Coordinator_FT-Contract

LOFT Community Services; Toronto; On-site; CAD 67,000 - 79,000; Full time

Benefits offered by this job

24/7 Employee Assistance Program

E-learning program available all year

Starting vacation time above minimum

Additional paid personal and paid sick

Professional development budget

Corporate Gym membership with GoodLife

Perkopolis discount program

DEI trainings through Canadian Centre

Job summary

The LOFT Community Services coordinator provides overall team leadership and ensures the delivery of youth-centred services from a person-centred, trauma-informed and harm reduction lens. This role oversees day-to-day operations, including case management, peer support and group services, and supports clients by facilitating optimal care through a range of resources.

In collaboration with the Manager, the Coordinator develops and maintains relationships with network partners, represents LOFT at

Qualifications

• Degree or diploma in health care or social services or a related field.
• Minimum 5 years of relevant experience in the mental health sector.
• Experience applying harm reduction and PSR principles in practical settings.
• Strong intake assessment, crisis intervention, advocacy and problem-solving skills.
• Experience with complex needs including mental health, addictions and housing insecurity.
• Experience in program development, planning and evaluation, and facilitating groups.
• Excellent communication, counseling and relationship-building skills.
• Familiarity with community resources and external service providers.

Responsibilities

• Site management, including maintenance, safety, and regulatory compliance.
• Provide client support, coaching, mentoring, advocacy and navigation of services.
• Lead front-line staff and coordinate scheduling, training and performance management.
• Oversee daily operations, maintain records and incident reporting.
• Support program planning, quality improvement and data tracking.
• Facilitate client meetings and group activities to promote wellbeing.
• Participate in rotating after-hours on-call schedule.

Skills

Harm reduction

PSR principles

Crisis intervention

Advocacy

Case management

Client engagement

Documentation

Education

Health care/social services degree

Tools

Computer literacy

Job description

Title of Job: Coordinator
Date:October 13, 2026
Closing Date:October 27, 2026
Location:Toronto, ON - Transitional Aged Youth Program (TAY)
Compensation: $67,011 - $79,010 Annually Prorated
Contract Duration:until May 31, 2027
Work Type: Onsite
Job ID: 11064256
Existing or New Position: Existing

Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario's largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Program Summary:

The Toronto Transitional Age Youth (TAY) Services support youth 16-29 years old from diverse communities. Through empathetic and hopeful relationships, TAY engages and supports the youth, and helps them to build upon strengths towards optimal wellbeing and greater independence. TAY takes a holistic approach, embracing the mind, body and soul to ensure each person receives services in response to their unique needs.

Job Summary:

The coordinator provides overall team leadership and ensures the effective delivery of youth-centred services from a person-centred, trauma-informed and harm reduction lens. This role oversees day-to-day operations, including case management, peer support and group services, and supports clients by facilitating optimal care through a range of assistance and resources. In collaboration with the Manager, the Coordinator develops and maintains relationships with network partners, represents LOFT at system tables, and ensures staff including partner agency staff are informed about program operations and documentation requirements for reporting purposes. The coordinator is also responsible for guiding staff, maintaining service quality, and fostering strong relationships with individuals who are unhoused, at risk of homelessness, street-involved, or experiencing mental health and substance use challenges. The Coordinator also offers operational and client-care supports during after-hours and on weekends.

What You Will Do:

• Site Management & Compliance: Oversee all aspects of site management, including maintenance, security, and ensuring adherence to health, safety, and regulatory standards.
• Client Support & Enpowerment: Promote client independence and well-being through coaching, mentoring, and advocacy, helping clients access services, resolve conflicts, and navigate social and healthcare systems.
• Team Leadership & Staff Coordination: Provide direction to front-line staff, including scheduling, training, recruitment support, and performance management to ensure effective service delivery.
• Operational Monitoring & Administration: Manage daily operations, maintain accurate records, oversee petty cash, coordinate repairs and resources, and ensure proper documentation and incident reporting.
• Program Planning & Evaluation: Contribute to service planning, quality improvement, and program evaluation activities, including reporting, data tracking, and identifying service gaps.
• Client Engagement & Community Building: Facilitate client meetings and group activities that support well-being and a positive living environment.
• On-Call Support: Participate in a rotating after-hours on-call schedule to ensure continuous operational support.

What You Bring:

• A degree/diploma in health care/social services or another related field
• At least 5 years’ relevant experience in the mental health sector.
• Strong understanding of harm reduction and Psychosocial Rehabilitation (PSR) principles, with the ability to apply these in practical, client-centered settings.
• Strong intake assessment, crisis intervention, advocacy, and problem-solving capabilities.
• Experience supporting individuals with complex needs, including mental health challenges, addictions, cognitive impairments, and other vulnerable populations.
• Experience in program development, planning, evaluation, and facilitating groups or meetings.
• Excellent communication, counselling, and relationship-building skills, with the ability to engage clients in sensitive and complex situations.
• Familiarity with community resources and ability to build effective relationships with service providers, families, and support networks.
• Computer literacy for documentation, reporting, and maintaining records.

Work Environment:

• Frequent bending, kneeling and reaching, combined hours of sitting and standing while using office equipment and computers, light lifting of supplies and materials from time to time.
• Lifting to 50 pounds, exposure to elements when working mobile outreach shifts, sitting and/or driving for extended periods of time,
• May be required to be on-call as emergency contact for after hours and/or weekends.
• Staff will be required to work in client rooms and may be exposed to secondhand smoke.

What We Offer:

• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion:

LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT's vision is that together, we can all live successfully in our community. Our client population reflects Ontario's diverse community and it is LOFT's goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don't "tick all the boxes" but think you’d thrive in this role, you are encouraged to apply.

Note:

• This role may requireevenings and weekend work.
• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [e-mail] or [phone].