Coordinator, Education, Training and Development

Fraser Health Authority; Surrey; On-site; CAD 51,000 - 69,000; Full time

Job summary

Fraser Health Authority in Surrey, BC seeks a Coordinator, Education, Training & Development to lead learning initiatives that strengthen workforce capability and support organizational priorities. The role focuses on designing programs, facilitating learning experiences, and improving training effectiveness across the health system.

The successful candidate will drive onboarding and workforce development efforts, collaborate with leaders and system partners, and ensure knowledge transfer across

Qualifications

• Bachelor's degree in Business, Human Resources, Adult Education or related discipline.
• 3–5 years of progressive experience designing, delivering and evaluating education programs.

Responsibilities

• Drive learning and development strategies by assessing needs and designing programs.
• Create engaging learning experiences through facilitation, coaching and training.
• Measure training effectiveness and provide actionable feedback for improvement.
• Lead onboarding and workforce development initiatives including practicums and mentorships.
• Collaborate with leaders to implement improvements and knowledge transfer across teams.

Skills

Adult education

Learning facilitation

Workforce development

Relationship-building

Communication skills

Education

Bachelor's degree in Business, HR or Adult Education

Job description

Salary The salary range for this position is CAD $35.36 - $50.83 / hour

Job Summary

Are you passionate about developing people, driving learning excellence, and creating meaningful employee experiences? Fraser Health is seeking a dynamic Coordinator, Education, Training & Development to join our team in Surrey, B.C. In this impactful role, you will lead innovative learning initiatives that strengthen workforce capability, support organizational priorities, and contribute to exceptional service delivery across the health system.

What You'll Do

• Drive learning and development strategies by assessing organizational and learner needs, identifying education priorities, and designing programs that build both current and future workforce capabilities.
• Create engaging and impactful learning experiences through facilitation, coaching, mentoring, workshops, presentations, and hands‑on training that inspire growth and support best practices.
• Measure and enhance training effectiveness by developing assessment tools, evaluating outcomes, and providing actionable feedback that supports learner success and operational excellence.
• Lead onboarding and workforce development initiatives, including student practicums, staff mentorship programs, orientation, and vendor‑led training opportunities.
• Collaborate with leaders and system partners to implement process improvements, support technology and system enhancements, and ensure effective knowledge transfer across teams and applications.

What You'll Bring

• A Bachelor's degree in Business, Human Resources, Adult Education, or a related discipline, supplemented by training in adult learning and educational methodologies.
• 3-5 years of progressive experience designing, delivering, and evaluating education and training programs in a complex organizational environment.
• Expertise in adult education, learning facilitation, and workforce development, with the ability to translate business needs into effective learning solutions.
• Strong relationship‑building and communication skills, enabling you to engage and influence learners, leaders, and stakeholders at all levels.
• A combination of education, training, and practical experience that allows you to develop innovative learning programs aligned with organizational goals and employee success.

Why Fraser Health?

At Fraser Health, you'll join a values‑driven organization committed to Respect, Caring, and Trust. We foster a culture of collaboration, innovation, diversity, and inclusion, while making a meaningful impact on the communities we serve. It's no surprise that our employees consistently recommend Fraser Health as an exceptional place to build a rewarding career.

Important to know

• Confirm you are legally entitled to work in Canada

Detailed Overview

The Coordinator, Education, Training and Development is responsible for leading the development, organization and delivery of a range of formalized computerized application training and orientation sessions for staff and users of designated Regional Staffing Services applications. The Coordinator partners with the Client Partner and Leadership Team on collective agreement interpretations and strategic priorities to inform the development of a compressive training plan for all levels of training from basic to advanced, and for all levels of staff and leaders. The Coordinator assesses knowledge levels of all staff, measures training and orientation results to ensure established outcomes are met, and makes changes and updates training as appropriate. Follows up with Leaders and Director when intended training results are not achieved and further individual staff development is required.

Responsibilities

1. Determines education priorities that meet program and learner needs, in collaboration with the Leader/Director; completes learning needs assessments of individuals or groups to assist in the determination of the educational requirements and their objectives.
2. Gathers information from department leaders, managers, and other education and training specialists regarding existing training programs, policies/standards that inform training objectives, and required future state competencies for training to ensure the department's curriculum and training programs adequately support competency and skill development and cover future state business requirements. Develops accurate learning assessment tools, and researches best practice.
3. Creates supportive learning environments; utilizes education theory and builds strong professional relationships with learners in order to facilitate open communication.
4. Delivers learner‑centered education to individual or groups of staff through methods such as conducting formal presentations, mentoring, coaching, facilitating groups, demonstrating, providing lectures, role modeling, and providing point‑of‑care education and on‑the‑spot teaching.
5. Plans and schedules educational activities and maintains a system for tracking attendance; maintains statistics for reporting purposes.
6. Evaluates education program effectiveness by measuring the outcomes, determining whether the objectives have been achieved, and assessing whether learning has occurred that results in the demonstration of best practices.
7. Coordinates practicum placements for students and mentorship for new staff in consultation with the Manager and Supervisor.
8. Develops assessment tools to evaluate students who attend PC / SC / Scheduler courses and workshops to determine successful or unsuccessful completion of course. Provides hiring recommendations to Staffing Leader based on successful completion of course and suitability. Provides feedback to students who are not successful.
9. Assesses the qualifications and experience required, the technical training required for schedulers and develops plans to implement changes that may be required in conjunction with Staffing Leaders and Clinical Managers.
10. Coordinates vendor based training as required.
11. Delivers other educational programs such as staff orientation, Fraser Health regional education courses, and other related Fraser Health initiatives.
12. Works collaboratively with the systems team to identify areas of improvement or process changes and modifies documentation and training materials accordingly.
13. Works collaboratively with the team on testing staffing processes for any planned software upgrade.
14. Supports knowledge transfer and integration across systems and client applications as required.

Qualifications

Bachelor's degree in Business, Human Resources, Adult Education or relevant discipline, supplemented by training in adult education plus three (3) to five (5) years' recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to plan, organize, implement and facilitatetraining and education sessions.
• Demonstrated experience with computer and staffing software programs.
• Demonstrated experience with staffing services.
• Demonstrated ability to interpret collective agreement language.
• Knowledge of collective agreement provisions relating to scheduling.
• Knowledge of adult education learning principals, learning styles, and facilitation methods.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka'pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community‑based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health's hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.