences, eg: mental health, addictions, dementia, or neurological conditions].
• Requires knowledge of recovery, harm reduction, recovery and psychosocial rehabilitation.
• Knowledge of P.I.E.C.E.S., U-First, RAI, OCAN, and documentation standards (or willingness to be trained)
• Knowledge of community resources and cultural competency frameworks
• Proven crisis intervention, problem-solving, and interpersonal skills
• Strong assessment, counselling, and client engagement abilities with a flexible, creative approach
• Ability to collaborate effectively with interdisciplinary teams, clients, families, and community partners
• Excellent communication, organizational, and time management skills
• Proficient in documentation, record-keeping, and basic computer applications
• Valid driver’s license and access to a personal vehicle.

Work Environment:

• Staff will be required to work in clients’ rooms and may therefore be exposed to secondhand smoke.
• May also be required to be on-call as emergency contact for after hours.
• Frequent travel within the Central LHIN will also be required.
• Occasional evening and weekend hours may be required. [optional subject to service team]

What We Offer:

• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion:

LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note:

• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position.

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [e-mail] or [phone].