Service Coordinator

Friends of Ruby; Toronto; On-site; CAD 58,000 - 65,000; Full time

Job summary

Friends of Ruby in Toronto is seeking a Service Coordinator to support Youth Services. You will be the first point of contact for youth, staff, and partners, coordinate programs, manage schedules, maintain participant records, and provide administrative support across the organization.

This full-time onsite role requires at least 1 year of admin experience, strong PHIPA knowledge, and proficiency with Microsoft 365 apps.

Qualifications

• Minimum 1 year of administrative experience.
• Strong knowledge of PHIPA and confidentiality requirements.
• Proficiency with Microsoft Office 365, Teams, Excel, Word, PowerPoint, and related software.
• Strong organization, time management, communication, relationship-building, discretion, and independent judgment skills.

Responsibilities

• Serve as the first point of contact for youth, staff, visitors, vendors, and community partners.
• Coordinate program schedules, room bookings, service providers, and daily administrative operations.
• Maintain participant records, documentation, resource directories, and reporting requirements.
• Provide administrative support, including scheduling, correspondence, filing, data entry, and SharePoint administration.
• Support front desk operations, inventory management, kitchen coordination, deliveries, and facility organization.
• Support youth programming, events, and connecting youth with appropriate services and supports.

Skills

People-focused

Collaboration

Integrity

Growth & Learning

Respectful & Inclusive Practice

Tools

Microsoft Office 365

Teams

Excel

Word

PowerPoint

Job description

Positions Available: 1

Department: Youth Services
Location: Onsite - 70 Richmond St E
Position Type: Full-Time

Salary: $58,000 - $65,000

Existing Vacancy

Closing Date: November 2, 2026

Friends of Ruby supports 2SLGBTQIA+ youth aged 16-29 through mental health services, social programs, and housing. We operate a Youth Drop-In Centre offering barrier-free counselling, case management, and community programming, alongside a Transitional Home providing emergency and long-term housing with life-skills support. Our work is rooted in intersectional, anti-oppressive, and decolonized approaches, and we are committed to treating everyone with dignity, respect, and inclusion.

About the Role

As the Service Coordinator, you will be responsible for:

• Serving as the first point of contact for youth, staff, visitors, vendors, and community partners.
• Coordinating program schedules, room bookings, service providers, and daily administrative operations.
• Maintaining participant records, documentation, resource directories, and reporting requirements.
• Providing administrative support, including scheduling, correspondence, filing, data entry, and SharePoint administration.
• Supporting front desk operations, inventory management, kitchen coordination, deliveries, and facility organization.
• Supporting youth programming, events, and connecting youth with appropriate services and supports.

Your Competencies

People-Focused: Approaches work with kindness, empathy, and respect.

Collaboration: Works well with others, actively looks for opportunities to collaborate, builds trust, and contributes to collective goals.

Integrity: Communicates honestly and effectively, follows through on commitments, and takes appropriate responsibility for outcomes.

Growth & Learning: Demonstrates curiosity, openness to feedback, and commitment to personal and professional development.

Respectful & Affining Practice (IDEA): Respects and validates diverse identities and experiences, acts with fairness, and contributes to safe, inclusive spaces.

Required Credentials

• Minimum 1 year of administrative experience.
• Strong knowledge of PHIPA and confidentiality requirements.
• Proficiency with Microsoft Office 365, Teams, Excel, Word, PowerPoint, and related software.
• Strong organization, time management, communication, relationship-building, discretion, and independent judgment skills.

Why Work with Us?

Join a mission-driven, inclusive organization where your work creates lasting impact for 2SLGBTQIA+ youth, your contributions are valued, and you can bring your authentic self to work—with opportunities for professional growth and meaningful, challenging work aligned with your values.

What We Need

• Must be legally authorized to work in Canada.
• Must provide a satisfactory Vulnerable Sector Police Check.
• Must reside in Ontario.
• Willing to work onsite Monday to Friday at our two locations in downtown Toronto.
• Must have flexibility to work evenings and weekends on occasion as needed.

Important Note

If you have accessed Friends of Ruby services in the past year, we kindly ask that you refrain from applying for this position. This policy helps to ensure objectivity and avoids potential conflicts of interest. We prioritize equal opportunity for all applicants and aim to maintain the integrity of our organization. We appreciate your understanding and commitment to a fair hiring process.

Friends of Ruby is committed to an inclusive and accessible hiring process. If you require accommodation at any stage, please inform our Culture & Equity team.

Preference will be given to members of the 2SLGBTQIA+ community as part of our commitment to equity and representation.